1. HCA 459 Entire Course (Ash)
FOR MORE CLASSES VISIT
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Organizational Survival Strategies. This discussion has two options.
Please choose either Option A or Option B to respond to. Be sure to
indicate within your post which option you chose.
Option A: Hospitals frequently seek ways to ensure survival.
Sometimes an adversarial climate cannot be avoided when the
action that is being considered is controversial. For example, a
hospital may seek to expand its market reach by opening an
inpatient drug treatment facility in a small suburban township. The
county where the township sits has seen a steady rise in heroin
addiction, as well as an increase in hepatitis cases. As a manager,
identify the three possible categories of clients within this new
clientele network. Give at least one example of a client for each
category and explain the reason for your decision.
Option B: In this increasingly difficult economic environment, many
organizations have been forced to take drastic operational and
systematic measures to stay afloat and maintain their position within
the community. If you were a health care manager leading an
organization in which its financial, political, and/or social position
was threatened, what survival strategies would you employ? Please
choose at least three strategies from your textbook to discuss and
thoroughly explain the rationale for your choices.

2. The Challenge of Change. Change is usually positive, but it can also
be difficult to embrace at times. Employees can be resistant to
change, while managers may feel that it is necessary for
organizational stability. Discuss the challenge of change as it relates
to health care organizations. What is the overall impact of change on
the organization, its employees, and its constituents, and what role
does the manager play as an agent of change? In addition to
responding to these questions, review the examples of successful
change in your textbook and choose two examples to discuss in
greater detail. What did you learn from these examples? In each
case, how did the individuals overcome the barriers to change, and
what were the resulting benefits?
The Health Care Scene: Contemporary Trends. As health care
leaders, it is important to understand that health care is quite a
dynamic field. Its constant changes are a result of continuing trends
in regulation, policy, patient and provider advocacy efforts, as well as
increasingly sophisticated technology and industry benchmarking
guidelines. Review the possible topics for your Senior Project located
in the Senior Project prompt in Week Five, and decide what topic
your training program will address. If you choose not to select a topic
from the approved topic list, you must have your original topic
approved by your instructor prior to submitting this assignment.
For this assignment, assess the contemporary trends in health care
and be sure to include all of the following:
1. Changes in client characteristics
2. Regulation of the health care industry
3. Reimbursement patterns and mandates
4. Restructuring of health care organizations

3. 5. Impact of technology
6. Ongoing social and ethical factors
Address the information above as it pertains to your selected topic,
in an 8 to 10 slide PowerPoint presentation. Additionally, your
presentation should cover the following concerns: Overall, why
should health care managers be aware of these changes and trends?
How will each of these trends impact the specific topic that you will
address?
The information in this presentation will later be used as part of your
Senior Project to set the context for the audience you select for your
training program. Your presentation must include detailed speaker’s
notes for each slide as well as a minimum of one to two scholarly
sources from the Ashford University Library and one to two current,
scholarly web sources. Examples of scholarly web sources are
available in this week’s recommended websites. These sources will
also count toward the required sources for your Senior Project. Your
presentation must be engaging and relevant to your audience. Lines
of text on a slide will not be sufficient for this assignment. It should
contain images, graphics, and/or multimedia that communicate your
training program clearly to your audience. For tips on creating an
excellent presentation, read this overview.
Policy and Planning Constraints. Locate an example of a policy or
guideline from an external source to a healthcare organization.
Explain how this policy or guideline may be a constraint to a
healthcare organization’s planning, or how it may shape the
healthcare organization’s philosophy. For example, given that the
American Academy of Pediatrics offers guidelines on child
vaccinations, these guidelines might impact the ability of the
healthcare organization to deliver services to newbornsand infants.

