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Time for change. 
A human-centred design perspective on 
early childhood education in urban slums. 
Project Two: Problem Framing 
Sean Molloy 
Kevin Morris 
Lorraine Randell 
Marta Scythes 
Julie Sommerfreund
The Context 
sets the stage for where we’ll innovate. 
Identifying Stakeholders 
tells us who is present and what their needs are. 
Problem Areas 
stem from emergent patterns found within the stakeholder ecosystem. 
Personas 
develop human-centred perspectives of the people we need to consider. 
Journey Mapping 
identifies critical moments and touch points for transformation & change. 
Innovation Criteria 
states the requirements we must meet and the constraints we’ll design within.
context
The Benefits of ECE. 
Early childhood education programs have been found to yield 
benefits in academic achievement, behaviour, educational 
progression, delinquency and crime, and labor market success. 
There is mounting evidence that interventions in early childhood 
education particularly benefit the poor and disadvantaged. It 
may also have positive impacts on parents and the economy as 
a whole. 
ECE interventions can be a gateway to other development 
supports like nutrition and health. It also improves gender and 
social inequalities and has been linked to better cognitive, 
language, physical and social development.
Who Cares for Children? 
Kenya is heavily effected by the AIDS epidemic. 1.6 million 
people in the country have AIDS and 1.1 million children are 
orphaned because of it. 180,000 children in Kenya are HIV 
positive. 
Urban migration is also impacting the family structure while 
increasing the number of single parents. The number of non 
relative caregivers are on the rise as the traditional family 
structure breaks down. Single mother family units are becoming 
more of the norm along with orphans 
Currently there are 2.6 million orphans in Kenya. If the main 
caregiver is not a parent, children are usually cared for by 
grandparents, relatives, siblings, the community or orphanages.
Children in Slums 
72% of Nairobi’s population lives in congested informal settlements, 
commonly referred to as slums, without proper access to sanitation, 
clean water, health care and other social services. 
Children in such areas are exposed to disproportionately high health 
hazards. Results show that the slum-born have higher mortality than 
non-slum-born, an indication that delivery in the slums has long-term 
health consequences for children 
Data from the slums of Nairobi show that children living in slum 
settlements are considerably more likely to get sick from infectious 
diseases, less likely to use medical services, and more likely to die 
than other major sub-populations, including rural residents.
identifying 
stakeholders
Stakeholder Identification. 
Female Child 
Pregnant 
Women 
Women’s Groups 
Grandmothers 
Birth 
Attendant 
Married 
Parents 
Male Child Unborn Child 
Fathers 
Non-relative 
Caregiver 
Siblings 
Teachers 
Local Industry 
Churches 
Public 
Healthcare 
NFPs/NGOs 
Doctors 
Slum Dwellers 
International 
School 
Administrators
fulfillment 
income 
admin time 
community support 
working capital 
tools & resources 
facility 
training 
Teachers. 
ECE educators we observed in Kenya were driven by a motivation to 
help their communities. Despite a less than promising outlook for 
steady income, these young men and women often complete a first-level 
ECE diploma and begin their own school. In this sense, many ECE 
educators are also small business owners. While their need for 
fulfillment and satisfaction is quite high, this entrepreneurial zest leads 
the ECE educator to take on a number of wide ranging roles which 
ultimately take away from actual teaching time. Our research showed 
the ECE educator spending much of their time building learning 
materials, salvaging trash to use for lessons, chasing overdue 
payments, and dealing with administrative tasks. Because their business 
depends on parents paying for the child’s education, maintaining a 
steady revenue stream is difficult. Counterintuitively, this leads the ECE 
teacher to take on more students, further increasing administrative 
workload, stressing school capacity, and adding to the list of slow-paying 
or non-paying parents. Often the ECE educator teachers out of 
their own home, or using a rented facility which tends to be inadequate 
for the number of students present. 
Needs:
safety & protection 
mother & child health 
development 
caring parent/figure 
acceptance of 
learning 
Children. 
They are commonly malnourished and because they lack Needs: 
access to basic health care, are often afflicted with diseases 
such as parasitic infestations. Children are often subjected to 
or witness violence and abuse and are psychologically 
affected for life. Due to extreme poverty in informal 
settlements, many children have little stimulation, access to 
toys and safe play areas. It is common that children do not 
attend school or drop out at a young age as they are 
needed to help at home with siblings, chores, water 
collection or their Caregivers simply can not afford to send 
their Children to school. Parents or Caregivers are often 
illiterate and may not see the value in their children’s 
education leaving their children little opportunity for social 
change or mobility.
income 
safety & protection 
physical/mental health 
child wellbeing 
parenting knowledge 
time & workload 
Parents. 
