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Global Marketing Management

Global Customers
.
Overview
Regional Market Characteristics
Marketing in Transitional Economies & Less
Developed Countries
Global Buyers
Global Marketing Plan
Summary

Keegan: Global Marketing Management

Chapter 5/ 2
Learning Objectives
Become familiar with different regional markets
Learn how transitional & developing markets
differ from developed countries
Understand the customer value & the value
equation
Discuss diffusion theory

Keegan: Global Marketing Management

Chapter 5/ 3
Western Europe
Smaller than Australia
32 % Global Income
460 million population
7% World Population
23 Countries

Keegan: Global Marketing Management

Chapter 5/ 4
Product Strategies in the EU
Harmonization in product
standards
Common patenting & branding
Harmonization in packaging

Keegan: Global Marketing Management

Chapter 5/ 5
Pricing Strategies in the EU
More competitive
Withdrawal of restrictions on foreign
products
Anti-monopoly measures
Widening of public procurement market

Keegan: Global Marketing Management

Chapter 5/ 6
Distribution Strategies in the EU
Simplification of transit
documents & procedures
Elimination of customs formalities

Keegan: Global Marketing Management

Chapter 5/ 7
Promotion Strategies in the EU
Common guidelines for TV
broadcasting
Deregulation of national
monopolies
Uniform standard for TV
commercials

Keegan: Global Marketing Management

Chapter 5/ 8
Eastern & Central Europe
Balkans: Albania, Bosnia-Herzegovina,
etc.
Baltics:Lithuania, Latvia & Estonia
Commonwealth of Independent States
Poland, Hungary, etc.

Keegan: Global Marketing Management

Chapter 5/ 9
Eastern & Central Europe
Before – After Market Economy
Before
% World GNP

After

6.9%

2.5%

GNP per Capita $3,665

Keegan: Global Marketing Management

$2,219

Chapter 5/ 10
Marketing in Eastern & Central
Europe
Wide range in economic development
Young people have “unlearned” the
communist past
Needs business and distribution
infrastructure
Familiar with Western Brands

Keegan: Global Marketing Management

Chapter 5/ 11
North America - NAFTA
$9,254 trillion GNP
30% of Global Income
407 million population
7% world population

Keegan: Global Marketing Management

Chapter 5/ 12
Asia-Pacific
$8,230 billion Global Income
25% of Global Income
2.8 Billion population
52% World Population

Keegan: Global Marketing Management

Chapter 5/ 13
Traditional Western & Asian Marketing
Values
Western
•Brand segmentation; personal
choice & self expression
through brands
•Presenters/testimonials important
but more to draw attention to
brands
•Seeding & diffusion from
leading edge
•“Understatement” of wealth
•Environmentalism

Asian
•Popular famous brands;
confidence in brand &
corporate names
•Imitation,emulation,use of
presenters as role models
•Rapid adoption of
successful brands
•Display of wealth and
status
•Confidence in technology

Keegan: Global Marketing Management

Chapter 5/ 14
JAPAN
•Home of most demanding customers
•Home market of global customers
•Home market of global competitors
•Significant market of global competitors
•Major source of industry innovation.
Keegan: Global Marketing Management

Chapter 5/ 15
China
$1,179 Billion GNP
3.9% Global Income
1.27 Billion population
21% world population
$930 GNP per Capita
Nearly 10% annual growth in GNP
Keegan: Global Marketing Management

Chapter 5/ 16
India: A Closer Look
Per capita income

$330

Per capita GDP

$310

Population

950m

Literacy rate

<50%

Telephones

6m

Television Sets

35m

Access to clean sanitation*

14%

Population with income>$2500

2.3%

Average household size

5.2

Growth Rate

3.5%

* One of the lowest rates of access in the world
Keegan: Global Marketing Management

Chapter 5/ 17
Latin America
Consists of South and Central
America & Caribbean
Mexico is economically part of
NAFTA
7% of global Income
510 million population
9.5% world population
Keegan: Global Marketing Management

Chapter 5/ 18
Africa
3.5 times size of US
3 Regions: North Africa, SubSahara and Republic of South
Africa
1.3% Global Income
730 million population
12% of world population
Average per capita = $536
Keegan: Global Marketing Management

Chapter 5/ 19
Transitional Economies & Less
Developed Countries
1.      Low per capita income - under $4000
2.      High inflation – 10 to 30% annually
3.      Wide gap in income distribution
4.      High level of taxes, duties &
bureaucratic
hurdles
5.      Lack of marketing awareness
6.      Fragmented communications &
distribution
7.
Inadequate infrastructure
Keegan: Global Marketing Management

Chapter 5/ 20
To Enter or Not to Enter?
Look beyond per capita GNP
Consider LDCs collectively
Weigh the benefits of being first
Set realistic deadlines

Keegan: Global Marketing Management

Chapter 5/ 21
Middle East
16 countries
2% of Global Income
260 million population
4% of world population
Predominately Muslim

Keegan: Global Marketing Management

Chapter 5/ 22
Roger’s Diffusion Theory
Awareness
Interest
Evaluation
Trial
Adoption

Keegan: Global Marketing Management

Chapter 5/ 23
Roger’s Factors Affecting Rate of
Innovation Adoption
Relative advantage
Compatibility
Complexity
Divisibility
Communicability

