41 Breaking Down Barriers (Disabilities)

Breaking Down Barriers Achieving Great Service for Guests/Customers with Disabilities

Objectives for the presentation: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Key Points, cont’d. ,[object Object]

Key Points, cont’d ,[object Object]

Key Points, cont’d ,[object Object],Hearing impaired Sight impaired

ADA: Americans with Disabilities ACT ,[object Object]

Overview ,[object Object],[object Object],[object Object],[object Object]

To provide guests/customers with good service, you should: ,[object Object],[object Object],[object Object],[object Object]

Pop QUIZ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Defining Disability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Hidden Disabilities: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Signals you are dealing with a person with a disability: ,[object Object],[object Object],[object Object],[object Object],[object Object]

Disability Myths: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Class Activity – Need a volunteer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Class discussion on the activity ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object]

Guidelines for “ Serving ” People with Disabilities

Hearing Impairments: ,[object Object],[object Object],[object Object],[object Object]

Hearing Impairments cont’d : ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Visual Impairments: ,[object Object],[object Object]

[object Object],[object Object],[object Object],Visual Impairments cont’d : Handling currency & credit cards

[object Object],[object Object],[object Object],Visual Impairments cont’d : When asked to guide someone

[object Object],[object Object],[object Object],Visual Impairments cont’d : Giving directions or describing a location/object.

Mobility Impairments ,[object Object],[object Object],[object Object]

Mobility Impairments cont’d. ,[object Object],[object Object],[object Object]

Speech Impairment ,[object Object],[object Object],[object Object]

Service Animal ,[object Object]

Service Animal, cont’d. ,[object Object],[object Object]

Guidelines for Servicing Guests with Service Animals: ,[object Object],[object Object],[object Object],[object Object]

Question on Service Animals ,[object Object],[object Object],[object Object],[object Object],[object Object]

One Last thing to remember: Comments from people with a disability ,[object Object],[object Object],[object Object],[object Object]

Thank you ,[object Object],[object Object],[object Object],[object Object]

41 Breaking Down Barriers (Disabilities)

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