(incl. caregivers) 
Needs: 
A wide range of people can be considered parents or caregivers in a child’s 
life in the African slum including parents, single mothers, teenage mothers, 
grandparents, siblings and other community members.The family structure in 
Kenya is shifting from a large extended community structure to more 
individualistic. The single parent family structure is starting to emerge. The 
old traditions are no longer, but the new structure is not yet normal. Single 
mothers often still rely on their parents but increasingly feel isolated in the 
community and are prone to depression. Parents are interested in their 
children doing better than themselves and hope their children will help them 
when they grow up.Parents or caregivers in the slum are often uneducated 
and illiterate.
Healthcare 
Needs: 
Workers. satisfaction & care 
income 
education, training, 
skills 
retention, migration 
capacity 
donor & funder 
interests 
facilities & 
infrastructure 
policy visibility 
Kenya suffers from an overall shortage of health care workers and has a skill 
imbalances among the existing workforce.There is a maldistribution of health workers 
between urban and rural areas and between the public and private sectors. 
Healthcare workers face poor working environments rife with deficient equipment, 
lack of drugs and supplies along with irregular supervision and oversight. 
Professional development is a concern with a weak knowledge base in core skills and 
competencies the norm. There is a shortage of capital to pay for infrastructure, 
healthcare education, supplies, drugs and training. Care delivery through the 
traditional medical model we are familiar with in the western world and more 
traditional “medicine” is not aligned. Tradition can often trump science in health care 
depending on the setting and individual. The largest discipline is nursing and a 
professional college exists in Kenya that is unionized but many nurses work outside 
this system.Nurses in clinics, especially public ones, are often the last line of defense 
and can serve well beyond scopes of practice more prevalent in western countries.
uphold traditions 
relevance 
care 
trust and loyalty 
income 
Traditional Birth 
Attendants (TBAs) 
In Kenya’s slums, pregnant women often opt to have their children delivered in 
their own homes by community elders known as Traditional Birth Attendants 
(TBAs). TBAs generally use natural, traditional, and spiritual/religious birthing 
methods, often showing a resistance to more modern delivery practices. TBAs 
might deliver five to seven babies in a single day. Studies have shown that, while 
the community trusts TBAs because of their status in the community, their delivery 
success rate is quite low. A range of external organizations including NGOs and 
Healthcare associations frequently see the TBA as a barrier to early childhood 
health. A smaller number of these organizations have attempted, mostly 
unsuccessfully, to intervene by either educating community women directly, or 
trying to partner with TBAs to bring women in labour to licensed facilities. The 
TBAs, therefore, see their livelihoods at stake, increasing their perceived pressure 
to win the trust of the community in order to uphold their traditions and income 
sources. While this community trust is admirable, the TBA’s healthcare practices 
are less so, which may be a point of focus later in the project. 
Needs:
Relative Stakeholder Needs. 
teachers 
fulfillment 
income 
admin time 
community support 
working capital 
tools & resources 
facility 
training 
children 
safety & protection 
mother & child 
health 
development 
caring parent/figure 
acceptance of 
learning 
parents 
income 
safety & protection 
physical/mental 
health 
child wellbeing 
parenting 
knowledge 
time & workload 
healthcare 
satisfaction & care 
income 
education, training, 
skills 
retention, migration 
capacity 
donor & funder 
interests 
facilities & 
infrastructure 
policy visibility 
TBAs 
uphold traditions 
relevance 
care 
trust and loyalty 
income
problem 
areas
A design tension identifies not a 
problem or a solution, but rather a 
limited resource or choice across 
one or more criteria. 
Design tensions help us search the 
situation for crucial points that may 
make or break a system.
Recognizing Design Tensions. 
need for income 
need for care 
trust of tradition need for change 
teacher as teacher teacher as admin 
returns on ECE $ accessible financing 
new social structure social support for ECE
From Design Tensions to Problem Areas. 
The team used the concept of ‘Design 
Tensions’ to synthesize our insights. By 
grouping Design Tensions from 
independent and collaborative research, 
we were able to identify nine major 
problem areas which we would consider 
as meaningful possible territories for 
innovation.
From Design Tensions to Problem Areas. 
Trust of TBAs 
in ECE 
Care vs. 
Income 
Money, 
Income, Time 
as Currency 
Family 
Support of ECE 
Maternal 
Health 
Parallels b/w 
Healthcare & 
ECE 
Education 
Level of Parents 
Changing 
Traditions in the 
Slum 
Time as a 
Scarce 
Resource
Possible Problem Direction: 
Family Support of Early Learning 
A mother of three is recently on her 
own. Her husband left her after their 
third child and she is now isolated in the 
community. Her husband’s family no 
longer drops by. She wishes she could 
be a part of the community but people 
treat her like she’s a prostitute. Her 
children no longer can go to ECE and 
she has lost her social network.
