As promised in November, we are back with the latest refreshing issue of ITIL Connect - ITIL Newsletter with the current topics surrounding the ITIL, IT Service Management (ITSM) and Business Service Management (BSM). This month's issue focuses on: * The Vyom Labs IT Service Management Conference and Solutions’ Showcase * How can YOU Implement ITIL in Your Organization * Insights from Vyom Labs IT Service Management Conference @ Pune Don't hesitate to send us your valuable feedback to info@vyomlabs.com