Global hr

L
The Role of the Human Resource Manager
                        in a Global Company

                             April 2011
                            Osnat Tirosh




Private and Confidential
Background

              Passave (FTTH)
              PMC –Sierra Acquisition
              Wintegra (WIN)




Private and Confidential                 Page 2
PMC-Sierra’s Global Presence




            Burnaby                     Montreal             Germany
            Roseville              Allentown                                                  Seoul
                           Rochester
         Santa Clara                                                               Shanghai         Yokohama
                                                                                  Shenzhen      Taipei
                                                                  Israel   Bangalore



                                                                                Malaysia




       Design Center                           Worldwide headquarters in Santa Clara, CA
       Sales Center                            Operations headquarters in Vancouver, BC

       Design & Sales Center                   International headquarters in Malaysia

Private and Confidential                                 Page 3
Human Resources Role in the M&A Process




                   -       Pre-Deal
                   -       Due Diligence
                   -       Closing the deal
                   -       Integration Planning
                   -       Implementations

                   The main message is:
                    “Our goal is to allow you to quickly create value
                                          (1+1=3)”


Private and Confidential                          Page 4
HR Organization


                                                                                     VP Human
                                                                                     Resources




                            Sr. Manager
      Director HR                                                                                                                    Director Global
                              Strategic         Sr. Manager Global                               Director Global HR                                          Virtual People
       Business                                                           Sr. Manager HRIS                                          Compensation and
                             Capability             Recruitment                                       Delivery                                               Team Partners
      Partnership                                                                                                                       Benefits
                            Development



         Business Unit                                                                                International Site                            Compensation
                               L&D Specialist         Core Recruiter            HRIS Analyst                               Benefits Leader
       Functional Support                                                                                HR Manager                                   Analyst




         Business Unit         Tech Training          Core Recruiter             Data Input           International Site
       Functional Support                                                                                                     Benefits Specialist
                                  Admin                    Asia                  Specialist              HR Manager




         Business Unit                                                                                International Site
                                                    University Staffing                                                       Benefits Specialist
       Functional Support                                                                                HR Manager




         Business Unit
                                                    Contingent staffing
       Functional Support




Private and Confidential                                                                Page 5
Human Resources Strategic Direction


    HR Vision
    Be a world class HR organization for a company our size.
    HR Mission
    Create competitive advantage for PMC globally through best in class strategic
               partnering, HR processes, systems & products

    Strategy 1: Establish operational excellence in all aspects of the HR function
    Strategy 2: Provide customized HR solutions that make each BU and FG
                strategically successful
    Strategy 3: Make development a source of competitive advantage
    Strategy 4: Fuel PMC's business growth through a continuous flow of industry top
                talent across all functional areas and geographies
    Strategy 5: Implement an aggressive, competitive, excellence oriented operating
                culture at PMC that retains the best talent




Private and Confidential                    Page 6
My Local Role (BU BP)


          1. Support Management - Mentoring and Coaching of the BU leaders
          2. Employee Retention
          3. Recruitment
          4. New Employee integration: Ramp-Up plan, Mentoring Process
          5. Training & Development
          6. FPR: STIP (bonuses), Yearly Evaluation process, Ranking, Rating,
             Employee Development Process, Salary Surveys, Market Adjustment ,
             Promotions, Succession Planning, Retention Plan
          7. Social Benefits /Legal /finance: Manager’s Insurance, Health
             Insurance, ESOP/ ESPP, internal procedures, Relocations, etc…
          8. Welfare: Events, Incentives and Presents, Community Relations
          9. Facilities and Administration




Private and Confidential                    Page 7
My International Role

                   1.      Mentoring and Coaching our site’s HR managers
                   2.      Bridge between the local HR, Site managers, Corporate HR FU & BP
                   3.      Company Process and Procedures
                   4.      Operation, Compensation and Benefits, Local Labor law
                   5.      Recruitment
                   6.      Training and Development
                   7.      Employee & Community Relation



                   In General my missions for 2011 are:
                   1. Consistency of offerings and execution across all sites
                   2. Able to drive growth in the right places
                   3. Drive cross site/cultural collaboration




Private and Confidential                              Page 8
Examples


          1.     Training and Development
          2.     FPR process




Private and Confidential        Page 9
PMCU and Training



       Access course catalogue
       View calendar of upcoming
        instructor-led courses
       View your Training Record
       Launch self-study courses
       Record courses as
        completed
       Guidelines for tuition and
        professional membership
        reimbursement

Private and Confidential             Page 10
Methodology used to select the vendor


