Overview

1. Helping you protect your investment! LDJ Cleaning Services is family owned and operated. We pride ourselves in customer satisfaction and never leave a task unfinished. We provide complete detail cleaning, serving customers in DuPage, Kane , Kendall , and Will counties. A quality approach to cleaning is the commitment we make to each of our customers. We are insured for your protection. We pre-screen our employees, including criminal background and reference checks, we also provide professional training and supervision . We are happy to help those in need, we are committed to providing the gift of a clean home to women under going treatment for cancer through the Cleaning for a Reason Foundation. We enjoy the personal satisfaction that comes from our volunteer efforts. 630.291.5435 Visit us at: www.ldjclean.com

2. Top 10 Reasons Why You Will Love LDJ Cleaning Services We use non-toxic cleaning products so you can breathe easier and not worryabout being exposed to chemicals. With our company, you won’t have to worry about that. We use the most natural, yet effective products available. We will make your house sparkle and shine without harsh chemicals. We pay attention to details. We systematically clean your house from top to bottom so we don’t miss anything. We clean your house with care. We are insured and bonded. We feel that protecting and cherishing the contents of your home are important enough to cover them at our expense. With our company, you will never have to wonder about the contents of your home. We’ve got you covered! We are small enough to give you the individual attention you need. When you do business with our company, you have access to the owners of the company. If you ever have a concern or would like to speak to us for any reason, we will be available – even after business hours! Just ask for Lewis @ 630.291.5435 or lewis@ldjclean.com We are big enough to provide superior service. We network with other cleaning service owners from around the country on a daily basis. This means that we have access to the combined experience of hundreds of other services so we can provide you with the highest standards in the cleaning industry.

3. Top 10 Reasons Why You Will Love LDJ Cleaning Services We are locally owned. We support our community We focus on quality and ask for feedback on our cleaning to make sure youare happy with our service. Communication is the foundation of our business, and we rely on both positive and critical feedback. We strive to improve our services in many ways, but hearing from our customers on what YOU want and need is the key for making our business a success. We offer a 100% satisfaction GUARANTEE. If there is any element of your service that is not satisfactory, we will rectify it if notified within 24 hours. We really want to know how we are doing! We offer several cleaning services. Everyone is different. Some people would like their whole house cleaned from top to bottom. Some people just want only their carpet or windows cleaned. With our company, you have a choice of services we offer. We provide our own supplies. We arrive at your home with all of the cleaning supplies that we need to complete the cleaning of your home. Our clients say we are the best! ( 95% satisfaction rate ) Please feel free to contact one of our references or ask about our survey results indicating we are chosen for our superior customer service, quality and value.

4. Helping you protect your investment What our Customers are saying about us ! “When contacted for a bid, Lewis was the 1st to respond and scheduled an appointment the same day. During the initial appointment, Lewis detailed all services individually so there were no surprises. I hired LDJ Cleaning Services on an bi-monthly basis; they complete an exceptional job in a timely fashion.” Top qualities: Personable, Good Value, High Integrity S.Eddidin – Aurora,Il “Lewis and his staff have been working for my wife and me for almost 18 months. His work is excellent and dependable. If a problem with scheduling does come up he always calls and make arrangements that work well for us. Any time we have asked for anything special to be done he is able to come through and gets it done. I highly recommend Lewis and his business.” Top qualities: Great Results , Good Value , High Integrity W.Smith – Elburn,Il “Lewis’ company is wonderful to work with! They are the consummate professionals making sure the job gets done correctly the first time. Regardless of the size of the job, he and his team ensure your satisfaction. LDJ Cleaning Services is definitely a company I have recommended to others!” Top qualities: Expert, High Integrity, Good Value T.Woods – Aurora,Il

