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Top 10 Digital Workplace Patterns #SPSChiBurbs

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Imagine a future where silo'd departments and legacy processes don’t stand in our way. Today’s collaboration needs go from complex collaboration portals to simple innovation hubs and most importantly need to work for our devices. Designing portals to enable a new kind of collaboration and communication is an absolute necessity today.

For the past couple years, I’ve had the opportunity to study how successful teams collaborate and have helped to transform the way teams work and collaborate together. In this session, I'll share what I’ve learned about making effective cross-discipline collaboration possible, and leave you with actionable approaches you can use to unite your team's communication and collaboration needs.

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Top 10 Digital Workplace Patterns #SPSChiBurbs

  1. 1. Top 10 #DigitalWorkplace Design Patterns Driving effective communication & collaboration across your organization By: Kanwal Khipple #spschiburbs
  2. 2. SPEAKER | AUTHOR | SUPER GOOD LOOKING KANWAL KHIPPLE, CEO @kkhipple bit.ly/linkedinkk 2014 2015
  3. 3. Microsoft continues to innovate with Office 365 https://roadmap.office.com OFFICE 365 ROADMAP
  4. 4. Not intranet re-design or some sort of social features A DIGITAL WORKPLACE IS NOT?
  5. 5. Important to understand that a Digital Workplace is how people work today with technology driven change WHAT IS A DIGITAL WORKPLACE?
  6. 6. Every few years as orgs adopt the ones that provide a productivity quick win, they shift their attention to another set DIGITAL WORKPLACE PATTERNS
  7. 7. DIGITAL TRANSFORMATION Continuously improving your digital workplace will allow you to digitally transform your organization.
  8. 8. Letting employees use technology in the way they want WHY DIGITAL WORKPLACE MATTERS?
  9. 9. Top 10 #DigitalWorkplace patterns ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  10. 10. If you build it, will they come? ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  11. 11. Figure out how people work today and visualize how they might work in the future. Then create guidance to show the users the journey… Urgency/TimeSensitivity Audience (Internal or External) Web Conferencing (GoToMeeting) Outlook E-Mail GoogleDrive PHP Intranet (“OurSpace”) Webinars (Go To Webinar) Legacy / Traditional DM System T:/ Drive Individual OrganizationalGroup Ad-hoc/LowUrgent/High P:/ Drive ftp (…) Web Conferencing (WebEx) Wiki System PPM System (Daptive) DropBox Box YouSendIt C:/ Drive Current State GUIDE USERS FROM WHERE THEY ARE… Delve Boards Office Video Urgency/TimeSensitivity Audience (Internal or External) Skype For Business Call IM Skype Presence Skype for Business Online Meetings Outlook E-Mail OneDrive for Business Team Site SharePoint Intranet Yammer Company Communications Yammer Groups Office 365 Groups Individual OrganizationalGroup Ad-hoc/LowUrgent/High Microsoft Teams Future State
  12. 12. Start with Enterprise Guidance starts at the top. ORG GROUP INDIVIDUAL WHEN TO USE WHAT HAS MULTIPLE LEVELS…
  13. 13. Biggest investments/impact is at the individual level INDIVIDUAL GROUP ORG WHEN TO USE WHAT HAS MULTIPLE LEVELS…
  14. 14. Individual and group collaboration needs are diverse COLLABORATION ISN’T EASY
  15. 15. Strategy should be default collaboration apps plus bring- your-own-app (BYOA) strategy. GROWING COLLABORATION PARADOX COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
  16. 16. Scenarios Finding Someone With A Certain Expertise ◔ ● ● ◕ ◔ ◔ Ask Something, Don’t Know Whom To Ask ○ ● ◕ ◔ ◕ Do A Brainstorming Activity With My Team ◑ ● ● ◑ ◔ ● Where Should Meeting Notes Be Captured, Stored & Shared? ◕ ◕ ● ● ◔ ● Where Should I Share Video? ○ ◑ ◔ ◔ ◔ ○ ◔ ● Where Should I Share Photos? ○ ● ◕ ◑ ○ ◔ Have A Real Time Chat With A Colleague ● ◑ ○ ◑ Where Should I Put & Share Documents? ◔ ◕ ● ● ◔ ● Have A Question Related To A Document? ◔ ● ◑ ◑ ◑ ◔ ◑ Invite A Colleague To Lunch ◕ ◔ ● Provide A Note Of Congratulations/Praise ◔ ● ◔ ◑ ◕ Make An Organizational Announcement ◔ ● ◔ ◕ ◕ Remind The Team Of An Important Deadline ◑ ◔ ● ● ●Within the whitepaper we have provided guidance on 13 common scenarios… Download it at: WhenToUseWhat.com PROVIDE GUIDANCE FOR COMMON SCENARIO
  17. 17. It goes into much greater depth and can be found at WhenToUseWhat.com DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER! Microsoft Teams Enterprise Guidance coming soon
  18. 18. Developing a roadmap for adoption where we plan activities before launch, during launch and after launch is important. Plan and execute campaigns! PLANNING FOR ADOPTION May 2017 GUIDING UNDERSTANDING2 3 DRIVING INTEREST1 Baseline June 2017 June 2017 June 2017 Measure Impact Measure Continued Impact COMMITMENT