4. Using a similar example, as well as the characteristics of effective
plans as your framework, discuss how proper planning can help
organizations in their future decision making.
The Control Process. The control process involves three phases that
are cyclic: establishing standards, measuring performance, and
correcting deviations. Examine the manner in which health care
leaders progress through each phase of the control process to
manage organizations. What is the management function of
controlling as related to performance improvement? What tools are
used to measure and monitor performance? Please describe at least
two functions and two tools in your response.
Senior Project Summary. Write a short summary paper on the
selected topic from Week One, which outlines your Senior Project. In
your paper include the topic, your thesis statement, your research
methodology, your decision-making process for choosing your
resources, and at least three resources you will be using. The Senior
Project Summary should be two- to three- pages (excluding title and
reference pages) in APA format as outlined in the Ashford Writing
Center. Your summary must contain the following:
I. Title Page
a. Anticipated title (this may change for the completed project)
b. Your name
c. Course name and number
d. Instructor’s name
e. Date submitted
II. Introduction: Provide an overview of your selected topic and
include your thesis statement. Identify the organization that you

5. have chosen to address. Include why the issue of your selected topic
is important to the healthcare administrators in your organization
and to the healthcare industry in general. This should be about one-
third of a page.
III. Scope of the Senior Project: This section should summarize the
content that will be addressed in the Senior Project.
IV. Discussion: This section should be a brief but constructive and
analytical overview of what was found in the scholarly and
professional literature. In developing this section, it is important to
demonstrate your understanding of the topic and the interventions.
V. Conclusion: Provide a summary of the main points and direction of
your project.
VI. Reference Page
Strategic Planning and Budgeting. Imagine you are considering the
possibility of operating a small business or practice related to health
care, either as a provider of some sort of care or as a service
intended to support various provider organizations in their care-
delivery activities.
1. Describe the kind of entity you plan to establish by stating the
service or services you propose to deliver and the kinds of clients or
customers you would be serving.
2. Write a few sentences offering compelling reasons for your
proposed venture, explaining why you believe it is needed and by
whom it is needed. Also discuss any competition you foresee.
3. Develop an estimate of how much money you will require to
establish your business, and state how you would finance your
venture. Also discuss your plans for maintaining your budget.

6. 4. Create a mission or vision statement for your organization.
Committees and Teams. Select either Option A or Option B to
respond to and indicate within your post which option you chose.
Option A: Identify what you believe are the top three challenges in
setting up a hospital-based committee from a managerial
perspective. In a 250- to 300- word post, discuss your rationale and
address the following questions:
1. Why are committees advantageous for health care organizations?
2. What are some of the steps that you, as a manager, could take to
overcome these challenges?
3. How would you address conflict and/or divisiveness within the
committee or team?
Option B: Committees have been determined as a necessary
component to health care organizations. As a manager, you have
been tasked to set up a committee with one of the hospital
departments. In doing so, consider the following questions:
1. How much influence should the committee have in the overall
management structure?
2. How would you maintain authority without adopting an autocratic
leadership style?
3. How would you set up an employee team without violating union
and labors laws?
Senior Project Progress Report. Complete a one- to two-page report
on the progress you have made to date on your Senior Project. Your
report and any citations used must be in APA style as outlined in the

7. Ashford Writing Center. Your progress report should cover the
following:
1. Topic: Identify the topic that you have selected for your project
and provide a brief explanation for why you have chosen this topic to
address.
2. Organization: Provide a brief overview of the health care
organization that you have selected for your project including a
summary of the challenges and/or opportunities the organization is
currently facing. How will your training be aligned to help the
organizational leaders manage this challenge/opportunity?
3. Methods: What methods will you use to gather information on
your client organization and the problem it is facing? You are
welcome to use as many research methods as possible to obtain
information for and about your organization and its managers (e.g.,
web-based resources, electronic articles, or personal interviews). The
more informed you are, the better prepared you will be to complete
your project.
4. Training: Identify the audience for your training program and
provide a brief outline of the topics it will address. In your outline,
include a minimum of three to five learning outcomes that are
targeted for your identified audience. Specifically, what do you want
your audience to know and/or be able to do after they have
completed the training? How does this training program align with
the overall challenges and/or opportunities that the organization is
facing? Overall, how will the training program benefit the
organization?