5. Helping you protect your investment! What our Customers are saying about us ! “Lewis and his crew have been helping me keep my home clean for the past 10 months. His team is personable, produces good results, and is open to suggestions, apart from functioning very efficiently. I will not hesitate to recommend Lewis for your cleaning requirements.” Top qualities: Great Results , Personable , Good Value D.Jagannath – Aurora,Il “I have known Lewis Johnson since October of 2007 and he has been the cleaning service for both my office and the Chiropractic office I lease from. His service is surperlative! My office is always spotless when he is through! Lewis has the best personality I know! Always smiling, cheerful, just a joy to be around! Lewis is my #1 choice when it comes to cleaning services. I highly recommend Lewis Johnson to anyone seeking high quality cleaning services, whether it be for you business or personal cleaning needs!!!” Top qualities: Great Results , Personable , High Integrity M. Renouf – Aurora,Il “I hired LDJ Cleaning Services to clean my carpet and windows in preparation for the sale of my home, and was delighted with the quality of their work. They were prompt, thorough, and even helped with some difficult tasks that were not part of the original job. I would wholeheartedly recommend this company.” Top qualities: Great Results , Personable , Good Value R. Amerine – Woodridge.Il

7. We use three professionally trained maids to clean your home; including a team leader.

8. The same team will clean your home each time.

9. The team leader does a complete walk through when the house is completed to make sure all items are done to your satisfaction.

10. We supply all cleaning supplies and equipment needed to clean your home. If you have special products that you would like us to use we will use them.

11. LDJ Cleaning Services tracks the house cleaning process in your home with planned and spontaneous walk through by the owner, Lewis Johnson Your “wants’ and “don’t wants” are always kept current with each cleaning. We are your professional , affordable residential house cleaning specialist. With our specialized housecleaning maid service, your home receives the attention it deserves. Our services are available for weekly, bi-weekly, monthly or one time cleanings. Memberships and Industry Involvements

12. Helping you protect your investment! THE INITIAL CLEANING VISIT Why is it different ? Why is it necessary? Why does it cost more? It would be virtually impossible for out staff to skip our standard first-time cleaning routine and try to carry on maintaining your home in a satisfactory clean fashion. There is a big difference between “old dirt “ and “new dirt”. If we don’t get rid of the old dirt no matter how hard we try simply removing the new dirt isn’t going to make things look sparkling fresh and clean. Before we can even begin to perform weekly or bi-weekly service on a home, there are usually a variety of first time tasks which require extra attention. It is not uncommon for our staff to spend almost twice as long on a first time cleaning than it takes us on a regular repeat visit.

13. Helping you protect your investment! Reference List Kim Bayon Carol Smith Gia Maeger 630.554.1542 630.365.2623 877-977-2663 Oswego,Il Elburn,Il Glen Ellyn,Il Bonnie Schroeder Jennifer Czupek Karen Alexander 630.543.7406 708.224.5265 630.517.8218 Addison,Il Plainfield,Il Wheaton,Il Christopher Rhodes Sandra Johnson Jan Miller 630.888.6867 847.466.7754 630.553.9080 Aurora,Il Roselle,IL Yorkville,Il Lorrie Joyce Stacy Oliver Nancy Brousman 630.252.7523 630.553.1492 630.276.3280 Aurora,Il Bristol ,Il Oswego,Il Valerie Dierlam Paul Sedillo Amy Phelan 815.436.8112 815.782.7353 630.264.7882 Plainfield,Il Plainfield,Il Montgomery,Il