Possible Problem Direction: 
Education Levels of Parents 
A mother of three children has tried to 
sort out the ECE system in her area but 
she can’t read the flyers that her friends 
have brought over. She wishes she 
could read to her kids but she can’t. 
She sings at home. When her children 
play with other kids she notices that 
other kids have a lot more words than 
hers.
Possible Problem Direction: 
Time as a Scarce Resource for Teachers 
An ECE teacher sees almost 100 kids 
per day. She spends her entire day 
dedicated to early childhood education 
but only 25% of it is actually teaching. 
During the day she also makes her own 
toys and classroom resources, designs 
her lesson plans, cooks lunch for the 
kids, recruits new students and chases 
parents for the money they owe.
Possible Problem Direction: 
Care at the Expense of Income 
A mom in the slum has a hard choice to 
make, her safety or an income to feed 
her children. She puts herself at risk and 
does dangerous work so she can feed 
the kids but she still doesn’t have the 
time to play with them. They don’t get 
to play with toys and she doesn’t get to 
read them.
Possible Problem Direction: 
Parallels between Healthcare and ECE 
A nurse and an ECE teacher have a lot of similarities 
and so do the systems in which they work. Like the 
ECE teacher, the nurse spends an inordinate amount 
of time doing administration and playing roles that 
take her time away from providing healthcare. She 
also functions in a world where tradition and culture 
play an important part. She is less trusted than 
traditional medicine and she has limited resources. 
She hopes to make a difference in people’s lives but 
she struggles to earn enough money.
Possible Problem Direction: 
Trust of Traditional Birth Attendants 
A traditional birth attendant is a well 
trusted member of the community. She 
knows most of the children and their 
families in the slums. She helps with 
their births but sometimes the mom 
and/or baby doesn’t make it. They die. 
She believes that this is god’s way. She 
enjoys supporting births but also needs 
other sources of income. She is more 
trusted than the outsiders who come to 
help the community.
Possible Problem Direction: 
Maternal Health 
Lisa just gave birth to a beautiful baby boy. She 
loves him very much but there is so much he needs. 
He is so vulnerable and exposed, she needs to feed 
him, find clothes and change him. But she is 
exhausted, she also has needs, she needs an 
education, an income, a community, food for herself. 
She finds herself having to choose between herself 
and her baby. When she was pregnant, she often 
put her baby first, now she doesn’t know how to do 
that.
Possible Problem Direction: 
Traditions in the Slums 
A pregnant mother is torn, does she travel a far distance 
to the hospital to have her baby or does she go to her 
friend and neighbour, the traditional birth attendant? 
When she was younger, she always knew that she’d go 
to the TBA like her mom did but now everything is 
changing. But that was when she lived in the village and 
everyone was her family. They would all be there when 
the baby was born and would be in their life forever. 
Now it’s just her and her mom, who will help if anything 
goes wrong? She decides to go the TBA and pray.
Possible Problem Direction: 
Money & Time as Currency 
The traditional birth attendant spends a lot of time trying 
to make additional income to supplement her decreasing 
role as a birth attendant. A mom of three spends so 
much of her time trying to get money to meet the basic 
physical needs of her children, she doesn’t get to spend 
time with them. An ECE teacher never gets to spend her 
time teaching, she has so many other things to do to run 
the school. The oldest girl in her family never gets to 
stay at school all day because she has to take care of her 
baby brother since the baby group ends at lunch. And 
there is not enough money for any of them.
Four Criteria for 
Choosing a Problem Area 
1. Did the opportunity area stem from unique or 
unexpected insights? 
2. Does the opportunity represent an area where change is 
feasible? 
3. Does the area represent an overlooked or underserved 
opportunity? 
4. Does the opportunity area present a territory where 
disruptive change can take place?
innovate 
here. 
Unique & 
Unexpected 
Feasible 
to Change 
Overlooked or 
Underserved 
Potential for 
Impact
Ranking & Prioritizing Problem Directions. 
Trust of TBAs 
Family Support of ECE 
Parent Education 
Money & Time as Currency 
Teaching Time vs. Admin Time - Scarce Resource 
Care vs. Income 
Mother vs Baby 
Healthcare and ECE 
Traditions and New Practices 
89 
Using our four criteria for selecting an innovation area, the team objectively 
ranked each potential problem area. After scoring, discussion, and further 
synthesis, the team was able to identify a clear problem direction. ‘Money & 
Time as Currency’ scored highest, and the team also included the ‘Time as a 
Scarce Resource’ theme in this problem direction because of the overlap 
between the two.
