Customer Complaints (Ombudsman) Aoife Nic Reamoinn

IPA Diploma in the Management of Modern Public Service Delivery Dealing with Customer Complaints Aoife Nic Réamoinn Office of the Ombudsman 27 November 2008

Summary ,[object Object],[object Object],[object Object]

Overview ,[object Object],[object Object],[object Object]

The Role of the Ombudsman ,[object Object]

Role of the Ombudsman ,[object Object],[object Object],[object Object],[object Object]

Role of the Ombudsman What do we examine? ,[object Object],[object Object],[object Object],[object Object]

Role of the Ombudsman How ,[object Object],[object Object],[object Object],[object Object],[object Object]

Role of the Ombudsman Redress ,[object Object],[object Object],[object Object],[object Object],[object Object]

Role of the Ombudsman Improving the Service ,[object Object],[object Object],[object Object],[object Object]

Complaints and Complainants Who What Why ,[object Object],[object Object],[object Object],[object Object]

Complaints and Complainants Who What Why ,[object Object],[object Object],[object Object]

Complaints and Complainants Who What Why ,[object Object]

Good Complaints Handling Values ,[object Object],[object Object],[object Object],[object Object]

Good Complaints Handling Values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Good Complaints Handling Benefits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Good Complaints Handling Characteristics of system ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Good Complaints Handling Characterisctis of the handler ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Good Complaints Handling Do’s and Don’t’s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Good Complaints Do’s and Don’ts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Further Information ,[object Object]

Customer Complaints (Ombudsman) Aoife Nic Reamoinn

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Customer Complaints (Ombudsman) Aoife Nic Reamoinn