1. Introduction
Brown family
The family consists of Mr. and Mrs. Brown. They have
One beautiful child PaulMr. and Mrs. Brown cherish their child since he is the only child in the household now
let us talk about these loving parents. Mr. Brown is a humble man to work for whereas Mrs. Brown is a
beautiful lady and a very down to earth woman. And they have a beautiful dog rogs
Family history
The brown family originated in England but later descended to South Africaafter diamonds were discovered.
The wealth chain in the family was founded by Mr harry brown. He owned one of the diamonds mines found in
Kimberley inSouth Africa.

2. Daily job description of each staff member
Cleaners
. make sure that the floors are vaccumed,cleaned and mopped
the blinds and window glasses are clean
couches and cushions are dusted and puffed and arrange accordingly
litters in the compound are picked and sweep the yard area and the patio
picture frames ,
fans
fire place,
bulb holders
TV’s ,
music systems,
garage,
Cars are cleaned and polished.
Butlers
Prepare breakfast
Prepare kids for school and go drop them
Clean the breakfast crockery and utensils

3. Climate
Nice and warm in summer
Min and max temperature : 19 -32degrees
Very cold in winter
Min -5 to 19degrees
Enjoy spring when the flower blooms and the landscape is colourful

4. Geographical location
Situated on a mountainoussandstonsuburb in Johannesburg
Top residential area in a secure estate
Spacious home on 1200sqm
1 reception areas
Flows freely from the reception lounge towards a modern kitchen to the superb patio with
stacking doors on to the rim flow pool and tropical garden

5. Downstairs includes
En suite guest bedroom
Guest toilet
Pantry and
Butler’s office
Cinema
Lounge
Dining room
Kitchen
Scullery
Reception area
And two staff bedrooms

6. Organisational chart
Khululwa
butler
Laundry maid
khululwa
Gardner (lubis) Maria (cleaner)

7. Pantry checklist
Tea cups 25
Tea saucers 25
Coffee mugs 25
Fruit platters 15
Soup bowls 25
Side plates 25
Fish plates 25
Sugar bowls 15
Tea ports 10
Napkin 20
Shakers 10
Milk jugs 10
Chargers 25
Salad plates 25
Vases 15
Table cloths 10
Water jugs 10
Trays 10
Tongs 10
Ice buckets 7
Cake stands 6
Casserole dishes 20
Cutlery
Fish forks 25
Fish knives 25
Place knives 25
Place forks 25
Butler knives 25
Steak knives 25
Steak forks 25
Dessert spoons 25
Tea spoons 25
Dinner knives 25
Cheese knives 25
Dinner fork Sober spoon 25
Cake fork 25
Cake server 25
Bread knife 25
Sugar spoons 25
Serving forks 25

8. Master bedroom
Linen room
Flat sheets
Fitted sheets
Face towels
Standard towels
Big towels
Gowns
Shampoo
Soups
Hand wash soap
Sleepers
Duvet covers
Pillows
Standard pillow cases
Continental pillow cases
Duvet inners
Throws
Cushions

9. Emergency numbers
Doctor
Hospital
Plumber
Fire brigade
Electricity
Water
Car insurance
Security
Vet
Pool
Alarm systems
Plumber

10. Neighbour hoods
Close to leading private and government schools
Close to various malls including
Sandton city,
famous nelson Mandela square
Sandton gautrain station
Close to proximity to the leading private hospitals

11. Unique features
Receptions includes a cinema
Bar and wine cellar
Ever green lawn
Rim flow swimming pool
Water feature

12. Checklist for the cars
Car model Km covered Service date
BMW 12JAN2013
LEXUS 15SEPT2012
JAGUAR 5DEC2012
FIAT BRAVO 12FEB2013

13. Security checklist
Front side and rare entrance
Front door wood construction
Sliding doors
Windows
Check alarm systems ,surveillance video cameras
Check the whole compounds fence
Check the entrance gate driveway
Check the safe room

14. Type of management
Person that hold power : Mrs Brown
Person that supervises staff :khululwa butler
Number of staff : 3(butler , laundry and Gardner)
Management style is open door policy
Level of authority is given to each department for specialisation
Mrsbrown
Butler
Gardener Cleaner

15. Dstv guide
101 mnet
103 mm1
104 mm2
120bbce
122 comedy
183 style
185 food
180 bbcl
201 ss1
202 ss2
203 ss3
204ss4
205 ss5
206ss6
207ss7
250 disc w
251 bbc k
252disc d
254 hist
255 crime
260na geo
261 ngwld
264 animal p
265 igntn
301cn
302 booms
303 Disney
320 channel o