Problem Direction: Time 
What if we could 
make more time 
available for those 
involved in the 
child’s early years?
personas
Milka | ECE teacher in the slums of Nyalena 
Frustrations & Pain Points 
• Workload is overwhelming 
• Payment is not reliable 
• Teaching time is limited by other 
administrative tasks 
Milka is a thirty-two year old teacher in the slum area of Nairobi, Kenya. She received her 
ECE diploma seven years ago after she decided to dedicate her life to working with young 
children. Without any money to rent or buy a building, Milka began an ECE program out of 
her home in the slums of Nyalenda. Milka is the founder, administrator, coordinator, and 
also a teacher. 
Milka first offered the school for free to help a small group of children community, even 
hand-sewing uniforms and offering food to those who attended. Eventually, the program 
grew and Milka began charging 400 shillings a month to cover her expenses. Many parents 
could not afford this and chose not to send their children anymore. Still, Milka’s school sees 
around 95 children each day, 40 of which are in the ‘baby class’. 
Milka has contacted NGOs with no success. She “would just like to not worry about the 
money and be able to teach all of the children freely”. 
• Basic supplies aren’t available for number of 
students 
Influencers 
• Students 
• Teachers 
• Parents
Josephine | Traditional birth attendant 
Josephine is a 67 year old traditional birth attendant in the slums of Nairobi, where she has 
delivered babies to slum mothers for over thirty years. She is one of thirty TBAs in the slum 
who the community looks to for birthing support. She delivers one or two babies each week 
in a slum mother’s home. Josephine believes in traditional birth practices, such as ancient 
herbal lotions, and does not use delivery tools like those found in a hospital. She learned 
these from other community elders and this is Josephine’s only ‘education’. 
It is not uncommon for the babies or mothers who Josephine works with to become sick or 
even die after birth. Josephine says “this is a sign of something greater than us. Maybe this 
mother has been unfaithful. It is for a reason”. 
Over her thirty years of work in this area, Josephine says that many outside organizations 
have tried to interfere with her work and even try to work with her. She does not trust these 
outsiders and warns the community mothers about the suspicious of new medicines and 
practices they offer in ‘real hospitals’. Because of these interventions, however, Josephine 
now sells water in her free time in order to supplement her income. 
Influencers 
• Slum community mothers 
• NGOs and outside health organizations 
• Religious, spiritual and community elders/ 
leaders 
Frustrations & Pain Points 
• Pressure from outside organizations to conform to 
new practices 
• Some community mothers seeking help from other 
birth services such as midwives and clinics 
• Religious and community elders see Josephine and 
fellow TBAs as front lines of decreasing number of 
church goers
Kito is an 8 year old orphan child who lives in Soweto Village, an Informal Settlement in 
Kibera Slum, Nairobi, Kenya. His Mother died of AIDS after delivering a baby girl and his 
Father deserted the family shortly thereafter. 
Kito is a busy young person. He is head of his household and spends each day caring for his 
young sister, running deliveries for his uncle’s urban goat and chicken farm and bartering for 
water/food by helping a Birthing Assistant with daily care of young orphans. Kito misses his 
mom. 
When my Mom was alive, we lived in a nice big flat with two rooms on the second floor. I 
remember my Mom singing a lot before she got sick. My Father was always away, so I 
helped with housework when my Mom was laying down and sleeping all the time. Then 
she died. I miss my Mom and I dream about her dying and then I wake and she is 
already gone. 
Now Kito wishes they would have lots of food and could go back to their flat and that he 
could pay for his sister’s medicine. Kito is afraid to try and get food in the streets in Nairobi, 
“My friend went and he didn’t come back.” 
Frustrations & Pain Points 
• Can not go to school/no time/money 
• Hungry and thirsty 
• Little time for playing 
• Scared, sad, full of anxiety at night 
• Worried that his sister will die 
Influencers 
• Family (Uncle and Aunt, Sibling) 
• TBA 
• Teacher 
Kito | Orphan in Kibera Slum
Otieno is a 32 year old man that lives and works in Kibera. He has five children with 
my wife even though I cannot afford them with my low wage. “My latest child was 
born because the birth control my wife used was counterfeit”, says Otieno. He has two 
other wives and four children with them but I am not part of their lives. Otieno was 
raised in a rural part of Kenya and moved to Kibera at age 7. “This was very hard for 
me but my mom thought it would be a etter life here. At least in Kibera, you can have 
a little bit to survive, back home there is nothing” says Otieno. 