8. Case Study: Authority and Leadership. Review the details of the case
“Authority and Leadership: Rising From the Ranks” from your course
text, and respond to the following questions:
1. Identify the potential advantages Julie might enjoy in becoming
manager of a group of which she has long been a member, and
contrast these with the possible disadvantages that might present
themselves because she has long been a member of this group.
2. Describe how Julie will have to proceed in establishing herself as
the legitimate possessor or supervisory authority on the unit, and
describe the sources and forms of Julie’s authority.
Motivation and Conflict Resolution. Select either Option A or Option
B and indicate in your post which option you have selected.
In any organization, regardless of the industry, some level of conflict
and/or office bickering is inevitable and may have a damaging impact
on productivity and motivation or morale. However, it is the
responsibility of the manager to ensure that conflict is avoided
whenever possible and, when it does occur, that it is handled in an
appropriate and respectful manner. With this in mind, listen to the
podcast, Stop the Medical Office Bickering and respond to your
selected option.
Option A: Case Study: A Matter of Motivation: The Delayed
Promotion
Review the details of the case above from your course text, and
respond to the following questions:
1. Thoroughly analyze the likely state of your ability to motivate
yourself in your new position. In the process, comment to whatever

9. extent you feel necessary on your level of confidence in the relative
stability of your position and how this might affect your
performance.
2. Describe the most likely motivational state of your HIM staff at the
time you assumed the director’s position, and explain in detail why
this state probably exists.
3. Based on the podcast, what are some proactive strategies that
management could have used to reduce the potential for conflict in
this situation?
Option B: Case Study: Charting a Course for Conflict Resolution: “It’s
a Policy”
Review the details of the case above from your course text, and
respond to the following questions:
1. Develop the argument you would be advocating if you were in
George Mann’s position. In a similar fashion, thoroughly develop the
argument you would advance if you were in Sally Carter’s position.
2. Assuming the position of CEO, Jane Arnold, render a decision.
Document your decision in whatever detail may be necessary, and
include a complete explanation for your decision.
3. Based on the foregoing, outline whatever steps (e.g., policy
changes, guidelines, payroll requirements, or something else) you
believe should be considered to minimize the chances of similar
conflict in the future.
Communication Challenges. Select either Option A or Option B and
indicate in your post which option you have selected.
Option A: Compared to a non-healthcare organization, a manager
must have a special skill set for communicating with health

10. professionals and non professionals within a health care
organization. What do you believe are those particular skill sets?
What are the ethical, financial, and legal implications for
communication within a health care organization? What are the
some of the primary barriers to communication between a manager
and his/her staff?
Option B: Case Study: Your Word Against His
Review the details of the case “Your Word Against His” in your
course text. Describe in detail any options you could pursue to set
the matter straight for all parties who received the wrong
information, while incurring the minimum possible public disfavor by
the vice president. In addition, describe what you think went wrong
this in case. Where was the communication breakdown, and how
could it have been avoided?
The Health Professional as Manager. Select either Option A or Option
B and indicate in your post which option you have selected.
Option A: Imagine your colleague and friend, Jane Smith, has
recently been promoted to department manager for your facility.
You have worked side-by-side with Jane for the past ten years and
can speak to her excellent skills as a health professional. However,
Jane has no prior management experience and many of your co-
workers are fearful that she does not possess the necessary
leadership skills to effectively lead the team. You feel conflicted
because you agree with your colleagues but you also have faith that
Jane will do her best. Considering Jane’s situation, describe the dual
role of the health professional as manager. What challenges do
managers face when they make the leap from health care
professional to manager? What are some of the common complaints
to indicate the presence of ill-fitting management?

11. Option B: Given the effort and creativity that you have put into your
Senior Project for this course, use this discussion board as a forum to
share your topic with your classmates. Provide a comprehensive
description of the topic you chose, discuss your reason(s) for
choosing the topic, and present some of the key information that
you learned throughout the research process. For example, what did
you learn about the role of management in influencing health care
decisions? How do you think the future of healthcare will be
impacted by your topic? Are there any current events and/or media
stories that relate to your topic?
Focus of the Senior Project
To start, select one of the following approved topics for your Senior
Project. You may also have a topic of your choice approved by the
instructor in Week One. Many of the approved topics have specific
subtopics outlined and, while these topics are not all-inclusive, they
do provide insight into specific areas to consider.
Approved Topics:
1. Examine how participative leadership functions in today’s modern
health care organization and compare it to other types of leadership
styles. Evaluate how each type of leadership style may impact
organizational culture, employee performance, and how it may help
or hinder the legitimacy of authority.
2. As an administrator, address the challenges of employee
recruitment and retention of health care professionals. Additional
subtopics may include trends in the nursing workforce, shortage of
primary care physicians, staff turnover, retention, and staffing
patterns.

