1. Lakeesha S. Brown
1370 East Stoneybrook Drive
678-643-4567
Lakeeshabrown810@yahoo.com
PROFESSIONALSUMMARY
I am seeking a challenging and rewarding position, in the customer service field that fosters creativity, versatility and growth.
WORK EXPERIENCE
2016-Present Children’s Therapy Works Roswell, GA
Front Office Administrator/ Scheduler
Patient check in
Schedule appointments
Collect Payments
File charts
Input information
Fax/Scan/Copy
Update accounts
Master Scheduler
2014-2015 Teletech/Weight Watchers Marietta,GA
Chat/Voice Agent
Billing
Sales
Troubleshooting
General questions
Update accounts
Email information
2011-2014 ATT Small business Care Jonesboro, GA
Customer Service Specialist
Inbound/outbound call
Troubleshooting
Payment arrangement
Account setup
Promotions
2002-2010 Atlanta Digestive Center, LLC. Decatur, GA
Front Office Administrator/ Scheduler
Insurance Verification
Prepared pre certifications
Reviewed and corrected all referral information
Scheduled appointments and procedures
Medical records management
Prepared Patient Medical Charts
Handled/Dictation of Patient and Doctor Correspondence Check patients in and out
2001-2002 Thomas Eye Group Atlanta, GA
Patient Services
Scheduled daily appointments and sick visits in call center environment
Medical records management
Telephone communications with provider insurance companies
Contacted patient’s primary care physicians and insurance companies for referrals and pre-certifications.
2000-2001 Dr. Michael Zimmerman MD Roswell, GA
Front Office Administrator (TemporaryPosition)
Greeted and interacted with patients on a professional level
Scheduled daily appointments
Processed insurance co-pays and patient payments
Scanned patient information, medical release forms, NOPP, and daily sign in
Sheets into database
Bi-weekly transferred patient medical records from database onto backup compact disk

2. 1998-2000 Northside Pediatrics Woodstock, GA
Surgery Scheduler
Prepared surgery consent forms
Scheduled surgery for in/outpatient procedures, with patients and hospitals
Prepared charts for next day surgeries
Counseled patients at pre-op visit
Scheduled post op visit
EDUCATION
2005-2006 Pace University White Plains, NY
Certification in personal computer application for the workplace professional
SOFTWARE SKILLS
Microsoft Office* Lotus 1-2-3* Base med* Compu link* Centricity* Mysis* Internet Explorer* Raintree* Google* Skype