He works as a driver in Nairobi and drives tourists or businessmen around the city all 
day in a car that is owned by a company. He works 12 hours a day, 6 days a week. He 
is told that he has to work more if he wants to keep my job. Otieno would love to 
move his family to a better place where they could have a better future but he feels he 
cannot get out of Kibera. 
Frustrations & Pain Points 
• He does not have hope and wants to forget 
his life 
• He drinks to escape 
• He is worried about losing his job 
• Has just enough money for his kids 
Influencers 
• Peer pressure – other men 
• His wives 
• His children 
• Employer 
• His parents are both now dead 
Otieno | Man in Kibera Slum
Sabiha | Mother in Kibera Slum 
Sabiha is 25 years old and a mother of three children. Her eldest daughter is 8, her son is 4 
and her new baby was born 6 months ago. Her husband disappeared last year after our third 
child was born. To earn money she now works at the dump to collect plastic bags to sell to a 
recycler. She says the work is very hard and she brings her baby with her as she has nowhere 
else to go. Now she relies on her eldest daughter to take care of her son because her 
husband’s family has abandoned her. 
“Without my husband’s job, we now have had to move into a shack with another family. 
Sometimes, I’m not sure that I will be able to feed my children and usually there’s not 
enough for me. But my children are beautiful and I love them so much.” 
Frustrations & Pain Points 
● Often doesn’t have enough food for her 
children or herself 
● She doesn’t have time to play with her baby 
● She is having trouble breast feeding 
● She is isolated and depressed 
● She might get hurt at work or at home 
● She is afraid for her safety and her children’s 
safety without a man in the house 
Influencers: 
● Her family 
● Other women in the community 
● TBA
Aleela is a 23 year old nurse who works in one of the poorest parts of Nairobi – a 
neighborhood called Kibera. She works 15 hours a day, 6 days a week as there is a 
shortage of health workers in the area. “One district over, we have too many doctors 
and nurses as people can pay for them, here we have to make do with what we have”, 
says Aleela. 
She works in the public system where I deal with shortages of supplies, drugs and 
other health care workers to collaborate with. Aleela is frustrated,“I am thinking of 
moving to the private system where they have more.” Aleela feels isolated at her work, 
“The environment I work in is unsafe and sometimes I feel very alone as I don’t have 
the right equipment or supplies to do my job”. 
Frustrations & Pain Points 
• overwhelmed, discouraged and may want to move somewhere else in the 
world where she may make more money and be happier with my future. 
- She is alone and suffers because of the skills shortage in Kenya 
- In the private system, she would be better off and more well resourced, as she 
is a public worker she has less 
- She doesn’t have the supplies, equipment, drugs or infrastructure to do her job 
properly 
- She also feels like she does not have all the proper training she should have to 
keep her skills up to date 
- There is no money in the system, she has to barter for essential items to keep 
the clinic running 
- She has been trained in medicine based on science but is constantly faced with 
tension from those who believe in traditional cures to serious and very 
contagious illnesses 
- She cannot work 24 hours a day, but often does 
Influencers: 
- The community (she serves those most vulnerable) 
- Funders, NGOs, government, private entities – 
whoever pays for or controls services where she works 
- Regulatory bodies – the Nursing Council of Kenya 
- Suppliers and pharma companies 
Aleela | Nurse in Kibera Slum
journey 
mapping
Learning from the Journey Mapping 
Process. 
After laying out the Events, Thinking, and Feeling 
tracks, the team returned to identify new learning 
from each journey map. We call these Moments. 
Moments represent any points along the map that 
are of interest to us because of something new we 
learned by going through the journey mapping 
process.
Moments of Interest. • Breastfeeding appears to be a challenge that recurs for the 
mother and an opportunity for education/involvement from 
healthcare sector or traditional health leaders 
• Single mothers feel isolated from the rest of the community, as do 
nurses and ECE teachers when they are overwhelmed 
• The baby, although with their mother for the entire day, does not 
get interaction from the mother when she is working. The child is 
usually in a baby wrap. 
• At the nurse’s early morning clinic there is a potential for all of the 
caregivers (mother and orphan sibling) to be there with the baby 
and other children 
• Similarly, at the start of the school program there is a potential for 
the teacher to interact with the caregivers along with the baby 
and other children 
• Based on the journey map for the mom and baby, they have less 
opportunity to engage with the teacher but they do meet other 
women from the community at their work 
• People travel long distances to visit the nurse during off hours 
when they need health related help in the middle of the night 
• A day in the life of a nurse is very similar to the day in the life of 
the ECE teacher 
• Men seem to play a very small role in the life of children in Kenya 
• The physical location of where healthcare is provided in children 
aged 0 - 3 is quite often the same as where education services is 
provided and vice versa
Creating Points of View from Journey 
Mapping. 