12. 3. Analyze the dual role of a manager and healthcare professional.
Examine challenges that the health professional compared to those
of a non-health professional, may face in terms of leadership style,
and the impact these challenges have on organizational culture. The
benefits of a health professional manager as an organizational
resource may also be included. Explore the career trends of health
professionals in organizational leadership positions, such as the types
of health professional training that leaders tend to have in common,
and the typical demographic background of health professional
managers.
4. The health care industry must anticipate and monitor trends that
could possibly affect its overall survival. Analyze how regulation of
the healthcare industry impacts a health care organization. Explore
some of the possible survival organizational strategies such as, but
not limited to, mergers, and affiliations, achieving accreditation
status, professional licensure.
5. Analyze the impact of technology on how health care services are
delivered. The impact of technology on employee performance,
organizational structure, and management planning may also be
considered.
6. Analyze the impact of any recent social and/or ethical trends on
the health care industry. Discuss at least two issues.
After identifying your topic, choose a health care organization in your
area. This organization may be small or large and may provide single
inpatient health service or multiple outpatient services; it is your
choice. Consider your topic in light of the leadership of this

13. organization and research the challenges and successes it has faced
in managing operational effectiveness. You are welcome to use as
many research methods as possible to obtain information for your
organization and its managers (e.g., web-based resources, electronic
articles, or personal interviews). The more informed you are, the
better prepared you will be to complete your project.
Finally, develop a management training program that includes
relevant guidelines and information to combat the issues identified
in the selected topic, as well as recommendations for managers to
more effectively lead health care organizations. Your training
program should be in the form of a 20 to 25 slide PowerPoint
presentation (excluding title and reference slides) that includes
comprehensive speaker’s notes for each slide. Utilize at least three
to five scholarly sources from the Ashford University Library and two
to three current, scholarly web sources. All sources must be cited
according to APA guidelines as outlined in the Ashford Writing
Center. Your presentation must be engaging and relevant to your
audience. Lines of text on a slide will not be sufficient for this project.
It should contain images, graphics, and/or multimedia that
communicate your training clearly to your audience. For tips on
creating an excellent presentation, read this overview.
==============================================
HCA 459 Week 1 DQ 1 Organizational Survival Strategies
(Ash)
FOR MORE CLASSES VISIT
www.hca459homework.com

14. HCA 459 Week 1 DQ 1 Organizational Survival Strategies
History - General History
Organizational Survival Strategies. This discussion has two options.
Please choose either Option A or Option B to respond to. Be sure to
indicate within your post which option you chose.
Option A: Hospitals frequently seek ways to ensure survival.
Sometimes an adversarial climate cannot be avoided when the
action that is being considered is controversial. For example, a
hospital may seek to expand its market reach by opening an
inpatient drug treatment facility in a small suburban township. The
county where the township sits has seen a steady rise in heroin
addiction, as well as an increase in hepatitis cases. As a manager,
identify the three possible categories of clients within this new
clientele network. Give at least one example of a client for each
category and explain the reason for your decision.
Option B: In this increasingly difficult economic environment, many
organizations have been forced to take drastic operational and
systematic measures to stay afloat and maintain their position within
the community. If you were a health care manager leading an
organization in which its financial, political, and/or social position
was threatened, what survival strategies would you employ? Please
choose at least three strategies from your textbook to discuss and
thoroughly explain the rationale for your choices.
==============================================
HCA 459 Week 1 DQ 2 The Challenge of Change (Ash)
FOR MORE CLASSES VISIT