  19. 19. When each day’s Yammer tip is posted by a member of the tip team it ensures that these tips come from different users which gets more people involved. PLANNING FOR TIPS…
  20. 20. Tips drive users to take action, should be themed, should be pre-written before the start of the campaign, and should relate to challenges/contests. PLANNING FOR TIPS
  21. 21. The goal of each contest is to get the users to take an action (upload a profile picture, download a mobile app, etc.) and those actions should be connected to a tip or tips that had been shared (explaining how to do the action and its value). PLANNING FOR CONTESTS
  22. 22. Since you are already doing a time boxed campaign consider providing targeted training sessions that are hands on and participatory. Even if you are performing training remotely if the group is small enough you can create exercises and track completion. PLANNING FOR TRAINING
  23. 23. Give you guidance and recommendations to successfully plan and improve Office 365 adoption http://Office365Campaigns.com DOWNLOAD DRIVING OFFICE 365 ADOPTION WHITEPAPER
  24. 24. Rally the troops and get them all behind a strategic vision ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  25. 25. Digital Workplace strategy should not be focused on one technology. PORTAL STRATEGY Digital Workplace Collaboration portals HR PortalProject Management system Communication portals Portal Divisional Communication Site Divisional External Collaboration Site Divisional Collaboration Site Team Collaboration Site Record Center Search PortalAccounting System
  26. 26. Digital Workshop strategy encapsulates all technology that employees use DEFINING THEMES
  27. 27. Communicate across the organization using these pillars and align projects around these objectives DEFINE DIGITAL WORKPLACE OBJECTIVES
  28. 28. Planning out your strategy for Office 365 and how you will leverage specific features and functionalities BUILD A ROADMAP
  29. 29. Develop a strong digital workplace vendor ecosystem to help you in your path to successful digital transformation WORK WITH THE BEST
  30. 30. Embrace automation as it’s the future of the workforce ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  31. 31. Workflow solution to create workflows to get things done. Daniel has a great example of using Flow to manage a simple HR Leave Request process. LEVERAGE MICROSOFT FLOW
  32. 32. Tons of potential in PowerApps with templates and shared apps across the organization or through communities. MICROSOFT POWERAPPS 2. Simple “list” tracking apps that can help coordinate things like assets, site visits, that you want a unique UI on. 1. Simple Mobile App experiences where you want to get employee feedback. 3. FAQs and resource guides for employees around products or processes.
  33. 33. Surfacing all the interactions in a meaningful way within your network OFFICE 365 DELVE
  34. 34. Displaying content intelligently by leveraging machine learning INTEGRATE AI TRENDING DOCUMENTS
  35. 35. Better integration and improved usability are driving change ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  36. 36. If it wasn’t obvious, Microsoft is leading with SharePoint
  37. 37. 70% of corporate intranets are developed on the Microsoft SharePoint platform SHAREPOINT IS THE ENTERPRISE INTRANET PLATFORM
  38. 38. There’s a proven set of activities that ensure success TIPS ON BUILDING SUCCESSFUL INTRANET • Be User Centric • Build Collaborative Culture • Improve Findability • Have Business Ownership • Create for re-use
  39. 39. Highlights • Give power back to your users • Create experiences in mins
  40. 40. Highlights • Feature packed • Provides multilingual support
  41. 41. There are limitations with each approach, so choose wisely CUSTOMIZE, BUILD OR BUY?
  42. 42. Give you guidance and recommendations to successfully plan and implement an Office 365 Intranet http://office365intranets.com DOWNLOAD INTRANETS WITH OFFICE 365 WHITEPAPER!
  43. 43. Make integration simple despite the complexity of your reality ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  44. 44. Find simple opportunities to integrate other applications SIMPLE INTEGRATION SCENARIOS
  45. 45. Integration can be complicated as organizations sometimes can not integrate with existing applications or are looking to move to another INTRANET REALITY COMMUNICATION COLLABORATIONPRODUCTIVITY Groups Teams
  46. 46. Group based chat communication and collaboration platform SLACK
  47. 47. Workspace Moments leverages the IBM Watson cognitive APIs to create a summary (questions, actions or decisions) of the posts IBM WORKSPACE
