2. The Knowledge Stations Program
The vision
The Program aims to…
• be the mean for giving all Jordanians, regardless
of age, gender, economic status or geographical
location, equal access to the digital information
highway, and equal opportunity to take
advantage of that access to improve their lives.
• Offer IT and community training programs to
raise personal and professional opportunities.
3. The Knowledge Stations Program
Overview 2001-2011
The Program was …
• launched in 2001 by a Royal initiative with 18 KSs &
expanded gradually.
• Executed by NITC. (previously NIC 1993-2003).
• Steered and supervised by a Royal Committee chaired by
Minister of ICT (re-formed 2006) .
• co-funded by UNDP and KAFD 2001 – 2003 .
• Funded by KAFD 2003 - 2009.
• Funded by MoICT 2009 – Present time.
• Structured in a PMU handling core and support functions.
• Gave 1.2 ML services and trained 150K citizens
4. The Knowledge Stations Program
Transformation Project: April 2011 – March 2012
• Transform the Knowledge Stations from an IT project to a community
development program.
• Make recommendations for governance and leadership of the Knowledge
Stations.
• Renovate all aspects of KS internal and external structure, operations and
relationships.
• Place the Knowledge Stations on a sustainable basis for the future.
• Create a more entrepreneurial approach, with more partnerships and
initiatives.
• Introduce a continuous programs development model.
• Introduce a Management performance policy.
• Bring forward a multi-year strategic plan, supported by a new business
model.
5. The Knowledge Stations Program 2011
The Program now has…
• 187 KSs equipped with computer labs and hosted by a
non-for-profit entity under MoUs with NITC.
• At least one IT instructor contracted by NITC in every
KS.
• 17 clusters covering the kingdom, each consisting 8-
13 KSs. Managed & supervised by 17 Field
Coordinators.
• A Program Management Department under NITC OS.
• Admin, financial, & Technical Support by NITC.
13. Annual Budget 1.2 ML*
expenditure expenditure expenditure
2009 2010 2011≈
1,289,475 1,439,232 1,500,000
Since 2009 KSs number grew 25% . 15% in 2009 .
In 2009 new salary scale was applied with a total raise 17%
A stable budget of 1.5ml can cover basic expenditure; HR cost 1.3ml covering 202 employees,
Internet 50k, minimum operational 150k (rent & utilities, transportation, maintenance , stationary )
A sustainability Model is required for the future Development of the Program Delivery
16. Revival of the Knowledge Stations Program
CIDA Support -DDD Deployment for Democratic Development Expert Resource
(April 2011 – March 2012)
Project Deliverables
• Organize Current Setup & Operations; Groundwork
1
•Strategic Plan w KPIs
2
•Business Model & Financial Plan w KPIs
3
•Staff Performance Management System w KPIs
4
17. Revival of the Knowledge Stations Program
CIDA Support -DDD Deployment for Democratic Development Expert Resource
Project Task Guide
Level 1 core functions; •Provide the means for creating & acquiring Knowledge.
• Lead & partner in pro-poor, gender-sensitive, &human-rights based projects & programs.
Program Goals
• Creat & sustain Programs identity
• Design/ execute training , capacity building & development programs for underprivilaged
communities.
Level 2 core functions; • Promote & provide access to information & e –services.
• Promote & provide awareness of ICT tools employment for personal & community
Outputs -Objectives
development.
• Promote & generate Arabic content.
• Prepare for Level 2 functions: (1) Strategic & Financial Plans (2) Performance
Management System (3) Stabilize current setup & operations; Groundwork
Level 3 core functions;
•Organize financial & admin. relationships w hosting entities; capable MoUs.
Platform & tools •Management & Field Teams Roles & capacity building.
April 2011– March 2012 •Human & financial resources proper management & integrate Support to NITC
•Documentation, processes mapping , Data collection & analysis.
• Support core functions & redundant operations; Administrative, Technical, HR & financial.
Support functions;
• Audit & documentation.
Integrated into NITC • Legal / government regulation adherence
18. Groundwork: Organization
• Reassign staff to program core functions in working teams setup -Done
Program • Management team; key staff to utilize existing experiences & back crucial decisions -Done
Management • Confirm Coordinators, expand & define role & tasks , and regroup field clusters-Done
Department • Issue Operations Guide with full Processes and work path mapping –Done
• Integrate Support Functions /staff into NITC Support Departments & divisions. On going
Regulate Official
Status •Employ governing body regulations. Done
• Organize financial issues with hosting agencies. Pending new MoU
Financial • Budget shortage and KSs revenue spending authorization approvals. Pending (MoICT)
• Audit: first stage under process – 2nd stage January
• Define trainer role & tasks. Done
HR • Solve “Interns”/“temp” trainers situation and adhere to gov. hiring policy . Done
• Create new Salary scale to close gaps and limit raises. *
• Needs mapping . Done
E-system • KSs Database. done
• Employ solutions to improve competence & productivity . under process -40% complete
KSs Technical • Donors & HA contribution. on-going; secured 15 KSs . 25KSs expected in Jan-March.
development • NITC - No Budget available
19. Groundwork: Development
• Unify / prepare offered courses content/ curricula - Done
knowledge team
• Minimum training on courses offered currently - plan in place to launched Dec.
& Programs
Development • Capacity building: delivery, tech. & community programs design, Identifying /attracting
beneficiaries & knowledge sharing skills. Qualification survey Done. Budget restriction
• Adjust working hours – Proposal ready
Availability of • Introduce part-time non-employee system for afternoons- Proposal under process
Service • Devise course fees system suitable for targeted communities. Done
• Devise Exemption system for deserving groups . Done
• Widen the platform of the program and strengthen the pillars (organization) to absorb
Stakeholders heavy national partnerships – ongoing ; launching 3 projects (IC3-Internet smart user-Chance
/Partnerships 4 children) April 2012
• Conference with stallholders & potential partners
• User Survey. Under process, launch Jan.
Public
• Local publicity campaigns. - June
Interaction &
Promotion • A proposal for “marketing strategy and tactical communication plan” was submitted
upon recommendation from KAFD with possibility of funding.
Financial • Reach understanding with hosting agencies to (adopt a business model / share
Sustainability * burden from revenue for development) – Pending new MoU and RC decision
•Goals: Access to Information , capacity building , Knowledge Building
Restore priorities
•Values: communities & citizens vs. instructors & hosting agencies
20. New OS
Management Team
Director
Development Team leader
Field Ops Team leader
Ops Team leader
Development Team Field Operations Team Central Operations Team *
Head + 3 Head + 3 Head + 6
Field Coordinators
17 Clusters
Trainers
170 Knowledge Stations