                Invited proposals from 5 vendors
                Vendor Interviews
                Vendor evaluation - based on the following parameters:
                     -     Course modules
                     -     Market credibility
                     -     Understanding PMC’s requirement
                     -     Commercial issues
                     -     Vendor Feedback through reference check
                Price Negotiation




Private and Confidential                                Page 11
Recommendation for Management Series

              PMC Managerial Series                     Vendor Name           Duration    Initial Cost in INR   Final cost in INR   Final cost in $
      MANAGEMENT SERIES I                              Pre Study Charges        1day        INR 30,000.00        INR 25000 .00          $ 556

      1) Roles of a Manager                             Pragathi Institute     2days        INR 100,000.00        INR 80000.00          $ 1778
       2) Building Effective Teams                      Pragathi Institute     1days        INR 55,000.00         INR 45000 .00         $ 1000


      3) Financial Skills for non-financial Managers    Door Consulting        2days        INR 90,000.00         INR 86000.00          $ 1911
      4) Driving Results                                Door Consulting        2days        INR 90,000.00         INR 86000.00          $ 1911

      MANAGEMENT SERIES II                             Pre Study Charges        1day        INR 50,000.00         INR 30000.00          $ 667


      1) Market Awareness & Business Case
      Development

      2) Strategic Talent Management                    Pragathi Institute     2days        INR 140,000.00        INR 100000.00         $ 2222


      3) Leading Organizational Change                  Door Consulting        1days        INR 50,000.00         INR 48000.00          $ 1066

      4) Leadership Communication                       Pragathi Institute     2days        INR 140,000.00       INR 110000.00          $ 2444

      5) * Action Learning Project* - building a
      business for a "real“ change opportunity at
      PMC                                               Pragathi Institute     2days        INR 140,000.00       INR 100000 .00         $ 2222
                                                                             Total cost INR 885,000.00          INR 710000.00         $15,778



                       Training programs to begin from January 2011 onwards

            Note : The above number doesn’t include venue cost of $10000
Private and Confidential                                                               Page 12
Training Summery

              Learn the corporate methods and systems
              Learn how it is actually done
              Do your homework: market surveys and benchmarks, talk with the
               managers and understand the local needs, get the GM engaged, be
               creative (expert platform etc…)
              Dive into the details: learn what works for us and what doesn’t, suggest
               alternatives
              Present your proposal to the corporate and be clear on the message
              Go back “home” and communicate the decision
              Impose the decision and help to enforce the process and it’s execution




Private and Confidential                          Page 13
Focal Point Review
          Focal Point Review consists of:
              1. Annual performance review, ranking and rating
              2. Base salary review and merit increases
              3. Annual equity awards (options and/or RSU grants)
              4. Promotions
          Goals of the Annual Performance Review:
          Individual level
           Provide feedback on employee performance over the past year

           Acknowledge impact of an individual's accomplishments

           Reinforce strong skills, provide guidance on developing others

           Define expected performance level for the coming year

           Recognition and rewards are consistent with individual and group

            performance of deliverables
          Organizational level
           Drive continuous improvement

           Provide accurate historical performance data (serve as a permanent legal

            record)
Private and Confidential                      Page 14
FPR Summery

       Take an active part in the team work of the HR team prior to the process and
        perform a “Lessons Learned”
       Be the expert and learn the corporate methods and systems
       Know who can assist you with technical issues, reports and other related issues
        in real time.
       Create good interpersonal relations with you global colleagues
       If you think it needs to improve/change – do not hesitate to propose that
       Be creative. For example, Israel Employee Development plan, became a global
        process
       Perform Training Schedules, Presentations, Mentoring
       Bridge between the local leaders and the Corporate HR. “Translate it” to them
       Be very aggressive on the internal timelines taking into account the different time
        zones and cultures
       Work with the leaders and make sure you are all in line with the process
       Support your GM during the presentation to the CEO and help them to
        communicate the massage afterward
Private and Confidential                        Page 15
Challenges


              Complex processes
              Hard to work remotely
              Time zones
              Cultural differences
              “Stuck” in the middle – Balancing loyalties, commitments, belonging
              Constant struggles to defend your point of view locally and globally
              Explaining local “feelings” to the corporate
              Trust, Transparency, Communication




Private and Confidential                          Page 16
Tools


              Understand the “big” picture
                   -       Corporate environment and goals
                   -       Business situation
                   -       Corporate policy and restrictions
              Market surveys, Benchmarks, relevant literature and articles
              Provide facts, supporting data
              Ask questions, seek to understand and then to be understood
              Feel the local pulse
              Understand the corporate decision making politics.