Keegan: Global Marketing Management

Chapter 5/ 24
Summary
% Population is not related to % GNP
Major regions differ by income and
population
Diffusion of innovation varies around
world

Keegan: Global Marketing Management

Chapter 5/ 25

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Pp 05 customers

  • 2. Overview Regional Market Characteristics Marketing in Transitional Economies & Less Developed Countries Global Buyers Global Marketing Plan Summary Keegan: Global Marketing Management Chapter 5/ 2
  • 3. Learning Objectives Become familiar with different regional markets Learn how transitional & developing markets differ from developed countries Understand the customer value & the value equation Discuss diffusion theory Keegan: Global Marketing Management Chapter 5/ 3
  • 4. Western Europe Smaller than Australia 32 % Global Income 460 million population 7% World Population 23 Countries Keegan: Global Marketing Management Chapter 5/ 4
  • 5. Product Strategies in the EU Harmonization in product standards Common patenting & branding Harmonization in packaging Keegan: Global Marketing Management Chapter 5/ 5
  • 6. Pricing Strategies in the EU More competitive Withdrawal of restrictions on foreign products Anti-monopoly measures Widening of public procurement market Keegan: Global Marketing Management Chapter 5/ 6
  • 7. Distribution Strategies in the EU Simplification of transit documents & procedures Elimination of customs formalities Keegan: Global Marketing Management Chapter 5/ 7
  • 8. Promotion Strategies in the EU Common guidelines for TV broadcasting Deregulation of national monopolies Uniform standard for TV commercials Keegan: Global Marketing Management Chapter 5/ 8
  • 9. Eastern & Central Europe Balkans: Albania, Bosnia-Herzegovina, etc. Baltics:Lithuania, Latvia & Estonia Commonwealth of Independent States Poland, Hungary, etc. Keegan: Global Marketing Management Chapter 5/ 9
  • 10. Eastern & Central Europe Before – After Market Economy Before % World GNP After 6.9% 2.5% GNP per Capita $3,665 Keegan: Global Marketing Management $2,219 Chapter 5/ 10
  • 11. Marketing in Eastern & Central Europe Wide range in economic development Young people have “unlearned” the communist past Needs business and distribution infrastructure Familiar with Western Brands Keegan: Global Marketing Management Chapter 5/ 11
  • 12. North America - NAFTA $9,254 trillion GNP 30% of Global Income 407 million population 7% world population Keegan: Global Marketing Management Chapter 5/ 12
  • 13. Asia-Pacific $8,230 billion Global Income 25% of Global Income 2.8 Billion population 52% World Population Keegan: Global Marketing Management Chapter 5/ 13
  • 14. Traditional Western & Asian Marketing Values Western •Brand segmentation; personal choice & self expression through brands •Presenters/testimonials important but more to draw attention to brands •Seeding & diffusion from leading edge •“Understatement” of wealth •Environmentalism Asian •Popular famous brands; confidence in brand & corporate names •Imitation,emulation,use of presenters as role models •Rapid adoption of successful brands •Display of wealth and status •Confidence in technology Keegan: Global Marketing Management Chapter 5/ 14
  • 15. JAPAN •Home of most demanding customers •Home market of global customers •Home market of global competitors •Significant market of global competitors •Major source of industry innovation. Keegan: Global Marketing Management Chapter 5/ 15
  • 16. China $1,179 Billion GNP 3.9% Global Income 1.27 Billion population 21% world population $930 GNP per Capita Nearly 10% annual growth in GNP Keegan: Global Marketing Management Chapter 5/ 16
  • 17. India: A Closer Look Per capita income $330 Per capita GDP $310 Population 950m Literacy rate <50% Telephones 6m Television Sets 35m Access to clean sanitation* 14% Population with income>$2500 2.3% Average household size 5.2 Growth Rate 3.5% * One of the lowest rates of access in the world Keegan: Global Marketing Management Chapter 5/ 17
  • 18. Latin America Consists of South and Central America & Caribbean Mexico is economically part of NAFTA 7% of global Income 510 million population 9.5% world population Keegan: Global Marketing Management Chapter 5/ 18
  • 19. Africa 3.5 times size of US 3 Regions: North Africa, SubSahara and Republic of South Africa 1.3% Global Income 730 million population 12% of world population Average per capita = $536 Keegan: Global Marketing Management Chapter 5/ 19
  • 20. Transitional Economies & Less Developed Countries 1.      Low per capita income - under $4000 2.      High inflation – 10 to 30% annually 3.      Wide gap in income distribution 4.      High level of taxes, duties & bureaucratic hurdles 5.      Lack of marketing awareness 6.      Fragmented communications & distribution 7. Inadequate infrastructure Keegan: Global Marketing Management Chapter 5/ 20
  • 21. To Enter or Not to Enter? Look beyond per capita GNP Consider LDCs collectively Weigh the benefits of being first Set realistic deadlines Keegan: Global Marketing Management Chapter 5/ 21
  • 22. Middle East 16 countries 2% of Global Income 260 million population 4% of world population Predominately Muslim Keegan: Global Marketing Management Chapter 5/ 22
  • 24. Roger’s Factors Affecting Rate of Innovation Adoption Relative advantage Compatibility Complexity Divisibility Communicability Keegan: Global Marketing Management Chapter 5/ 24
  • 25. Summary % Population is not related to % GNP Major regions differ by income and population Diffusion of innovation varies around world Keegan: Global Marketing Management Chapter 5/ 25