15. www.hca459homework.com
HCA 459 Week 1 DQ 2 The Challenge of Change
History - General History
The Challenge of Change. Change is usually positive, but it can also
be difficult to embrace at times. Employees can be resistant to
change, while managers may feel that it is necessary for
organizational stability. Discuss the challenge of change as it relates
to health care organizations. What is the overall impact of change on
the organization, its employees, and its constituents, and what role
does the manager play as an agent of change? In addition to
responding to these questions, review the examples of successful
change in your textbook and choose two examples to discuss in
greater detail. What did you learn from these examples? In each
case, how did the individuals overcome the barriers to change, and
what were the resulting benefits?
==============================================
HCA 459 Week 1 The Health Care Scene Contemporary
Trends (Ash)
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HCA 459 Week 1 The Health Care Scene Contemporary Trends

16. History - General History
The Health Care Scene: Contemporary Trends. As health care
leaders, it is important to understand that health care is quite a
dynamic field. Its constant changes are a result of continuing trends
in regulation, policy, patient and provider advocacy efforts, as well as
increasingly sophisticated technology and industry benchmarking
guidelines. Review the possible topics for your Senior Project located
in the Senior Project prompt in Week Five, and decide what topic
your training program will address. If you choose not to select a topic
from the approved topic list, you must have your original topic
approved by your instructor prior to submitting this assignment.
For this assignment, assess the contemporary trends in health care
and be sure to include all of the following:
1. Changes in client characteristics
2. Regulation of the health care industry
3. Reimbursement patterns and mandates
4. Restructuring of health care organizations
5. Impact of technology
6. Ongoing social and ethical factors
Address the information above as it pertains to your selected topic,
in an 8 to 10 slide PowerPoint presentation. Additionally, your
presentation should cover the following concerns: Overall, why
should health care managers be aware of these changes and trends?
How will each of these trends impact the specific topic that you will
address?

17. The information in this presentation will later be used as part of your
Senior Project to set the context for the audience you select for your
training program. Your presentation must include detailed speaker’s
notes for each slide as well as a minimum of one to two scholarly
sources from the Ashford University Library and one to two current,
scholarly web sources. Examples of scholarly web sources are
available in this week’s recommended websites. These sources will
also count toward the required sources for your Senior Project. Your
presentation must be engaging and relevant to your audience. Lines
of text on a slide will not be sufficient for this assignment. It should
contain images, graphics, and/or multimedia that communicate your
training program clearly to your audience. For tips on creating an
excellent presentation, read this overview.
==============================================
HCA 459 Week 2 DQ 1 Policy and Planning Constraints
(Ash)
FOR MORE CLASSES VISIT
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HCA 459 Week 2 DQ 1 Policy and Planning Constraints
History - General History
Policy and Planning Constraints. Locate an example of a policy or
guideline from an external source to a healthcare organization.
Explain how this policy or guideline may be a constraint to a
healthcare organization’s planning, or how it may shape the

18. healthcare organization’s philosophy. For example, given that the
American Academy of Pediatrics offers guidelines on child
vaccinations, these guidelines might impact the ability of the
healthcare organization to deliver services to newborns and infants.
Using a similar example, as well as the characteristics of effective
plans as your framework, discuss how proper planning can help
organizations in their future decision making.
==============================================
HCA 459 Week 2 DQ 2 The Control Process (Ash)
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HCA 459 Week 2 DQ 2 The Control Process
History - General History
The Control Process. The control process involves three phases that
are cyclic: establishing standards, measuring performance, and
correcting deviations. Examine the manner in which health care
leaders progress through each phase of the control process to
manage organizations. What is the management function of
controlling as related to performance improvement? What tools are
used to measure and monitor performance? Please describe at least
two functions and two tools in your response.
==============================================
HCA 459 Week 2 Senior Project Summary (Ash)

