Andrew Webster looks at integrated care in the tri-borough of Westminster, Hammersmith and Fulham and Kensington and Chelsea .
The councils are one of four areas in the country to be given special `Community Budget pilot' status by the government to develop radical plans for public service redesign.
2. |McKinsey & Company
London is developing integrated care systems that serve whole populations
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Bromley
Croydon
Barking and
Dagenham
Barnet
Bexley
Brent
Camden
Ealing
Enfield
Greenwich
City &
Hackney
H&F
Haringey
Harrow
Havering
Hounslow
Islington
K&C
Lambeth
Lewisham
Newham
Redbridge
Richmond
Tower
Hamlets
Waltham
Forest
Wandsworth
Westminster
Southwark
Hillingdon
Kingston Merton
Sutton
Waltham Forest and
East London
• 3 Clinical
Commissioning Groups
• 3 local authorities
• 1 acute trust
• 3 community providers
• 193 GP practices
• Population: 910,000
Barking and
Dagenham, Havering
and Redbridge
• 3 Clinical
Commissioning
Groups
• 3 local authorities
• 2 acute trusts
• 1 mental health and
community provider
• 142 GP practices
• Population: 660,000
Outer North West London
• 4 Clinical Commissioning
Groups
• 4 local authorities
• 3 acute trusts
• 2 mental health trusts
• 2 community provider
• 231 GP practices (193 co-
opted)
• Population: 1.2million (whole
population covered, with 113k
receiving specific interventions)
Croydon
•1 Clinical Commissioning Group
•1 local authority
• 1 acute trust
• 1 mental health trusts
• 1 community providers
• 61 GP practices
• Population: 381,010
Greenwich
• 1 Clinical
Commissioning Groups
• 1 local authority
• 1 acute trust
• 1 mental
health/community provider
• 47 GP practices
• Population: 277,710
Inner North West London
• 4 Clinical Commissioning
Groups
• 4 local authorities
• 2 acute trusts
• 2 mental health trusts
• 2 community providers
• 184 GP practices (92 co-
opted)
• Population: 889k (470k
covered, 21k with a care
plan)
Kings Health Partners
• 2 Clinical Commissioning
Groups
• 2 local authorities
• 2 acute trusts
• 1 mental health trusts
•1 community provider
• 95 GP practices (56 co-opted)
• Population: 600k (400k covered
in full, remaining 200k by CMDTs
London Cancer N&E
• 12 Clinical Commissioning Groups
• 12 Acute Trusts
• Population: 3.3m
London Cancer Alliance S&W
• 20 Clinical Commissioning Groups
• 17 Acute Trusts
• Population: 3.9m
Borough-level
projects
3. |McKinsey & Company
Our proposal for whole system integration gives health and social care
commissioners the opportunity to define a new joint commissioning framework
and to transform the way providers work together to deliver high quality
integrated care
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Potential feature
Carer
Multi-skilled health and
social care worker (for high
risk/dependence)Family
Personalised
patient care
Personalised
patient care
Multi-agency
provider
coordination
Multi-agency
provider
coordination
Information
systems
Information
systems
Reimburse-
ment
Governanc
e
GP Practice
Impact
Capitated
budget
Capitated
budget
▪ Incentivises proactive and
preventative care to avoid
unnecessary admissions
Pooled health
and social care
resources
Pooled health
and social care
resources
▪ Creates flexibility to redesign
delivery model to make doing the
right thing the right thing to do
Provider
networks
Provider
networks
▪ Encourages joint decision making
based on shared systems,
records and governance
Care
coordinators
Care
coordinators
▪ Manages patient care plan, out of
hospital support and discharge
from hospitals
Shared staffingShared staffing
▪ Allows new specialist roles
shared across providers, e.g.,
health and social care workers
Micro-
commissioning
Micro-
commissioning
▪ Ensures rapid, targeted response
to patient/users need rather than
delays triggering admissions
Personalised
response
Personalised
response
▪ Tailors care to individual, e.g., 30
minutes with the same GP each
month, not 10 minutes a week
Care
Coordinator
Community
care
Specialist
care
Mental
health
Third sector
Housing Employment Probation
Patient/
User
Education
Reablement
Assistive
technology
Support
services
Care at
home
Supporting
platform
4. |McKinsey & Company
Contracted on casemix
based on client
needs/complexity
Provider
Network level “provision
entities”
Community care
Social care
Mental health
Primary care
practices
…into out of hospital provider
networks…
Reimbursement
Fee
Management
services
…with a fixed capitation for all out of hospital
services, acute and management costs.
