16. Interaction modes
Reactive
• Answers to
immediate questions
• Immediate
transactions
Predictive
• Predict users
requirements
• ”It rains in your
destination”
Proactive
• Monitor external
sources for proactive
advise
• ”You have received a
new web shop order
for 5 pcs of ABC. The
shelf is A3.”
17. Chatbot personality
Laura the Bot
Hello, how are you?
What would you like to
know?
Document Search
Please enter your query
Tell me about food safety
Food safety, please
Food information
Food Safety Certification
Food safety +pdf
Food AND safety
18. Simplification challenge
Mitä junaa ehdotan?
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Lähtöajalla
Edullisin
Nopeinta
Tyhjintä
Ei
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