19. FOR MORE CLASSES VISIT
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HCA 459 Week 2 Senior Project Summary
History - General History
Senior Project Summary. Write a short summary paper on the
selected topic from Week One, which outlines your Senior Project. In
your paper include the topic, your thesis statement, your research
methodology, your decision-making process for choosing your
resources, and at least three resources you will be using. The Senior
Project Summary should be two- to three- pages (excluding title and
reference pages) in APA format as outlined in the Ashford Writing
Center. Your summary must contain the following:
I. Title Page
a. Anticipated title (this may change for the completed project)
b. Your name
c. Course name and number
d. Instructor’s name
e. Date submitted
II. Introduction: Provide an overview of your selected topic and
include your thesis statement. Identify the organization that you
have chosen to address. Include why the issue of your selected topic
is important to the healthcare administrators in your organization

20. and to the healthcare industry in general. This should be about one-
third of a page.
III. Scope of the Senior Project: This section should summarize the
content that will be addressed in the Senior Project.
IV. Discussion: This section should be a brief but constructive and
analytical overview of what was found in the scholarly and
professional literature. In developing this section, it is important to
demonstrate your understanding of the topic and the interventions.
V. Conclusion: Provide a summary of the main points and direction of
your project.
VI. Reference Page
==============================================
HCA 459 Week 3 DQ 1 Strategic Planning and Budgeting
(Ash)
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HCA 459 Week 3 DQ 1 Strategic Planning and Budgeting
History - General History
Strategic Planning and Budgeting. Imagine you are considering the
possibility of operating a small business or practice related to health
care, either as a provider of some sort of care or as a service

21. intended to support various provider organizations in their care-
delivery activities.
1. Describe the kind of entity you plan to establish by stating the
service or services you propose to deliver and the kinds of clients or
customers you would be serving.
2. Write a few sentences offering compelling reasons for your
proposed venture, explaining why you believe it is needed and by
whom it is needed. Also discuss any competition you foresee.
3. Develop an estimate of how much money you will require to
establish your business, and state how you would finance your
venture. Also discuss your plans for maintaining your budget.
4. Create a mission or vision statement for your organization.
==============================================
HCA 459 Week 3 DQ 2 Committees and Teams (Ash)
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HCA 459 Week 3 DQ 2 Committees and Teams
History - General History
Committees and Teams. Select either Option A or Option B to
respond to and indicate within your post which option you chose.
Option A: Identify what you believe are the top three challenges in
setting up a hospital-based committee from a managerial

22. perspective. In a 250- to 300- word post, discuss your rationale and
address the following questions:
1. Why are committees advantageous for health care organizations?
2. What are some of the steps that you, as a manager, could take to
overcome these challenges?
3. How would you address conflict and/or divisiveness within the
committee or team?
Option B: Committees have been determined as a necessary
component to health care organizations. As a manager, you have
been tasked to set up a committee with one of the hospital
departments. In doing so, consider the following questions:
1. How much influence should the committee have in the overall
management structure?
2. How would you maintain authority without adopting an autocratic
leadership style?
3. How would you set up an employee team without violating union
and labors laws?
==============================================
HCA 459 Week 3 Senior Project Progress Report (Ash)
FOR MORE CLASSES VISIT
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HCA 459 Week 3 Senior Project Progress Report

23. History - General History
Senior Project Progress Report. Complete a one- to two-page report
on the progress you have made to date on your Senior Project. Your
report and any citations used must be in APA style as outlined in the
Ashford Writing Center. Your progress report should cover the
following:
1. Topic: Identify the topic that you have selected for your project
and provide a brief explanation for why you have chosen this topic to
address.
2. Organization: Provide a brief overview of the health care
organization that you have selected for your project including a
summary of the challenges and/or opportunities the organization is
currently facing. How will your training be aligned to help the
organizational leaders manage this challenge/opportunity?
3. Methods: What methods will you use to gather information on
your client organization and the problem it is facing? You are
welcome to use as many research methods as possible to obtain
information for and about your organization and its managers (e.g.,
web-based resources, electronic articles, or personal interviews). The
more informed you are, the better prepared you will be to complete
your project.
4. Training: Identify the audience for your training program and
provide a brief outline of the topics it will address. In your outline,
include a minimum of three to five learning outcomes that are
targeted for your identified audience. Specifically, what do you want
your audience to know and/or be able to do after they have
completed the training? How does this training program align with
the overall challenges and/or opportunities that the organization is

