1. HP IT Update
Mahesh Shah, VP HP Global IT
April 11, 2013
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2. Agenda
HP Landscape
Focus Areas
Ecosystems
Next Steps
2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

3. HP Landscape
Complexity Scale
• Manufacturer • 170 countries
• Enterprise direct sales company • 349,600+ employees
• Commercial channel partnering company • 1 billion+ customers
• Software company • 1,535 applications
• Consumer company • 278 mission critical applications
• SMB company
• Service delivery company
• IT Hosting company
• Reseller
• Supply Chain company
• eCommerce company
• Call Center company
• Financial Services company
3 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

4. IT Outcomes – A Multi-Year Journey
Streamlined IT Next Gen Data Centers Business Intelligence
Portfolio • Consolidated >85 data • Eliminated ~700 data marts
• Projects 3+ years in centers in 29 countries to 6 • Standardized business
development with no NGDCs in 3 locations processes into a common
return reduced to ~6-month • 40% decrease in servers; data model
projects with Cost Benefit 250% increase in processing
Analysis (CBA) power
• Reversed the innovation / • 50% decrease in networking
support dynamic from costs; triple the bandwidth
30/70% to 80/20% • Decreased the cost of
• Enabled by PPM storage while doubling
capacity (all data replicated)
• Consolidated >7,000
applications to <2,000
• 60% reduction in data center
annual energy consumption
4 • Enabled by BSM, ALM
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5. Our Focus
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

6. HP IT – What Does Good Look Like?
Maturity Model
The Pack Leaders Breakaway Mobile
PREDICTABILITY
SPEED Assured
MIX Fast
Social
• CEO and business
QUALITY Innovative unit leaders invest
• Continuous with confidence
COST Effective • IT investment is
refreshes
• On time delivery
• 3x improvement
Efficient • Highest
80% innovation
and asset in portfolio to • Solutions that meet Cloud
production business
operational renewal and
• Best in class cycle time expectations
performance 20%
aligned to and availability • Cost removal or
industry
maintenance • IT portfolio to
and support production in revenue gained as
• Exceptional
• Total IT cost as a relation to a percentage return
user interface • IT investment from IT investment
percentage of industry Big data
ratio in relation
sales benchmarks
to industry
Cost, Quality and Mix can be achieved through vertical excellence.
benchmarks
Speed and Predictability requires horizontal excellence.
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7. IT4IT HP Software Tools
Strategy to Portfolio Requirement to Deploy Request to Fulfill Detect to Correct
Fortify SCA & CloudScan
WebInspect ArcSight Logger & ESM
Project and Portfolio Tipping Point
Management (PPM) Application Lifecycle Mgmt /
Quality Center Ops Orchestration
Performance Center Server Automation
Agile Manager Network Automation
Service Manager
Systinet Asset Manager
Business Service Manager
Network Node Manager
Network Perf Server
Operation Manager
SiteScope
Business Process Monitor
uCMDB
Executive Scorecard
Vertica
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8. Strategy to Portfolio
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

9. HP IT Portfolio Management using PPM
Optimized investment allocation Effective resource utilization
• Understanding project costs, benefits, and ROI • Understanding demand – 1,200 business
• Selecting a balanced portfolio projects
• Aligning investments with company objectives • Matching skills with needs – 10,000 resources
• Aligning resource allocation and delivery
timing
Synchronized execution Strategic planning agility
• Projects organized across 9 IT organizations
• Prioritizing and aligning with business needs • Responding rapidly to changing needs
• Enabling comprehensive portfolio metrics and • Providing scenario-based planning capability
KPI’s
PPM is the conduit to fascinating and highly cost effective
results
Optimize
PPM d
Chaos
delivery
9 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

10. How do we assess the business value of new
innovation quickly
10 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

11. Requirement to Deployment
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

12. HP IT current landscape
Projects Applications
• >1,200 projects delivered per year • >1,500 in Portfolio
• ~1,800 MTP’s per year • ~50% Package,
• ~6 month Avg Duration ~50% Custom
• 60% with Active Projects
• 94% Avg. On Time Delivery • 30% Left to Retire
Workforce Technical Skills
• 80% Innovation / 20% Support • >300 Skills Today
• > 7,000 Innovation Resources • <100 End-State Skills Planned
• 23 HP IT Global Core Sites • ~25% Skills Apply to both
Custom and Package
• ~25% Custom Only
• ~50% Packages
12 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

13. Mobile Development Process and Capabilities
HP Ares/ Enyo
Design / http://www.youtube.com/watch?v=fGaVF Enyo: http://enyojs.com/
Usability RzTTP4
HP Enyo / Phonegap / HP Anywhe
create an app : http://www.youtube.com/watch?v=NhzY4Cw
Develop
HP Unified Testing / Webinspect/
Test Fortify
HP GRAM enterprise catalog/HP
Publish
Anywhere
Deploy / HP GRAM enterprise catalog/
Updates HP Anywhere
13 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

14. Business Intelligence
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

15. Integration
Our Focus on Business Intelligence
Current State Future State
Rigid & Inflexible Reporting, High Cost Agile, Self-Serve, Mobile, Stable
• Standard and user-Specific Custom Reports • Templates, Personal Reports, Ad hoc, BI Search, Analytics
• Desktop-based report delivery only • Automated Dashboards & PowerPoint generation
• Inability to integrate external user data • Mobile-capable reporting
• Rigid, 3rd Party, structured data databases • Data Mash-up
• Stand-alone reporting tools • Vertica-based Data Warehouse (velocity, variety, volume)
• Static reporting • Integrated Reporting Portal
• Historical-based reporting only • Dynamic, ad-hoc reporting
• Reactive customer-driven requirements planning • Predictive Analytics (leveraging Autonomy)
• New Information Management Offerings
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

16. Detect to Correct
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17. IT Transformation (2000s)
Increased IT complexity - demands ITIL adoption, standardization and
consolidation
Runbook
Automation
L1-4 Support
Teams
Standardize Event Incident
d Managemen Managemen
Monitoring Subscribers
t t
Tools Unified
Notification
Security
Monitoring
Escalation
Configuration Management Managemen
t
App &
Infrastructure
Owners
17 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

18. Future IT Process - Event to Remediation
Increasing IT scale & complexity, virtualization and Cloud computing - demands
operational automation, SaaS, advance correlation, predictive monitoring, advance
Service Owners &
analytics and mobility. Operations Teams
SaaS HP Anywhere
Subscribers
Cloud Unified
Monitoring Business
Automation Incident
Fabric Service Notification
Management Management
Open Std, 3rd
Party Proactive
Operations Service Owners &
Connectors,
Bridge Operations Teams
Virtualization
Service Health
Monitors Escalation
Monitoring Managemen
Automation Runtime Service
Model t
Operational
Automated Advance Intelligence
Correlation
Resolution
(Analytics on
Security &
everything)
Compliance
Predictive
Discovery Monitoring
18 Configuration Management
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19. Next Steps
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20. Next steps
NEXT STEPS
1. Continuous improvement within each domain
area
2. Focus on Business Intelligence in ITIL Core
Areas
3. Focus on Integration Capabilities
4. Event Driven Collaboration or Actions
5. Workstreams more focused on End User
(request to fulfillment, mobility, etc)
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21. Thank you
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.