Mitel - Unique In The Industry

Mitel Networks Unique Unified Communications Technologies November 2009

Mitel – Who We Are ,[object Object],[object Object],[object Object],[object Object]

Mitel – A Unique Partner ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mitel A Global Company Over 100 offices 1,400 channel partners 400,000+ customers Click for detailed US coverage Vancouver Rio de Janeiro Hong Kong Sydney Dubai Milano South Africa Saudi Arabia Singapore London Paris Wales Madrid Utrecht Mexico City San Juan Phoenix Costa Mesa Chicago Atlanta New York Ottawa Toronto Dusseldorf

Mitel Service Locations Mitel – US Nation-wide Presence Seattle Portland Sacramento Los Angeles Reno Las Vegas Denver Phoenix Tucson El Paso Dallas Austin Houston Kansas City Sioux Falls Milwaukee Cedar Rapids Columbia St. Louis Little Rock Memphis Nashville Atlanta Orlando Tampa Ft.. Lauderdale Louisville Chicago Indianapolis Cincinnati Columbus Charlotte Greenville Winston-Salem Richmond Philadelphia Boston Albuquerque NYC New Jersey San Francisco San Diego San Antonio WDC Santa Fe Akron Minneapolis Anchorage, AK Hawaii

Consistent Exceptional Customer Satisfaction Service/AMC Survey Results Average 96.7% End-Customer Satisfaction

Mitel DataNet Data Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mitel NetSolutions ® Wide Area Networks (CLEC Services) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Mitel CommSource ® Third Party Products ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],& >4000 Products through 85 Leading Industry Vendors

Managed Services ,[object Object],[object Object],[object Object],[object Object],[object Object],“ For organizations seeking conservation of capital and a fixed monthly bill, Mitel offers its unique managed services program. — Gartner Group ”

The Cost to Buy vs. The Cost to Own Over 5 years across all industries Source: Wilkofsky Gruen Associates 2008 Maintenance 9% Add-Ons 22% Acquisition 45% Training 4% Software Upgrades 17% Insurance 3%

Managed Services is a Long Term Relationship Needs and Technology Changes … The system, applications, software and hardware, remains static from date of purchase Without Service, Training and Support … The equipment soon begins to lose functionality and user knowledge Customer needs, Technology, Market Conditions Advance/Change Time ? Without Upgrades / New Applications w/o Service, Training & Support Date of Purchase – The system is “State of the Art” The Applications meet TODAY’s Needs Equipment Purchase Provide Applications TODAY and a Program to Support Your Business for Tomorrow

Mitel Managed Services TotalSolutions ® ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],A long-term service agreement covering equipment, support, and lifecycle management. One monthly payment.

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Strategic Partners

Mitel Business Communications Leadership Developing the Future Fall 2004 ,[object Object],[object Object],[object Object],[object Object],[object Object],TDM to VOIP RT O/S to Open O/S Industry HW Support SW Based Call Control Desktop Virtualization Data Center Virtualization

[object Object],[object Object],[object Object],[object Object],UC Applications – Commercial Virtualization Today ,[object Object],[object Object],[object Object],[object Object],[object Object],Reduces costs, enhances data center fit & supports business continuity Server Hardware Server Hardware Virtualization layer Other Virtual Appliances Server Hardware Virtualization Tomorrow MCD OS Emgr OS UCA SRV OS CIS OS UC Apps OS OS MSG COL L AB MGMT MBLTY S P E E C H OS C I S OS 3 rd Party App

Custom Virtualization – Real time Optimization ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],High Availability, Industry Standard Platform Mitel 3300 ICP Mitel Communications Director Proprietary Hypervisor Delivers platform compatibility together with Scalability and Density MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD MCD

Business Continuity Planning Impact of Unplanned Business Disruptions ,[object Object],[object Object],[object Object],What’s Your Strategy for Customer Communications ? Regional Office New York Corporate Campus Atlanta Remote Office Customers Corporate Campus Atlanta Remote Office Customers Mobile Employees Hot Zone

Mitel 7 Layer Business Continuity Model ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Corporate HQ Regional Office New York Process Remote Office Mobile Employees People WAN / Internet HW SW Network Tele-workers Power and Geography 2 1 3 4 & 5 6 7

Learn More! Contact Us 613-592-5660 or 480-961-9000

Mitel - Unique In The Industry

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