24. facing? Overall, how will the training program benefit the
organization?
==============================================
HCA 459 Week 4 DQ 1 Case Study Authority and Leadership
(Ash)
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HCA 459 Week 4 DQ 1 Case Study Authority and Leadership
Health Care - General Health Care
Case Study: Authority and Leadership. Review the details of the case
“Authority and Leadership: Rising From the Ranks” from your course
text, and respond to the following questions:
1. Identify the potential advantages Julie might enjoy in becoming
manager of a group of which she has long been a member, and
contrast these with the possible disadvantages that might present
themselves because she has long been a member of this group.
2. Describe how Julie will have to proceed in establishing herself as
the legitimate possessor or supervisory authority on the unit, and
describe the sources and forms of Julie’s authority.
==============================================
HCA 459 Week 4 DQ 2 Motivation and Conflict Resolution
(Ash)

25. FOR MORE CLASSES VISIT
www.hca459homework.com
HCA 459 Week 4 DQ 2 Motivation and Conflict Resolution
Health Care - General Health Care
Motivation and Conflict Resolution. Select either Option A or Option
B and indicate in your post which option you have selected.
In any organization, regardless of the industry, some level of conflict
and/or office bickering is inevitable and may have a damaging impact
on productivity and motivation or morale. However, it is the
responsibility of the manager to ensure that conflict is avoided
whenever possible and, when it does occur, that it is handled in an
appropriate and respectful manner. With this in mind, listen to the
podcast, Stop the Medical Office Bickering and respond to your
selected option.
Option A: Case Study: A Matter of Motivation: The Delayed
Promotion
Review the details of the case above from your course text, and
respond to the following questions:
1. Thoroughly analyze the likely state of your ability to motivate
yourself in your new position. In the process, comment to whatever
extent you feel necessary on your level of confidence in the relative
stability of your position and how this might affect your
performance.

26. 2. Describe the most likely motivational state of your HIM staff at the
time you assumed the director’s position, and explain in detail why
this state probably exists.
3. Based on the podcast, what are some proactive strategies that
management could have used to reduce the potential for conflict in
this situation?
Option B: Case Study: Charting a Course for Conflict Resolution: “It’s
a Policy”
Review the details of the case above from your course text, and
respond to the following questions:
1. Develop the argument you would be advocating if you were in
George Mann’s position. In a similar fashion, thoroughly develop the
argument you would advance if you were in Sally Carter’s position.
2. Assuming the position of CEO, Jane Arnold, render a decision.
Document your decision in whatever detail may be necessary, and
include a complete explanation for your decision.
3. Based on the foregoing, outline whatever steps (e.g., policy
changes, guidelines, payroll requirements, or something else) you
believe should be considered to minimize the chances of similar
conflict in the future.
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HCA 459 Week 5 DQ 1 Communication Challenges (Ash)
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27. HCA 459 Week 5 DQ 1 Communication Challenges
Health Care - General Health Care
Communication Challenges. Select either Option A or Option B and
indicate in your post which option you have selected.
Option A: Compared to a non-healthcare organization, a manager
must have a special skill set for communicating with health
professionals and non professionals within a health care
organization. What do you believe are those particular skill sets?
What are the ethical, financial, and legal implications for
communication within a health care organization? What are the
some of the primary barriers to communication between a manager
and his/her staff?
Option B: Case Study: Your Word Against His
Review the details of the case “Your Word Against His” in your
course text. Describe in detail any options you could pursue to set
the matter straight for all parties who received the wrong
information, while incurring the minimum possible public disfavor by
the vice president. In addition, describe what you think went wrong
this in case. Where was the communication breakdown, and how
could it have been avoided?
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HCA 459 Week 5 DQ 2 The Health Professional as Manager
(Ash)
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28. www.hca459homework.com
HCA 459 Week 5 DQ 2 The Health Professional as Manager
Health Care - General Health Care
The Health Professional as Manager. Select either Option A or Option
B and indicate in your post which option you have selected.
Option A: Imagine your colleague and friend, Jane Smith, has
recently been promoted to department manager for your facility.
You have worked side-by-side with Jane for the past ten years and
can speak to her excellent skills as a health professional. However,
Jane has no prior management experience and many of your co-
workers are fearful that she does not possess the necessary
leadership skills to effectively lead the team. You feel conflicted
because you agree with your colleagues but you also have faith that
Jane will do her best. Considering Jane’s situation, describe the dual
role of the health professional as manager. What challenges do
managers face when they make the leap from health care
professional to manager? What are some of the common complaints
to indicate the presence of ill-fitting management?
Option B: Given the effort and creativity that you have put into your
Senior Project for this course, use this discussion board as a forum to
share your topic with your classmates. Provide a comprehensive
description of the topic you chose, discuss your reason(s) for
choosing the topic, and present some of the key information that
you learned throughout the research process. For example, what did
you learn about the role of management in influencing health care
decisions? How do you think the future of healthcare will be