  48. 48. Chat-based workspace in Microsoft Office 365, a hub for teamwork that is extensible and customizable for the information a team needs. Microsoft Teams
  49. 49. Team communication and collaboration platform that brings together chat, voice calls, video meetings and file sharing CISCO SPARK
  50. 50. Employee satisfaction is now the 3rd most used performance metrics by CIO. ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  51. 51. Gives you ability to view analytics and create interactive dashboards POWERBI
  52. 52. Office 365 has a number of administrative reports, including a content pack for Power BI. OFFICE 365 REPORTS
  53. 53. Using the audit log additional detail, insight, and information can be retrieved. PERSONAL ANALYTICS
  54. 54. Office 365 brings insights to users throughout the experience. SEARCH SCOPED ANALYTICS…
  55. 55. Office 365 brings insights to users throughout the experience. SITE SCOPED ANALYTICS…
  56. 56. Office 365 brings insights to users throughout the experience. SITE SCOPED ANALYTICS…
  57. 57. Office 365 brings insights to users throughout the experience. DOCUMENT SCOPED ANALYTICS…
  58. 58. Office 365 brings insights to users throughout the experience. VIDEO SCOPED ANALYTICS…
  59. 59. SharePoint has had popularity reporting for quite some time. POPULARITY TRENDS & ITEMS…
  60. 60. Webtrends captures the data from SharePoint and Office 365 and reports on it with their own platform solution (SaaS). WEBTRENDS
  61. 61. Each vendor has their own unique offerings in terms of reports and actions. Intlock focuses a little more on driving user action and interaction, as well as analytics portals INTLOCK
  62. 62. Give you guidance and recommendations to successfully measure & share the business impact and value of Office 365 http://Office365Metrics.com DOWNLOAD TO MEASURE BUSINESS IMPACT & ROI OF OFFICE 365 WHITEPAPER
  63. 63. Aims to have the biggest impact on the bottom line ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  64. 64. Simplify how people interact with technologies to solve 1 need SERVICE DESIGN Search for People Edit Documents Read Announcements Search for Content
  65. 65. Leverage the new Modern Experience and Office UI fabric as part of our new look and feel. MODERN EXPERIENCE
  66. 66. EMPLOYEE EXPERIENCE IS KEY TO A HIGH-PERFORMANCE WORKPLACE INCREASING EMPLOYEE ENGAGEMENT
  67. 67. Companies are not innovating on search experience for users ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  68. 68. Leverage and customize Search Refiners, Hover Panel Display Templates and Search Suggestions SHAREPOINT SEARCH FEATURES
  69. 69. Improve the search experience by delivering use-case based search results (people search, geo-location, custom data, etc.) USE CASE DRIVEN
  70. 70. Find ways to integrate search results into the experience IMPROVE SEARCH EXPERIENCE
  71. 71. Simplify engagement to improve employee satisfaction ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  72. 72. Bots simplify the FAQ and todo experience BOTS
  73. 73. Microsoft Teams leverages Bots to educate your users BOT INTEGRATION
  74. 74. Get Cortana’s help to schedule meetings CALENDAR.HELP
  75. 75. Hyperfish helps your organization complete your directory
  76. 76. Creating a Bot for answering FAQs http://bit.ly/2ntjf5x CREATE YOUR OWN FAQ BOT
  77. 77. Integrating Bots into your Digital Workplace Strategy https://www.slideshare.net/kkhipple/ BOT USE CASES
  78. 78. Productivity quick wins to be a catalyst for cultural change ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  79. 79. Failure is the catalyst to innovation ENCOURAGE FAILURE
  80. 80. Great way to instill that what you create might not be leveraged in the long term HACKATHON
  81. 81. Focus on productivity quick wins that deliver value in small amounts & gather feedback. Move to a portfolio model after a few successes BE AGILE AND ITERATE
  82. 82. Officevibe is an all-in-one employee survey platform that gives managers real-time insights. Officevibe
  83. 83. What #digitalworkplace patterns is your org investing into? ADOPTION STRATEGY ARTIFICAL INTELLIGENCE INTRANET INTEGRATION ANALYTICS USER EXPERIENCE SEARCH BOTS CULTURE
  84. 84. THANK YOU SPONSORS! Special thanks
  85. 85. Never know who you will meet, make sure you network! NETWORKING
  86. 86. Thank You! Organizers, Sponsors and You for making this possible. 50+ SharePoint Presentations @ Slideshare.Net/kkhipple When to Use What Whitepaper @ WhentoUseWhat.com Intranets w/ Office 365 Whitepaper @ Office365Intranets.com External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com and more! Message Me On LinkedIn or Email Kanwal@Khipple.com My twitter handle is @kkhipple and I work at SPEAKER | AUTHOR | SUPER GOOD LOOKING

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