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Chapter 1
                The Challenge of Food and
                  Beverage Operations
                       Planning and Control for Food and Beverage Operations
                                          Seventh Edition
                                       (464TXT or 464CIN)



© 2009, Educational Institute
Competencies for
                           The Challenge of Food and
                             Beverage Operations
     1. Identify the components of the travel and tourism
        industry and describe the hospitality segment of the
        industry.
     2. Discuss how a hotel is organized and describe food and
        beverage departments within hotels.
     3. Discuss the similarities and differences between
        commercial and noncommercial food service operations.


© 2009, Educational Institute
                                     (continued)
Competencies for
                           The Challenge of Food and
                             Beverage Operations
                                     (continued)
     4. Describe food service management, including the
        operating control cycle and the management tasks of
        planning, organizing, coordinating, staffing, directing,
        controlling, and evaluating.
     5. Summarize the labor shortage challenge for food and
        beverage operations and how managers are meeting it.
     6. Provide an overview of multi-unit hospitality operations.
     7. Review the role and impact of technology in today’s
        food and beverage operations.
© 2009, Educational Institute
Commercial/Noncommercial
                            Operations
                                Commercial Operations
                                   • Restaurants
                                   • Hotels
                                   • Clubs
                                Noncommercial Operations
                                   • Schools
                                   • Hospitals
                                   • Military

© 2009, Educational Institute
Differences between Hotel and
                    Freestanding Food Service
                            Operations
                   •       Location
                   •       Hours of operation
                   •       Room service
                   •       Cost allocation of employee meals
                   •       Multiple food outlets
                   •       Visibility
                   •       Range of management decision-making
© 2009, Educational Institute
Revenue and Support Centers
                                Revenue Centers
                                   • Restaurant
                                   • Banquets
                                   • Room service
                                Support Centers
                                   • Purchasing/receiving
                                   • Food production units
                                   • Stewarding
© 2009, Educational Institute
Components of Management

        Planning
           Creates goals/objectives and action plans to
           achieve them
        Organization
           Establishes flow of authority and communication
        Coordination
           Assigns work/organizes resources to achieve
           objectives


© 2009, Educational Institute
                                (continued)
Components of Management
                                (continued)

         Staffing
            Recruits/hires applicants
         Directing
            Gets work done through people
         Controlling
            Takes corrective action when actual results fall
            short of objectives
         Evaluating
            Monitors attainment of goals/objectives
© 2009, Educational Institute

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464.7 tm01 (1)

  • 1. Chapter 1 The Challenge of Food and Beverage Operations Planning and Control for Food and Beverage Operations Seventh Edition (464TXT or 464CIN) © 2009, Educational Institute
  • 2. Competencies for The Challenge of Food and Beverage Operations 1. Identify the components of the travel and tourism industry and describe the hospitality segment of the industry. 2. Discuss how a hotel is organized and describe food and beverage departments within hotels. 3. Discuss the similarities and differences between commercial and noncommercial food service operations. © 2009, Educational Institute (continued)
  • 3. Competencies for The Challenge of Food and Beverage Operations (continued) 4. Describe food service management, including the operating control cycle and the management tasks of planning, organizing, coordinating, staffing, directing, controlling, and evaluating. 5. Summarize the labor shortage challenge for food and beverage operations and how managers are meeting it. 6. Provide an overview of multi-unit hospitality operations. 7. Review the role and impact of technology in today’s food and beverage operations. © 2009, Educational Institute
  • 4. Commercial/Noncommercial Operations Commercial Operations • Restaurants • Hotels • Clubs Noncommercial Operations • Schools • Hospitals • Military © 2009, Educational Institute
  • 5. Differences between Hotel and Freestanding Food Service Operations • Location • Hours of operation • Room service • Cost allocation of employee meals • Multiple food outlets • Visibility • Range of management decision-making © 2009, Educational Institute
  • 6. Revenue and Support Centers Revenue Centers • Restaurant • Banquets • Room service Support Centers • Purchasing/receiving • Food production units • Stewarding © 2009, Educational Institute
  • 7. Components of Management Planning Creates goals/objectives and action plans to achieve them Organization Establishes flow of authority and communication Coordination Assigns work/organizes resources to achieve objectives © 2009, Educational Institute (continued)
  • 8. Components of Management (continued) Staffing Recruits/hires applicants Directing Gets work done through people Controlling Takes corrective action when actual results fall short of objectives Evaluating Monitors attainment of goals/objectives © 2009, Educational Institute