29. impacted by your topic? Are there any current events and/or media
stories that relate to your topic?
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HCA 459 Week 5 Final Paper / Senior Project (Ash)
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HCA 459 Week 5 Final Paper / Senior Project
Health Care - General Health Care
Focus of the Senior Project
To start, select one of the following approved topics for your Senior
Project. You may also have a topic of your choice approved by the
instructor in Week One. Many of the approved topics have specific
subtopics outlined and, while these topics are not all-inclusive, they
do provide insight into specific areas to consider.
Approved Topics:
1. Examine how participative leadership functions in today’s modern
health care organization and compare it to other types of leadership
styles. Evaluate how each type of leadership style may impact
organizational culture, employee performance, and how it may help
or hinder the legitimacy of authority.
2. As an administrator, address the challenges of employee
recruitment and retention of health care professionals. Additional
subtopics may include trends in the nursing workforce, shortage of

30. primary care physicians, staff turnover, retention, and staffing
patterns.
3. Analyze the dual role of a manager and healthcare professional.
Examine challenges that the health professional compared to those
of a non-health professional, may face in terms of leadership style,
and the impact these challenges have on organizational culture. The
benefits of a health professional manager as an organizational
resource may also be included. Explore the career trends of health
professionals in organizational leadership positions, such as the types
of health professional training that leaders tend to have in common,
and the typical demographic background of health professional
managers.
4. The health care industry must anticipate and monitor trends that
could possibly affect its overall survival. Analyze how regulation of
the healthcare industry impacts a health care organization. Explore
some of the possible survival organizational strategies such as, but
not limited to, mergers, and affiliations, achieving accreditation
status, professional licensure.
5. Analyze the impact of technology on how health care services are
delivered. The impact of technology on employee performance,
organizational structure, and management planning may also be
considered.
6. Analyze the impact of any recent social and/or ethical trends on
the health care industry. Discuss at least two issues.
After identifying your topic, choose a health care organization in your
area. This organization may be small or large and may provide single
inpatient health service or multiple outpatient services; it is your
choice. Consider your topic in light of the leadership of this

31. organization and research the challenges and successes it has faced
in managing operational effectiveness. You are welcome to use as
many research methods as possible to obtain information for your
organization and its managers (e.g., web-based resources, electronic
articles, or personal interviews). The more informed you are, the
better prepared you will be to complete your project.
Finally, develop a management training program that includes
relevant guidelines and information to combat the issues identified
in the selected topic, as well as recommendations for managers to
more effectively lead health care organizations. Your training
program should be in the form of a 20 to 25 slide PowerPoint
presentation (excluding title and reference slides) that includes
comprehensive speaker’s notes for each slide. Utilize at least three
to five scholarly sources from the Ashford University Library and two
to three current, scholarly web sources. All sources must be cited
according to APA guidelines as outlined in the Ashford Writing
Center. Your presentation must be engaging and relevant to your
audience. Lines of text on a slide will not be sufficient for this project.
It should contain images, graphics, and/or multimedia that
communicate your training clearly to your audience. For tips on
creating an excellent presentation, read this overview.
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