Private and Confidential                                       Page 17
The top four competencies for senior HR leaders
 operating in global organizations are:



          1.     Global Intelligence/Global Mind-Set
          2.     Cross-Cultural Intelligence
          3.     Effective Communication
          4.     Strategic Thinking




Private and Confidential            Page 18
Keys to success


        Be Proactive !!!
        Intra-and-Inter Organizational Trust
        Create Good Work Relationships – Think “Win-Win”
        Communication, Communication, Communication
        Add Value to your Clients, HR global and local teams,
         your manager (VP HR), your GM and the CEO.
        Enjoy your Exciting Role!




Private and Confidential           Page 19
Any Questions?




Private and Confidential         Page 20
www.pmc-sierra.com


Private and Confidential           Page 21
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Global hr

  • 1. The Role of the Human Resource Manager in a Global Company April 2011 Osnat Tirosh Private and Confidential
  • 2. Background  Passave (FTTH)  PMC –Sierra Acquisition  Wintegra (WIN) Private and Confidential Page 2
  • 3. PMC-Sierra’s Global Presence Burnaby Montreal Germany Roseville Allentown Seoul Rochester Santa Clara Shanghai Yokohama Shenzhen Taipei Israel Bangalore Malaysia Design Center Worldwide headquarters in Santa Clara, CA Sales Center Operations headquarters in Vancouver, BC Design & Sales Center International headquarters in Malaysia Private and Confidential Page 3
  • 4. Human Resources Role in the M&A Process - Pre-Deal - Due Diligence - Closing the deal - Integration Planning - Implementations The main message is: “Our goal is to allow you to quickly create value (1+1=3)” Private and Confidential Page 4
  • 5. HR Organization VP Human Resources Sr. Manager Director HR Director Global Strategic Sr. Manager Global Director Global HR Virtual People Business Sr. Manager HRIS Compensation and Capability Recruitment Delivery Team Partners Partnership Benefits Development Business Unit International Site Compensation L&D Specialist Core Recruiter HRIS Analyst Benefits Leader Functional Support HR Manager Analyst Business Unit Tech Training Core Recruiter Data Input International Site Functional Support Benefits Specialist Admin Asia Specialist HR Manager Business Unit International Site University Staffing Benefits Specialist Functional Support HR Manager Business Unit Contingent staffing Functional Support Private and Confidential Page 5
  • 6. Human Resources Strategic Direction HR Vision Be a world class HR organization for a company our size. HR Mission Create competitive advantage for PMC globally through best in class strategic partnering, HR processes, systems & products Strategy 1: Establish operational excellence in all aspects of the HR function Strategy 2: Provide customized HR solutions that make each BU and FG strategically successful Strategy 3: Make development a source of competitive advantage Strategy 4: Fuel PMC's business growth through a continuous flow of industry top talent across all functional areas and geographies Strategy 5: Implement an aggressive, competitive, excellence oriented operating culture at PMC that retains the best talent Private and Confidential Page 6
  • 7. My Local Role (BU BP) 1. Support Management - Mentoring and Coaching of the BU leaders 2. Employee Retention 3. Recruitment 4. New Employee integration: Ramp-Up plan, Mentoring Process 5. Training & Development 6. FPR: STIP (bonuses), Yearly Evaluation process, Ranking, Rating, Employee Development Process, Salary Surveys, Market Adjustment , Promotions, Succession Planning, Retention Plan 7. Social Benefits /Legal /finance: Manager’s Insurance, Health Insurance, ESOP/ ESPP, internal procedures, Relocations, etc… 8. Welfare: Events, Incentives and Presents, Community Relations 9. Facilities and Administration Private and Confidential Page 7
  • 8. My International Role 1. Mentoring and Coaching our site’s HR managers 2. Bridge between the local HR, Site managers, Corporate HR FU & BP 3. Company Process and Procedures 4. Operation, Compensation and Benefits, Local Labor law 5. Recruitment 6. Training and Development 7. Employee & Community Relation In General my missions for 2011 are: 1. Consistency of offerings and execution across all sites 2. Able to drive growth in the right places 3. Drive cross site/cultural collaboration Private and Confidential Page 8
  • 9. Examples 1. Training and Development 2. FPR process Private and Confidential Page 9
  • 10. PMCU and Training  Access course catalogue  View calendar of upcoming instructor-led courses  View your Training Record  Launch self-study courses  Record courses as completed  Guidelines for tuition and professional membership reimbursement Private and Confidential Page 10
  • 11. Methodology used to select the vendor  Invited proposals from 5 vendors  Vendor Interviews  Vendor evaluation - based on the following parameters: - Course modules - Market credibility - Understanding PMC’s requirement - Commercial issues - Vendor Feedback through reference check  Price Negotiation Private and Confidential Page 11
