Hyper-growth: Airbnb's recruitment transformation journey by Jill Riopelle, Global Head of Recruiting, Airbnb
When Jill Riopelle joined Airbnb in 2012, the candidate experience was far from perfect. She herself had to wait weeks to get her offer letter after the phone call came with the good news of her new job. Her first mission upon joining: partner with the founding team to overhaul the candidate experience in a company experiencing hyper-growth. In an engaging, informal style, Jill recounts how Airbnb’s talent acquisition team drew a roadmap of their ideal candidate experience via story-boarding, invested in better recruiter communication, and took extra steps to foster a more candidate-centric culture.