1. February 18, 2011
To Whom It May Concern:
This letter is being written as a recommendation for Donovan Smith of
Latepass.com. I have had the pleasure of working with Mr. Smith over the last
several years as I am the credit analyst for Latepass.com. In that time I have
come to respect Mr. Smith and the job he has done. Mr. Smith is a great
communicator and always available to me when I need assistance. He makes
doing my job much simpler and I wish more of my customers were as easy to
work with.
Mr. Smith has done a great job of keeping his account current and getting his
bills paid on time. He has supplied a high level of customer service and worked
with me in all situations to get any issues resolved. I have enjoyed working with
Donovan Smith for the last several years and know our continued relationship
with be equally beneficial to Latepass.com and The McGraw-Hill Companies.
Thank you,
John Floyd
Credit Analyst
The McGraw-Hill Companies
609-426-5574