Laxma Reddy

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Blueocean Market Intelligence, as Research Analyst (Telecom) LeadCap Ventures, Bangalore as Consultant (Jan to Apr 2011) Aegis Consulting and Research, Mumbai as Associate Business Analyst (Sep to Dec 2010) (Mobile Phone Service Providers’ Customer Satisfaction Survey) Conducted a customer satisfaction survey with sample size of 5000 Indian mobile phone users. Prepared a detailed report for individual operator and found the impact of churn due to customer satisfaction in the backdrop of Mobile Number Portability (MNP) implementation. Developed a model through which we can predict the churn in high value customers for v

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