16. ZONING
KITCHEN BATHROOM TOILET
MONDAY Tuesday WEDNESDAY THURSDAY FRIDAY Saturday SUNDAY
LAUNDRY STOCK CLEANING POOL STEAM Polishing Writing
RESTOCK TAKING WINDOWS CINEMA GLASSES of Menu for
REPACK MEAL DRY CLEANER LINEN COLLECT Silver the
IRONING PLANING MANTANANCE SILVERWAR DRY Polishing following
SHOPPING CLEANER shoes week

17. BUTLERS OFFICE
DESK
CHAIR
SLEEPER COUCH
WATER COOLER
COMPUTER
4N1 PRINTER
AIR CONDITIONER
NOTICE BOARD
ALARM
AXTRA CELL PHONE
SHREDDAR
FLASH LIGHT
MANUALS
RADIO
GUEST CHAIR
CLOCK
SAFE FOR PETTY CASH
1 AID KIT
ST
TIME TABLE
SUPPLIERS NUMBER
FILLING SYSTEM
BREATH FRESHNER

18. Guest bedroom checklist
Checklist
Flat sheets
Fitted sheets
Face towels
Standard towels
Big towels
Gowns
Shampoo
Soups
Hand wash soap
Sleepers
Duvet covers
Pillows
Standard pillow cases
Continental pillow cases
Duvet inners
Throws
Cushions
Bar fridge
Tv
Telephone

19. Mr. Paul (son) bed room
Checklist
Flat sheets
Fitted sheets
Face towels
Standard towels
Big towels
Gowns
Shampoo
Soups
Hand wash soap
Sleepers
Duvet covers
Pillows
Standard pillow cases
Continental pillow cases
Duvet inners
Throws
Cushions

20. Valet
Winter or warm cloths and cool for summer
blazers shirts dress
Fair coats Long sleeve t shirts Long trouser
warm jackets Short sleeves t shirts jersey
shoe boots
Valet
I hang all the clothes hangers pointing the same direction
Color coding
seasonally

21. House inventory
upstairs
table
leather chairs
computer
book shelves
phone
two
clocks
10 painting on the wall
Picture frames
Master bedroom
Bar fridge
TV stand
Music system
Telephone
Couch
2 side lamps
2 side drawers

22. Time management
I wake up an hour before my family @ 5
I switch off the alarm
On the coffee machine
Open blinds
Start to prepare breakfast
Set up my buffet table
Serve
Open windows up stairs
Take Paul to school
Clear the buffet table
Go upstairs open window in the bedrooms
Start to clean bedrooms and take a linen to a laundry
Start to make a bed
Fold a tissue paper triangle
Go to second bedroom
Replace the waste bins
Go start preparing for dinner
Clean kitchen
Admin work
Go fetch Paul @ school
Setup buffet for dinner
Turn down the beds
Clear the table wash dishes
Mop the floor
Check the gate if is locked
Lock cars
Switch of the machines switch off the pool plug
Switch off the lights
Set the alarm go to my room
Work on my butler book

23. My family requirements
Breakfast lunch dinner
Mr. brown Poached eggs _ Roasted
chicken
Mrs. Tea no milk Chicken steak
brown salad
Mr. Paul Cereal with berries _ steak
Rogs dog oats milk

24. Green butling
• Save water
• Save electricity by switching of a swimming pool at night
• Use energy save bulbs
• By warm farming
• Recycling plastics for shopping
• Shopping bags
• Switch off the air corn and open windows and doors for cold air
• Separating the bins

25. JOB DESCRIPTION FOR KHULULWA
POSITION : Butler
DEPARTMENT : housekeeping
GENDER : female
DITIES : Run errands such as taking laundry to the cleaners and buying groceries.
Dust and polish furniture and equipment
Keep storage areas and carts well-stocked, clean, and tidy.
Sort, count, and mark clean linens, and store them in linen closets.
Assign duties to other staff and give instructions regarding work methods
and routines.
Take care of pets by grooming, exercising, and/or feeding them.
Wash dishes and clean kitchens, cooking utensils, and silverware
Plan menus, and cook and serve meals and refreshments
Answer telephones and doorbells

30. Cleaning products
SILVER CLEANER
BRASS CLEANER
SATINLESS STEEL CLEANER
TOILET ROLLS
LIGHTS
FUTHER DUSTERS• VINEGAR
ALL PURPOSE
CARPET CLEANER
HAND ANDY
WOOD OIL
WOOD CREAM
MYCROFIBER CLOTH