While the identified Problem Area is “Time”, the 
team recognized the importance to the next phase 
of the project in creating Points of View. 
The outputs of Defining our Problem Area, 
Creating Personas, and Journey Mapping became 
the inputs for our Points of View. These Points of 
View include the users we are interested in 
designing for and under what circumstances.
Two points of view 
on time. 
A struggling 
teacherpreneur, who only 
wants to help her 
community and make a 
modest income, needs to 
spend more time 
educating and less time 
administering.
Two points of view 
on time. 
A working mother, who 
must generate income to 
feed her family, needs to 
find work while also finding 
the time to properly care 
for her 6 month old child.
innovation 
criteria
1 Design for contextual relevance. 
2 Design for economics. 
3 Design for repeatability & adaptability. 
4 Design for the benefit of the child. 
5 Design for emotion & empowerment.
barriers.
1 The power of tradition. 
2 Finding revenue streams. 
ECE regulation and operating 
environment. 
3 
4 
Conceptual understanding of 
‘time’ in Africa.
conclusion
The Context 
The early childhood development needs of children in Kenya are not met. 
Identifying Stakeholders 
There are five main stakeholder groups: Children. Caregivers, Teachers, 
Birth Attendants, Healthcare Workers 
Problem Areas 
‘Making Time Available’ met our criteria of uniqueness, feasibility, 
overlooked needs, and possibility for disruptive change. 
Personas 
Six personas guided our development of insights grounded in empathy. 
Journey Mapping 
Explored 24 hours in the life of our Personas in order to identify Moments & 
Interactions to shape our Points of View. 
Innovation Criteria 
We will design for: Contextual Relevance, Economic Realities, Repeatability & 
Adaptability, the Benefit of the Child, and Emotional Fulfillment.
A Video Reflection. 
https://vimeo.com/110848172 
Password: businessanddesign 
As part of our project, we 
documented our work and 
reflections on the process 
in a short film, available 
for viewing with the link 
and password below.
bibliography
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Halpern, R. (1990). Poverty and Early Childhood Parenting: Toward a Framework for Intervention. American Journal of Orthopsychiatry, 60(1), 6-18. 
Anthony, D., & Anthony, D. (2012). The state of the world's children 2012: Children in an urban world. New York, NY: United Nations Children's Fund (UNICEF). 
UNICEF. (2014). An Early Childhood Development: A Statistical Snapshot. Data and Analystic Section. 
Pain, P. (2014, September 5). Hunger still holds back India's Schools. The Guardian Weekly 
Nair, M. K. C., & Rekha Radhakrishnan, S. (2004). Early childhood development in deprived urban settlements. Indian pediatrics, 41(3), 227-238. 
Mboho, M., Eyo, U., & Agbaje, A. (2012). Services of the traditional birth attendants: how relevant in achieving millenium development goal 5? Academic Research International. 2(3), 710-717. 
Casillas, Giselle Emilia Navarro, "Early Care and Education for At-Risk Children in Rural and Urban Slums in Kenya" (2010). Independent Study Project (ISP) Collection. Paper 967. http://digitalcollections.sit.edu/isp_collection/967
Bibliography (cont’d) 
Mboho, M., Eyo, U., & Agbaje, A. (2012). Services of the traditional birth attendants: how relevant in achieving millenium development goal 5? Academic Research International. 2(3), 710-717. 
Casillas, Giselle Emilia Navarro, "Early Care and Education for At-Risk Children in Rural and Urban Slums in Kenya" (2010). Independent Study Project (ISP) Collection. Paper 967. http://digitalcollections.sit.edu/isp_collection/967 
Meda, S. G. (2013). Single Mothers of Nairobi: Rural-Urban Migration and the Transformation of Gender Roles and Family Relations in Kenya. Lidé města, (02), 279-307. 
Abuya, B., Ciera, J., & Kimani-Murage, E. (2012). Effect of mother’s education on child’s nutritional status in the slums of Nairobi. BMC Pediatrics, 12. 
Ramachandran, V., & Saihjee, A. (2002). The New Segregation: Reflections on Gender and Equity in Primary Education. 37(17), 1600-1613. 
Irwin, L.G., Siddiqi, A., & Hertzman, C. (March, 2007) Early Childhood Development - Powerful Equalizer. A Report from the World Health Organization’s Commission on Social Determinants of Health. 
Samuelsson, I.P. & Kaga, Y. The Contribution of Early Childhood Education to a Sustainable Society. UNESCO. (2008) http://unesdoc.unesco.org/images/0015/001593/159355e.pdf. 
