July 2017 analytic information for workflow at the campusHELP department, UH Mānoa's Campus Resource and Service Center.

1. Types of Users - July 2017
Alumni Community Faculty
Graduate Student Parent or Guardian Prospective Student
Staff Undergraduate Student vendor
5%5%
23%23%
2%2%1%1%
15%15%
10%10%
2%2%
41%41%
0%0%
Avenues of Inquiry for Users - July 2017
campusHELP CRSC Email Personal Email
Phone Call Walk-In
0%0%
1%1%
0%0%
98%98% 1%1%
Service Areas Requested - July 2017
(empty value) Academic Services Campus Operations
Non-University_2 Other Research
Student Services Workplace Issues
0%0%
22%22%
6%6%1%1%
15%15%
1%1%
54%54%
2%2%
Total Number of Ticket Requests Solved by Month
January
February
March
April
May
June
July
Month (Ticket Solved)#SolvedTickets
0
200
400
600
800
66 1313
238238
461461
659659
560560
680680
Monthly Report 08/01/2017
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2. Lead Administration Breakdown - July 2017
(empty value) Chancellor
East West Center Intercollegiate Athletics
John A Burns School of Medicine Non-University Matters
Other UH Campus Research Corporation of the University of Hawaii
Richardson School of Law System Offices
Vice Chancellor for Academic Affairs Vice Chancellor for Administration Finance and Operations
Vice Chancellor for Research Vice Chancellor for Students
0%0%
1%1%
0%0%
2%2%
0%0%
1%1%
1%1%
0%0%
1%1%
15%15%
24%24%
6%6%
1%1%
47%47%
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