15. Mirrors cleaned

16. Window sills and baseboards wiped

17. Vacuum floors ( under bed if accessible)

18. Trash emptied and replace liners

19. Cobwebs removed

20. Damp wipe doors and door frames/handles

21. Damp wipe light switch plates

22. Make beds/change linens ( if left out )

23. Dust/damp wipe picture frames

24. Dust window blinds/damp wipe if needed

25. Vents cleaned ( if needed )

27. Cabinets fronts washed

28. Trash emptied and liners replaced

29. Window sills and baseboards wiped

30. Clean exhaust fan hood

31. Sinks scrubbed /sanitized( including behind sink ) and left shining

32. Outside of all appliances cleaned ( microwave inside cleaned )

33. Clean top of refrigerator

34. Clean sliding glass door ( inside and out )

35. Dust/damp wipe picture frames

36. Finger prints wiped from light switch plates

37. Clean and polish table and chairs

38. Dust/damp wiped window blinds

39. Dust/damp wipe light fixture

40. Cobwebs removed

41. Floor washed

43. Mirrors cleaned

44. Toilet ( and surrounding area ) scrubbed and left shining

45. Clean and Sanitize shower ( including tracks and shower doors )

46. Window sills wiped

47. Trash emptied and liners replaced

48. Dust/damp wipe picture frames

49. Dust/damp wipe light fixtures

50. Dust/damp wipe window blinds

51. Damp wipe doors ,door frames, handles, and baseboards

52. Area rugs shaken and vacuumed

53. Floors cleaned

54. Cobwebs removed

56. Mirrors/glass tables cleaned

57. Window sills and baseboards wiped

58. Vacuum floors

59. Trash emptied and replace liners

60. Cobwebs removed

61. Damp wipe doors and door frames/handles

62. Damp wipe light switch plates

63. Dust/damp wipe picture frames

64. Dust window blinds/damp wipe if needed

65. Furniture cushions/magazines straightened

66. Vents cleaned ( if needed )

68. Clean floors

69. Trash emptied and replace liners

70. Cobwebs removed

71. Damp wipe doors and door frames/handles

72. Damp wipe light switch plates

73. Vents cleaned ( if needed )

74. Wipe down washer/dryer

76. Frequently Asked Questions Will I need to sign a contract ? No. At any time you need to change frequency of cleanings you can, and if you are not satisfied with your service, you should not have to keep it. Do we have to be home when you clean ? No, you do not have to be home. In fact the majority of our customers provide us with keys to their homes. However if you choose to be home while we clean we welcome you to do so. How do you handle keys that are given to you to retain ? If you choose to provide us with keys to your home rest assured that we take the utmost care in protecting both your key and your home. Keys are numbered and never have names attached to them. They are only issued the day of your cleaning and are checked back in to be deposited into our safe daily. Do you offer any discount programs ? We offer a senior discount. We have a referral program where you are given money off of your cleaning for each referral that turns into a customer . We offer other specials thru out the year. Please check with us from time to time to see what specials are available. www.ldjclean.com

77. Frequently Asked Questions Is it okay to leave a note for the cleaning staff ? Definitely Yes, it is always a good idea to communicate with the staff whether you are pleased with the service or have a comment or concern about something. We encourage communication between our customers and staff, we want to know how you feel. What about pets ? This issue should be discussed in detail before service begins. Please advise us of any animals such as cats, that may try to escape quickly if a door is opened. Please arrange to control these situations. What am I suppose to supply ? We will supply all cleaning products and equipment. We do this for productivity and training purposes. Most customers find it a relief not to have to buy or store cleaning products in their homes. What If I am unhappy with the service I receive ? You can discuss with the staff after the cleaning. The first time you feel the service is not meeting your expectations please call, we welcome your comments. Our goal is to ensure that you are happy with our service. Your comments only help us do the best job we can.

78. Frequently Asked Questions Will I have the same cleaning person each visit ? We will notify you when staff changes are made. We will also make a staff change if it is requested by our customer. Is it required or expected to leave a tip for the staff that Clean my home ? While tips are not expected, it is common for tips to be left for the staff, however NEVER feel obligated to tip. Only tip if you feel it was a job well done and you are receiving excellent service. Do you also clean windows ? A service that we offer which is sometimes overlooked is window cleaning. It is a fact that clean windows allow more natural light into the home. How long have you been cleaning homes ? We have been providing professional house cleaning services to many satisfied customers since 2000