1. How are the systems that comprise the
e*Logistics program baked in an
institutionalised practice?
Part Time Group 2 - MBA Solvay Programme - 2011/2013
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2. Business focus
• Project team composed of:
– Business experts in the different areas of the supply chain
• Sales
• Field
• Order Management
– IT experts
• Sharing of best practices
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3. In house dev’t
• Better quality control
• Customized
• Adaptation to process
• IT follow the product flow and not otherwise
Product/service flow
Data flow
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4. From push to pull
• Use of reminders
• Important steps of the value chain are built in
e*Logistics
• Forces users to use it and makes it independent
from users
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5. Interfacing
• Use of middleware broker to make e*Logistics
ERP agnostic
• Allows easy and staged deployment
• Reduces change resistance phenomenon
Various ERPs Middelware
and systems
e*Logistics
Broker
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6. Virtually
everyone
would
come
in
contact
with
the
e*Logis7cs
program
Global effect
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7. Finance &
Sales Order Fulfillment
Management
• Order booking • CLCs connected to sub • Visibility across entire
• Ability to update (re- suppliers business
engineer) orders • All orders visible across • Ability to view progress
• Auto communication to supply chain and actual costs
supervisors • Communication across • Faster billing
all stakeholders
e*Logistics
Project Proposal Field Installation Service
• Review by both sales • Consistent process flow • Centralized documents
and field supervisors • Field supervisors ‘pull’ • Customer data in CRM
• Integrated customer the components on • Better coordination of
data from CRM demand after-sales service
• Automated process • Sell more options
centralizes information • Improve communication
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8. Conclusion
SIP
Individual
processes
e*Logistics
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