Capitation
allocated to cover
provider activity
Community
care
Social care
Mental health
Primary care
-
-
=
Provider savings (or risk)
Block contract or
network agreed
tariff
Outpatient /
A&E / UCC / Dx
Any planned
acute
admissions
PbR tariff
Scope
Focus on top three highest risk
cohorts…
Overall population
▪ 466,921population
▪ Approx £413m healthcare
spend
▪ Approx £177m social care
spend
▪ Average per capita spend
£1,090
Focus
▪ 103,000
people
▪ £454m
total
spend
▪ Average
per capita
spend
£4,407
Out of focus
▪ 364,000 people
▪ £136m total
spend
▪ Average per
capita spend
£374
Commissioning
Local Authority
CCGs
▪ Pooled budget net of LA/CCG
savings for whole system IC
paid as capitation (average
£145m per borough)
▪ Locks in required savings for
commissioner balance and
lower future growth rate
▪ £154m social care funding
for target population
▪ Average £51m per borough
▪ Top sliced by 4% for
reducing ASC budget
£147m
▪ £300m health care funding
for target population
▪ Average £100m per CCG
▪ Top sliced by 4% leaves
£288m
…pooling budgets from health
and social care…
Example figures for each
JV/LLP (if 10 across tri-
borough as example)
• 10,300 target population from
Network size of approx 50,000
Total revenues
▪ £28,8m health care
▪ £14.7m social care
Budget per capita
▪ £2,796 health care
▪ £1,427 social care
- Integrated long
term care at
home packages
Acute: A&E,NEL,
specialist
Residential/
Nursing Home
(PBR Tariff)
5. Who are we doing this for?
Joan
Lives on her own and has a
personality disorder
Frank
Recently bereaved, suffers
from chronic obstructive
pulmonary disease
6. 6
Care for people
with manageable
long term
conditions
“Care at short
notice” for this
population
Care for people
with very complex
needs
Low risk
(20-50%)
Very low
risk
(50-100%)
Very
high
risk
High
risk
(0.5-5%)
Moderate
risk
(5-20%)
Description
▪ Ask the top 0.5% of the population (10 people per GP, 250 people
per network, ~4,400 people across the patch) to opt into a special
programme that focuses explicitly on delivering coordinated
controlled care for the very complex needs of this population
(typically, at the end-of-life stage)
▪ Ask the next 20% of the population (400 people per GP, 10k people
per network, ~175k people across the patch) to opt into a special
programme delivering more proactive/responsive, better
coordinated, more consistent care
▪ 4-5 centres with critical mass for multidisciplinary staff teams - a
1:5 GP-to-support staff ratio and with consultants on hand to
provide specialist opinion
▪ Retain the remaining 80% of the population utilising the current
“care at short notice” model of GP care
▪ With more than 50% of GP contacts coming from the top 3 strata,
we would expect “mainstay” GP services to have more than half of
capacity released
Example:
50,000 population
12-13 practices with ~4k people each
These take a whole population perspective and focus on
those at highest risk
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10. A whole population approach, to identify risks early;
interventions tailored to levels of risk and the individual
Specific goals and investment for falls, dementia,
nutrition and infection pathways
50,000
Older
People:
All risk
stratified
25,000
proactively assessed
annually
5,000 case managed
Generic
approach
based on level
of risk
Prioritises action
for those
interacting heavily
with the system
Picks up issues for
those not yet
interacting heavily
with the system
Coordination of
care for those with
multiple needs
13. | 13
Patient Risk Stratification
The ICP IT supports 4 key processes
Care plan
Action 2
Action 3
Action 1
Plan care for patients, share these plans across
settings, and monitor progress
This helps better coordinate care
Identify high risk patients using population
segmentation and risk stratification
This enables proactive care to be planned
Track and evaluate the performance of GP’s
surgeries and Multi-Disciplinary Groups
This helps spread best practice in patient care
Action: Review
by falls service
Action status:
Completed
1
Integrated Patient Care Planning
Performance Evaluation
Patient records:
GP
Hospital
Community
View patient medical information from multiple
settings
This enable integrated care to be provided
Patient Medical Information Sharing
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14. | 14
Integrated Care Plans help coordinate the care for patients within the Pilot
Text
The Portal can be used to create and manage
Integrated Care Plans for patients
Standard care packages can be selected by
clicking on any of the template buttons, the
actions in this care plan will then be selected
Individual actions can then be added or removed
from the care plan
Hinweis der Redaktion
North West London: significant progress has been made in establishing an integrated care pilot for a population of more than 500,000 that delivers proactive integrated care through a case management approach for older people and people with diabetes. The pilot is now being extended to adults with COPD, or CHD, and the operating model being developed for a whole system integrated care system. North Central London: Whittington Health has redesigned services to maximise the potential for integrating acute and community services. It is now working with GPs and local authorities in Haringey, Islington and Enfield to develop multidisciplinary groups that will offer integrated care. NHS London is providing funding and support to further develop this pilot into a comprehensive integrated care system including the development of a partial capitation model of funding.North East London: individual boroughs have a strong track record of initiatives to integrate care including working with GPs to develop packages of integrated care; quality improvement through clinical audit and risk stratification. Plans are being developed to establish integrated care system(s), covering a large geographical area, and at least one acute trust. South West London: Croydon is planning an integrated care system jointly with the local authority and this has the potential to make a major contribution to the cost-savings required by this health care economy. South East London: Kings Health Partners (KHP) integrated care pilot in Lambeth and Southwark has been planned jointly with the local authority and will be operational from April 2012. KHP is working closely with Lewisham and Croydon to share learning and operate single systems where appropriate.