Psychology of Agile Scrum Meetup - 14 March 2016
For large enterprises, the ability to deliver early and often is necessary, but not sufficient. Without clear and transparent alignment to a strategy, the organisation might still end up being very busy, getting better at delivering more and more of the wrong thing, but not achieving any positive results. However, knowing what the right strategy should be can also be a challenge in today’s complex world. Strategy Deployment is the Lean approach to meeting this challenge. Organisations need to become laboratories, in which they are constantly running experiments, generating learning, and applying that learning to continually progress towards their True North.
2. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
I always
encourage
people to try new
things and
experiment to
find what works
best for them.
Dean Karnazes
3. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Don’t be a tabby cat trying
to emulate a cheetah.
Sam Murphy
https://flic.kr/p/q544C2
4. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
https://flic.kr/p/da6cLZ
1 mile in 3 minutes 55 seconds – two laps recovery.
1,200m in 2:57 – two laps recovery.
1,000m in 2:27 – two laps recovery.
800m in 1:57 – two laps recovery.
600m in 80s – two laps recovery.
400m in 50s – two laps recovery.
200m in 25s.
All done at 1,300m altitude.
http://www.bbc.co.uk/sport/0/athletics/34096616
7. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
https://flic.kr/p/ah6j7A
Strategy
Deployment
8. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Be an
ambidextrous
methodologist
9. HOSHIN KANRI
A New Business Operating System
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
10. Ship in a
storm going
in the right
direction
Direction Management
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
https://flic.kr/p/ncXP2D
11. Any form of organisational
improvement in which
solutions emerge from the
people closest to the problem
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
https://flic.kr/p/ncXP2D
13. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Governing
constraints
guide what
should not be.
Enabling
constraints
guide what
could be.
15. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
https://youtu.be/-vzDDMzq7d0
16. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Outcomes
PlansActions
Knowledge Gap:
The difference between
what we would like to
know and what we
actually know
Alignment Gap:
The difference between
what we want people to
do and what they
actually do
Effects Gap:
The difference between
what we expect our
actions to achieve and
what they actually achieve
Stephen Bungay
17. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Outcomes
PlansActions
Knowledge Gap:
More detailed
information
Alignment Gap:
More detailed
instruction
Effects Gap:
More detailed controls
Stephen Bungay
18. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Outcomes
PlansActions
Knowledge Gap:
Limit direction to
defining and
communicating the
intent
Alignment Gap:
Allow each level to define
how they will achieve the
intent of the next level up,
and ‘backbrief’
Effects Gap:
Give individuals freedom
to adjust their actions in
line with the intent
Stephen Bungay
20. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
From
Do this!
Don’t think!
Don’t ask
questions!
To
Look at this
What do you
think?
What questions
are there?
25. Why do we need to improve
competitive capabilities? What
is our economic model? What
are our primary goals and
objectives?
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
26. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Cost
• Decrease
• Avoid
Revenue
• Increase
• Maintain
Development
Administration
Failure
Sales
Customers
Transactions
Chris Matts
28. How can we
improve competitive
capabilities? What
significant
breakthroughs are
required to achieve
the results?
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
29. Hierarchy of Powers
• Growth rates in your major categories
Category Power
• Status relative to your reference competitors
Company Power
• Market share in strategic target segments
Market Power
• Net differentiation of your flagship offers
Offer Power
• Ability to drive changes to tipping points
Execution Power
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Geoffrey Moore
30. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Through this work our strategies have become to:
Prefer economies of flow
Reduce the batch size of knowledge discovery
Deliver services with fitness for purpose
Sense and respond to feedback
33. How will we know
whether our
competitive
capabilities are
improving? What
proxy variables will
give a leading
indication success?
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
37. What investments will we make
to improve competitive
capabilities? What new
processes, practices or
technologies could we use?
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
38. Taken as a whole the
portfolio of experiments can,
and should be contradictory.
Some of them should use
the principle of obliquity.
Some should take a naive
perspective.
David Snowden
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
http://cognitive-edge.com/blog/start-with-action-then-reflect/
40. How well do all the
elements correlate with
each other? Where is
there strong alignment?
Where is there no
alignment?
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
49. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
You fail, and then
what? Life goes on.
It’s only when you
risk failure that you
discover things.
Lupita Nyong’o
50. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
F.A.I.L.
First Attempt In Learning
51. Cadence is the use of
regular, predictable
rhythm within a process.
This rhythm transforms
unpredictable events
into predictable events.
Don Reinertsen
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
52. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
It’s the memory of what was said
and felt that creates alignment,
not the final piece of paper.
Thomas L. Jackson
53. “it is a communication
tool for dialog
between individuals
to support
collaborative
problem-solving and
mentoring processes.
And the process of
creating the report
becomes the real
value of the thing.”
Durward Sobek
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
56. Purpose is your passion
Vision is the world you wish to create
Strategy is how you get there
Tactics ensure you survive the journey
Stephen Parry
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
57. A goal is a broad primary
outcome.
A strategy is the approach you
take to achieve a goal.
An objective is a measurable
step you take to achieve a
strategy.
A tactic is a tool you use in
pursuing an objective associated
with a strategy.
Mikal E. Belicove
Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
58. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
1. Populate an X-Matrix
2. Play Catchball
3. Provoke Feedback
59. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
How Do I Know If
Agile Is Working?
60. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
How Do I Know If
Agile Is Working?
61. Karl Scotland @kjscotland http://availagility.co.uk #StrategyDeployment
Listen to
everyone, follow
no-one.
Dean Karnazes
1.40 – 3.20. 100 minutes
10 min Open
10 min Hoshin Kanri
05 min Form Groups
15 min X-Matrix (Silent Brainstorming)
15 min Work (Product / Service / NfP / Other)
10 min Share (Similarities / Differences / Surprises)
10 min Discuss (tables)
05 min Summarise (per table)
10 min Catchball
10 min Close
SHARP
POV: In a Complex 21C We Need a new Business Operating System - As Laboratories
Dean Karnazes (b. Constantine Karnazes August 23, 1962) (pronounced car-NAH-sis), is an American ultramarathon runner, and author of Ultramarathon Man: Confessions of an All Night Runner, which details ultra endurance running for the general public
Taken as a whole the portfolio of experiments can, and should be contradictory. Some of them should use the principle of obliquity, trying to solve related problems is often a better way of dealing with a direct one, ask any parent of teenagers. Some should take a naive perspective, looking at things through the eyes of a different discipline.
http://cognitive-edge.com/blog/start-with-action-then-reflect/
First to market (Responsiveness)
On time, on budget (Reliability/Predictability)
Release more often (Productivity)
Great user experience (Quality)
Employee first (Employee Satisfaction)
Customer first (Customer Satisfaction)