Shonkoff, J. P. (2010), Building a New Biodevelopmental Framework to Guide the Future of Early Childhood Policy. Child Development, 81:357–367. 
Phillips, D. A., & Shonkoff, J. P. (Eds.). (2000). From Neurons to Neighborhoods: The Science of Early Childhood Development. National Academies Press. 
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Awasthi S, Peto R, Pande VK, Fletcher RH, Read S, et al. (2008) Effects of Deworming on Malnourished Preschool Children in India: An Open-Labelled, Cluster-Randomized Trial. PLoS Negl Trop Dis 2(4): e223. doi:10.1371/journal.pntd. 
0000223 
Waldfogel, Jane (2004) Social mobility, life chances and the early years. (2004) Center for Analysis of Social Exclusion, London School of Economics 
Herman-Smith, Robert (2013). Do Preschool Programs affect Social Disadvantage? What Social Workers should know. Social Work 58, 1 (pp. 66-73) 
Kostelny, K., Wessells, M., Chabeda-Barthe, J., & Ondoro, K. (2013). Learning about children in urban slums: A rapid ethnographic study in two urban slums in Mombasa of community-based child protection mechanisms and their 
linkage with the Kenyan national child protection system. London: Interagency Learning Initiative on Community-Based Child Protection Mechanisms and Child Protection Systems. 
Erulkar, A., Matheka, J. K., & Population Council. (2007). Adolescence in the Kibera slums of Nairobi, Kenya. Nairobi, Kenya : New York: Population Council. 
Togom, D. K. (2009). Challenges facing AIDS Orphans in Nairobi Kibera Slums. Thesis, TURKU UNIVERSITY OF APPLIED SCIENCE 
Kbc Kenya (2013). Traditional Birth Attendants. [Video]. https://www.youtube.com/watch?v=zk3VmvMfjaU
Insight by Ola Möller from The Noun Project 
Baby Carrier by Luis Prado from The Noun Project 
Icon by Milky - Digital innovation from The Noun 
Project 
Shoe by Chris Kerr from The Noun Project 
Doctor by Wilson Joseph from The Noun Project 
Childbirth by Luis Prado from The Noun Project 
Clock by Taylor Medlin from The Noun Project 
Teacher by Juan Pablo Bravo from The Noun Project 
Money by Luis Prado from The Noun Project 
Man by Justin Alexander from The Noun Project 
Nursery by Luis Prado from The Noun Project 
Boy by Peacock Dream from The Noun Project 
Sine Wave by Jared Pace from The Noun Project 
Teacher by Juan Pablo Bravo from The Noun Project 
Tools by Juan Pablo Bravo from The Noun Project 
Scribble by Emily Haasch from The Noun Project 
Road Block by Lift Interactive from The Noun Project 
Gauge by Juan Pablo Bravo from The Noun Project 
Rubik's Cube by David Papworth from The Noun 
Project 
School by JenniferWong from The Noun Project 
Church by Joab Penalva from The Noun Project 
Teacher by Piotrek Chuchla from The Noun Project 
Binoculars by Luis Prado from The Noun Project 
Insight by Ola Möller from The Noun Project 
Clock by christoph robausch from The Noun Project 
Binoculars by Ben Fausone from The Noun Project 
Childbirth by Luis Prado from The Noun Project 
Vote by Krisada from The Noun Project 
Children by Sarah Rudkin from The Noun Project 
Team by Wilson Joseph from The Noun Project 
Growth by Mister Pixel from The Noun Project 
Observe by la-fabrique-créative from The Noun 
Project 
Elderly Woman by Francisca Arévalo from The Noun 
Project 
High Five by Keith Mulvin from The Noun Project 
Embryo by Muhamad Faizal Rahman Hakim from The 
Noun Project 
Sprint Cycle by Chris Jones from The Noun Project 
People by Wilson Joseph from The Noun Project 
Networking by gilbert bages from The Noun Project 
Pregnant by Gregory Sujkowski from The Noun 
Project 
Nonprofit by Brandosaur.us from The Noun Project 
Check Mark by Nathanael Siering from The Noun 
Project 
Faith, Praying, hands, High Five, Implore, Invocate, 
Supplicate, Beg, Beseech, Invoke, Call Upon, Ask, 
Appeal by Cristiano Zoucas from The Noun Project 
Of tension by Amrit Mazumder from The Noun Project 
Photography: 
Ruggles, Brad (Photographer). (2010). Boy in Kibera Slum. [Digital Image]. 
