Collaborative case-management-2

2. Case Management
Case management is a collaborative service that
provides:
 Assessment
 Planning
 Facilitation
 Advocacy
for options and services to meet an individual’s
holistic needs through communication and
available resources to promote quality cost-
effective outcomes.

5. As of February 28, 2013 transitional
case management staff have
coordinated services with 27
community agencies. A total of 347
referrals have been made to these
agencies.
Referrals to Community Agencies
01/01/11 – 02/28/13
Behavior Management
84 BH Workshop
6
Catholic
Social
Services
6
Lutheran Social Services
16
CCADP/Detox/Treatment
20
Community Health
23
Church Response
3
Dept. of Labor
12
Dept. of Social Services
24
Job
Corps
1
Community
Action
1
Food Bank
28
Goodwill
4
Lions Club
2
Southern Hills
Alcohol/Drug
(SHAD)
1
Mission
27
Salvation Army
16
Penn. Co. Housing
6
Vocational Rehab
11
Social Security
13
Sioux San
15
Volunteers of
America
3
Western Resources for Disabled
2 WAVI
4
Regional
West
6
Hope
Center
3
Rebound
10

6. As of February 28, 2013 Health & Human
Services Transitional Case Management
staff, as well as varied community agencies,
have coordinated and provided a total of
368 services for Crisis Care Clients.
Medical
8
Medicaid/Medicare
4
Medications/Med Mgt.
43
Counseling
53
Legal
1
Case Mgmt
24
Education
1
Payee
12
Drivers License/ID
4
Employment
13Phone
Service
3
Rent/Deposit
3
Food (voucher, pantry, SNAP)
48
Emergency Housing
32
Glasses
2
Other
18
Household
3
Housing
37
Social Security
8 Transportation
38
Clothing
13
Coordinated/Provided Services for CCC Clients
01/01/11 - 02/28/13

7. Physical client contacts refer to actual face-to-face contact with a CCC client.
Agency transport refers to transports given to a CCC client by Transitional Case
Management with a company vehicle for the purposes of getting to
appointments, obtaining food, shelter, clothing, etc.
Phone calls/emails made by Transitional Case Management to both the CCC
client and community agencies on the clients behalf.
Physical Client Contacts
708
Phone Calls/Email
992
Agency Transports
334
Caseworker Activity
01/01/2011 – 02/28/2013

8. Crisis Care Center/Community Case Management
Accomplishments
 1,009 Identified Diversions from County Involuntary Mental Health Commitments
 1,641 Total Self or Community Referrals to the Crisis Care Center
 400 Total Individuals Referred to Transitional Case Management Services
 2,034 Total Contacts and Community Support Services for Transitional Case Management
 27 Total Community Collaborative Partnerships Developed
 347 Total Referrals to Community Collaborative Partners
 368 Total Coordinated Services Provided through Community Collaborative Partners
As a result of this INTIAL Community Collaborative process of
community networking, the conservative cost savings to the County is:
This is REALLY good, but it could be REALLY GREAT!

9. 2012 CCC Total
Diversion Savings:
$636,000
Emergency
Department
Crisis
Care
Center
Area Law
Enforcement
634
Family
196
243
Transitional
Case
Management
In 2012 CCC had 1,018 referrals of
those, 636 were mental health
diversions and of those diversions,
263 came from the ED.
RC Regional
Behavioral
Health
3rd Floor
Ambulance
256
Nursing
Home
17
Crisis
Care
6
Other
499
Friend
37
1,973
**Unknown due to not resulting in a petition
**Unknown
263
Self
65
1,710 of this total only
represents individuals going
through the Pennington County
Process. 402 were
dismissed/dropped at the Main
Hospital
The Board of Commission’s original CCC Reserve’s
goal is pivotal to the next step in realigning todays
process into tomorrow’s successes.

10. Law
Enforcement
Family
Other
Friend
Self
Crisis Care
Center
Transitional
Case
Management
RCRH
ED/Behavioral
Health
 New CCC Location
 New Sustainability Plan
 Mobile Unit Discussion
 Develop Diversion Team
 Marketing Plan
Diversions to the Crisis Care Center and Transitional
Case Management represents a cost savings to
Pennington County, our Community, and Rapid City
Regional Hospital WHILE changing lives and
establishing long term effective solutions.
RCRH Behavioral Health focusing on the
severely mentally ill requiring a higher level
of care and longer in-patient services.

11. • Agencies Working Together
• Motivational Interviewing
• Effective Case Managers
Creates
• Changed Lives
• Empowered Clients
• Moving to the