This data brief breaks down the services provided by UH Manoa's campusHELP team during the month of May 2017. Information includes types of users, number of requests, service category and modes of communication.

1. Types of Users - May 2017
Alumni Community Faculty
Graduate Student Parent or Guardian Prospective Student
Staff Undergraduate Student
2%2%
40%40%
2%2%
1%1%
13%13%
24%24%
5%5%
14%14%
Avenues of Inquiry for Users - May 2017
campusHELP CRSC Email Main Line (Keller)
Personal Email Phone Walk-In
2%2%
1%1%
92%92%
0%0%
4%4%
1%1%
Service Areas Requested - May 2017
Academic Services Campus Operations Non-University_2
Other Research Student Services
Workplace Issues
27%27%
7%7%
1%1%
20%20%
0%0%
43%43%
2%2%
Total Number of Ticket Requests Solved by Month
January February March April May
Month (Ticket Solved)
#SolvedTickets
0
170
340
510
680
66 1313
238238
461461
659659
Monthly Report 06/01/2017
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2. Lead Administration Breakdown - May 2017
Chancellor Intercollegiate Athletics
John A Burns School of Medicine Non-University Matters
Other UH Campus Research Corporation of the University of Hawaii
Richardson School of Law System Offices
Vice Chancellor for Academic Affairs Vice Chancellor for Administration Finance and Operations
Vice Chancellor for Research Vice Chancellor for Students
2%2%
3%3%
1%1%
2%2%
3%3%
0%0%0%0%
5%5%
35%35%
7%7%
1%1%
40%40%
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