  • 12. Recommendation for Management Series PMC Managerial Series Vendor Name Duration Initial Cost in INR Final cost in INR Final cost in $ MANAGEMENT SERIES I Pre Study Charges 1day INR 30,000.00 INR 25000 .00 $ 556 1) Roles of a Manager Pragathi Institute 2days INR 100,000.00 INR 80000.00 $ 1778 2) Building Effective Teams Pragathi Institute 1days INR 55,000.00 INR 45000 .00 $ 1000 3) Financial Skills for non-financial Managers Door Consulting 2days INR 90,000.00 INR 86000.00 $ 1911 4) Driving Results Door Consulting 2days INR 90,000.00 INR 86000.00 $ 1911 MANAGEMENT SERIES II Pre Study Charges 1day INR 50,000.00 INR 30000.00 $ 667 1) Market Awareness & Business Case Development 2) Strategic Talent Management Pragathi Institute 2days INR 140,000.00 INR 100000.00 $ 2222 3) Leading Organizational Change Door Consulting 1days INR 50,000.00 INR 48000.00 $ 1066 4) Leadership Communication Pragathi Institute 2days INR 140,000.00 INR 110000.00 $ 2444 5) * Action Learning Project* - building a business for a "real“ change opportunity at PMC Pragathi Institute 2days INR 140,000.00 INR 100000 .00 $ 2222 Total cost INR 885,000.00 INR 710000.00 $15,778 Training programs to begin from January 2011 onwards Note : The above number doesn’t include venue cost of $10000 Private and Confidential Page 12
  • 13. Training Summery  Learn the corporate methods and systems  Learn how it is actually done  Do your homework: market surveys and benchmarks, talk with the managers and understand the local needs, get the GM engaged, be creative (expert platform etc…)  Dive into the details: learn what works for us and what doesn’t, suggest alternatives  Present your proposal to the corporate and be clear on the message  Go back “home” and communicate the decision  Impose the decision and help to enforce the process and it’s execution Private and Confidential Page 13
  • 14. Focal Point Review Focal Point Review consists of: 1. Annual performance review, ranking and rating 2. Base salary review and merit increases 3. Annual equity awards (options and/or RSU grants) 4. Promotions Goals of the Annual Performance Review: Individual level  Provide feedback on employee performance over the past year  Acknowledge impact of an individual's accomplishments  Reinforce strong skills, provide guidance on developing others  Define expected performance level for the coming year  Recognition and rewards are consistent with individual and group performance of deliverables Organizational level  Drive continuous improvement  Provide accurate historical performance data (serve as a permanent legal record) Private and Confidential Page 14
  • 15. FPR Summery  Take an active part in the team work of the HR team prior to the process and perform a “Lessons Learned”  Be the expert and learn the corporate methods and systems  Know who can assist you with technical issues, reports and other related issues in real time.  Create good interpersonal relations with you global colleagues  If you think it needs to improve/change – do not hesitate to propose that  Be creative. For example, Israel Employee Development plan, became a global process  Perform Training Schedules, Presentations, Mentoring  Bridge between the local leaders and the Corporate HR. “Translate it” to them  Be very aggressive on the internal timelines taking into account the different time zones and cultures  Work with the leaders and make sure you are all in line with the process  Support your GM during the presentation to the CEO and help them to communicate the massage afterward Private and Confidential Page 15
  • 16. Challenges  Complex processes  Hard to work remotely  Time zones  Cultural differences  “Stuck” in the middle – Balancing loyalties, commitments, belonging  Constant struggles to defend your point of view locally and globally  Explaining local “feelings” to the corporate  Trust, Transparency, Communication Private and Confidential Page 16
  • 17. Tools  Understand the “big” picture - Corporate environment and goals - Business situation - Corporate policy and restrictions  Market surveys, Benchmarks, relevant literature and articles  Provide facts, supporting data  Ask questions, seek to understand and then to be understood  Feel the local pulse  Understand the corporate decision making politics. Private and Confidential Page 17
  • 18. The top four competencies for senior HR leaders operating in global organizations are: 1. Global Intelligence/Global Mind-Set 2. Cross-Cultural Intelligence 3. Effective Communication 4. Strategic Thinking Private and Confidential Page 18
  • 19. Keys to success  Be Proactive !!!  Intra-and-Inter Organizational Trust  Create Good Work Relationships – Think “Win-Win”  Communication, Communication, Communication  Add Value to your Clients, HR global and local teams, your manager (VP HR), your GM and the CEO.  Enjoy your Exciting Role! Private and Confidential Page 19
  • 20. Any Questions? Private and Confidential Page 20