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Redesigning the Issue Queue
Leisa Reichelt, Randy Fay
as you are, so are your buildings;
and as your buildings are, so are you
                             Louis H Sullivan
                         ‘father of skyscrapers’
‘The behavior you’re seeing is the
    behavior you’ve designed for’
          Joshua Porter

http://www.flickr.com/photos/jesper
designing for behaviour as a first
class object... change the context and
     you get different behaviour
              - Clay Shirky
what is drupal.org?
(the issue queue’s home)
our home?
our office?
our playground?
our social network?
as a place to be a community,
        to make drupal,
  it’s a bit of a bloody mess.
redesigning the issue queue
a social architecture project
we need to be more effective
- allow us to make good decisions, quickly
- involve the right people at the right time
- encourage us to follow good processes for
designing and implementing solutions
we need to be more findable
and more joined up
- how do new people find the issue queue?
- you do you find issues you need/want to know about?
- why are there three different initiatives going on at
once to solve the same problem (this is ok, except that
they don’t know about each other)
we need to know about things
even if we can’t be on IRC or in the
issue queue for hours every day
- smart notifications!
- let me know when I should know something.
- don’t bug me all the time...
we need understand & support
modes of participation better
- 1:9:90
- easier to be a power user/leader
- easier to dip in and add value
we need a better way to plan
initiatives together
- planning something big is different to getting
work on a project done
- a place to plan complex, multi-stage projects
- a place to plan projects that don’t involve code
we need to be more inclusive
- a welcoming environment for noobs
- a way to efficiently provide friendly support
- an environment that supports all disciplines.
we should behave online like we do
in the hallways at Drupalcon
- an environment that encourages friendliness,
politeness, constructiveness, proactivity.
- a way to channel passion positively
- ‘the shadow of the future’?
We don’t have a choice about whether we have
a reputation system or not.
We need to choose if/how we write it down .

- what’s measured matters
- a way to show influence
whilst remaining egalitarian
- a way to show expertise
without being a show off
some inspiration:
be considerate
           be respectful
         be collaborative
when we disagree, we consult others
when we are unsure, we ask for help
     step down considerately
       http://drupal.org/dcoc
the right way to explore complex problems
                                      in a collaborative way.




generate    synthesis &      evaluate &       collaboratively   capture & share
  ideas    explore ideas   prioritise ideas       make a        agreed decision
                                                  decision
openideo
openideo
openideo
openideo
openideo
UXexchange
UXexchange
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora
quora




   endorse
  for topic?
quora
quora
facebook
ning
ning
stackexchange
stack exchange
stack exchange
the right way to explore complex problems
                                      in a collaborative way.




generate    synthesis &      evaluate &       collaboratively   capture & share
  ideas    explore ideas   prioritise ideas       make a        agreed decision
                                                  decision
the right way to explore complex problems
                                      in a collaborative way.




generate    synthesis &      evaluate &       collaboratively   capture & share
  ideas    explore ideas   prioritise ideas       make a        agreed decision
                                                  decision
social architecture project
    codename: prairie
proposed next steps:
          - benchmark (baseline)
        - define the problem space
              - explore solutions
- design a system approach that allows for
   rapid but thoughtful implementation
           - plan implementation
            - open, collaborative
work out what we need to measure.
   what does success look like?
     - aggregate pain points
         - site analytics
- community (satisfaction) survey?
           - quick wins
Make no little plans.
They have no magic to
  stir men’s blood
  Daniel Burnham, Chicago architect.
             (1846-1912)
prairie school
organic architecture
louis h sullivan
‘as you are, so are your buildings;
and as your buildings are, so are you’
‘form ever follows function’
Frank Lloyd Wright
‘Form follows function - that has
been misunderstood. Form and
function should be one, joined in a
spiritual union.’
‘All fine architectural values are
human values, else not valuable’
Redesigning the Drupal Issue Queue (Codename Prairie: a Social Architecture Project)
Redesigning the Drupal Issue Queue (Codename Prairie: a Social Architecture Project)

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Redesigning the Drupal Issue Queue (Codename Prairie: a Social Architecture Project)

  • 1. Redesigning the Issue Queue Leisa Reichelt, Randy Fay
  • 2. as you are, so are your buildings; and as your buildings are, so are you Louis H Sullivan ‘father of skyscrapers’
  • 3. ‘The behavior you’re seeing is the behavior you’ve designed for’ Joshua Porter http://www.flickr.com/photos/jesper
  • 4. designing for behaviour as a first class object... change the context and you get different behaviour - Clay Shirky
  • 5. what is drupal.org? (the issue queue’s home)
  • 10. as a place to be a community, to make drupal, it’s a bit of a bloody mess.
  • 11. redesigning the issue queue a social architecture project
  • 12. we need to be more effective - allow us to make good decisions, quickly - involve the right people at the right time - encourage us to follow good processes for designing and implementing solutions
  • 13. we need to be more findable and more joined up - how do new people find the issue queue? - you do you find issues you need/want to know about? - why are there three different initiatives going on at once to solve the same problem (this is ok, except that they don’t know about each other)
  • 14. we need to know about things even if we can’t be on IRC or in the issue queue for hours every day - smart notifications! - let me know when I should know something. - don’t bug me all the time...
  • 15. we need understand & support modes of participation better - 1:9:90 - easier to be a power user/leader - easier to dip in and add value
  • 16. we need a better way to plan initiatives together - planning something big is different to getting work on a project done - a place to plan complex, multi-stage projects - a place to plan projects that don’t involve code
  • 17. we need to be more inclusive - a welcoming environment for noobs - a way to efficiently provide friendly support - an environment that supports all disciplines.
  • 18. we should behave online like we do in the hallways at Drupalcon - an environment that encourages friendliness, politeness, constructiveness, proactivity. - a way to channel passion positively - ‘the shadow of the future’?
  • 19. We don’t have a choice about whether we have a reputation system or not. We need to choose if/how we write it down . - what’s measured matters - a way to show influence whilst remaining egalitarian - a way to show expertise without being a show off
  • 21.
  • 22. be considerate be respectful be collaborative when we disagree, we consult others when we are unsure, we ask for help step down considerately http://drupal.org/dcoc
  • 23. the right way to explore complex problems in a collaborative way. generate synthesis & evaluate & collaboratively capture & share ideas explore ideas prioritise ideas make a agreed decision decision
  • 31. quora
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  • 45. quora endorse for topic?
  • 46. quora
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  • 49. ning
  • 50. ning
  • 54. the right way to explore complex problems in a collaborative way. generate synthesis & evaluate & collaboratively capture & share ideas explore ideas prioritise ideas make a agreed decision decision
  • 55. the right way to explore complex problems in a collaborative way. generate synthesis & evaluate & collaboratively capture & share ideas explore ideas prioritise ideas make a agreed decision decision
  • 56. social architecture project codename: prairie
  • 57. proposed next steps: - benchmark (baseline) - define the problem space - explore solutions - design a system approach that allows for rapid but thoughtful implementation - plan implementation - open, collaborative
  • 58. work out what we need to measure. what does success look like? - aggregate pain points - site analytics - community (satisfaction) survey? - quick wins
  • 59. Make no little plans. They have no magic to stir men’s blood Daniel Burnham, Chicago architect. (1846-1912)
  • 61. louis h sullivan ‘as you are, so are your buildings; and as your buildings are, so are you’ ‘form ever follows function’
  • 62. Frank Lloyd Wright ‘Form follows function - that has been misunderstood. Form and function should be one, joined in a spiritual union.’ ‘All fine architectural values are human values, else not valuable’