2. Customer Interactive Solutions
We design, build and operate contact centre solutions that enable the integrated management
Partner Relationships
and growth of valuable customer interactions across multiple communications channels.
We know that partnering is an important
Every year we facilitate over 6 billion client conversations in contact centres around the world.
strategy for delivering the broad range
Microsoft Solutions of solutions that today’s competitive
We help organisations to plan, deploy and manage secure, optimised Microsoft desktop and market requires.
server infrastructures that enable effective communication and collaboration to better achieve
business goals. Our strategic alliance partnerships
allow us to deliver solutions worldwide
8 Global Microsoft Partner of the Year awards for our innovative solutions and client- that yield high returns for our clients.
focused approach.
Our partners are industry leaders, dominant
Services
software and hardware companies, and
We apply our best practice approach to the delivery of professional and managed services, to
premier communications vendors.
significantly reduce the complexity and risk of managing IT infrastructure.
We provide clients with local language support in 17 languages around the clock, through our five This enables us to have preferred access
Global Service Centres. to the latest technologies, advanced
training opportunities and co-marketing
efforts, giving our clients the benefits of
Network Integration our quick-to-market, innovative solutions.
Full lifecycle of services across all our lines of business
Security Solutions Dimension Data is certified to the highest
levels with many of the world’s leading
IP
Data Centre and technology producers.
Customer
Storage Solutions
Security
Data Centre IP
Security
Awards & Achievements:
Converged Network
Communications
s Microsoft Gold Partner in 20
Business Partner
countries on 5 continents.
Customer Interactive
IP IP
Solutions Supplier
s Global Cisco Gold Partner in
Microsoft Solutions 29 countries.
s Tandberg’s European Systems
The Business Issues We Address Integrator of the Year (2008).
In addition to our strong technology domain expertise we work with our clients to solve
critical business issues through technology, including: s Highest level of certification with
s Driving operational efficiency of IT infrastructures - We balance the ongoing issue of our global security partners (Blue
driving down operational costs versus improving reliability, flexibility and quality of service Coat, Check Point, Cisco, Iron Port,
s Creating profitable customer relationships - We help organisations develop and McAfee, Fortinet and RSA).
improve communication channels to deliver lasting customer relationships at lower costs
s Improving employee productivity - We help organisations improve employee and partner s Vodafone’s Australian Partner of the
collaboration to deliver greater employee productivity, improved information sharing and Year (2008).
knowledge management
s Securing networks, applications and data - We help organisations reduce their risks s VMWare’s Australian Market Maker of
by offering solutions that protect, detect, and respond to external and internal incidents the Year (2008).
and threats
s Maximising the value of information assets - Our objective is to maximise the value
of information within an organisation whilst minimising the cost of creating, sharing and
storing the information
For more information, visit www.dimensiondata.com