Retrieved from https://www.flickr.com/photos/bradruggles/4501152322 
Bill and Melinda Gates Foundation (2009). The Crowded Slum of Korogocho [Digital Image]. 
Retrieved from https://www.flickr.com/photos/gatesfoundation/6667811857 
Burgert, Kevin (Photographer). (2006). Cup Feeding. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/68899910@N00/338946216 
Novartis Ag (2011). Kibera slum area of Kenya. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/51868421@N04/7064192761 
Colin Crowley (Photographer). (2009). kibera_photoshow10. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/newbeatphoto/3726826076 
Leigh Rowan (Photographer). (2009). Kibera-Nairobi. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/leighrowan/3239468096/ 
Artistactivists. (2010). Kibera Photo Project with Sisi ni Amani. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/artistsactivists/8001372124 
Artistactivists. (2010). Kibera Photo Project with Sisi ni Amani. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/artistsactivists/8001372124 
Jaap den Dulk (Photographer). (2009). Business Model Canvas - Great Visual by Jam. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/11527081@N05/3641124674/ 
Unamid (Photographer) (2012). El Fasher Hospital. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/unamid-photo/8267209312 
Brian Wolf (Photographer) (2011). Good Teacher. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/mightyboybrian/6389271595/ 
Brian Wolf (Photographer) (2011). Girl Look Back. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/mightyboybrian/6835016251 
Upper Lab (2009). Kids at School. {Digital Image}. 
Retrieved from https://www.flickr.com/photos/upperlab/3368442804 
Bibliography (cont’d) 
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Problem Framing: Early Childhood Learning

  • 1. Time for change. A human-centred design perspective on early childhood education in urban slums. Project Two: Problem Framing Sean Molloy Kevin Morris Lorraine Randell Marta Scythes Julie Sommerfreund
  • 2. The Context sets the stage for where we’ll innovate. Identifying Stakeholders tells us who is present and what their needs are. Problem Areas stem from emergent patterns found within the stakeholder ecosystem. Personas develop human-centred perspectives of the people we need to consider. Journey Mapping identifies critical moments and touch points for transformation & change. Innovation Criteria states the requirements we must meet and the constraints we’ll design within.
  • 4. The Benefits of ECE. Early childhood education programs have been found to yield benefits in academic achievement, behaviour, educational progression, delinquency and crime, and labor market success. There is mounting evidence that interventions in early childhood education particularly benefit the poor and disadvantaged. It may also have positive impacts on parents and the economy as a whole. ECE interventions can be a gateway to other development supports like nutrition and health. It also improves gender and social inequalities and has been linked to better cognitive, language, physical and social development.
  • 5. Who Cares for Children? Kenya is heavily effected by the AIDS epidemic. 1.6 million people in the country have AIDS and 1.1 million children are orphaned because of it. 180,000 children in Kenya are HIV positive. Urban migration is also impacting the family structure while increasing the number of single parents. The number of non relative caregivers are on the rise as the traditional family structure breaks down. Single mother family units are becoming more of the norm along with orphans Currently there are 2.6 million orphans in Kenya. If the main caregiver is not a parent, children are usually cared for by grandparents, relatives, siblings, the community or orphanages.
  • 6. Children in Slums 72% of Nairobi’s population lives in congested informal settlements, commonly referred to as slums, without proper access to sanitation, clean water, health care and other social services. Children in such areas are exposed to disproportionately high health hazards. Results show that the slum-born have higher mortality than non-slum-born, an indication that delivery in the slums has long-term health consequences for children Data from the slums of Nairobi show that children living in slum settlements are considerably more likely to get sick from infectious diseases, less likely to use medical services, and more likely to die than other major sub-populations, including rural residents.
  • 8. Stakeholder Identification. Female Child Pregnant Women Women’s Groups Grandmothers Birth Attendant Married Parents Male Child Unborn Child Fathers Non-relative Caregiver Siblings Teachers Local Industry Churches Public Healthcare NFPs/NGOs Doctors Slum Dwellers International School Administrators
  • 9. fulfillment income admin time community support working capital tools & resources facility training Teachers. ECE educators we observed in Kenya were driven by a motivation to help their communities. Despite a less than promising outlook for steady income, these young men and women often complete a first-level ECE diploma and begin their own school. In this sense, many ECE educators are also small business owners. While their need for fulfillment and satisfaction is quite high, this entrepreneurial zest leads the ECE educator to take on a number of wide ranging roles which ultimately take away from actual teaching time. Our research showed the ECE educator spending much of their time building learning materials, salvaging trash to use for lessons, chasing overdue payments, and dealing with administrative tasks. Because their business depends on parents paying for the child’s education, maintaining a steady revenue stream is difficult. Counterintuitively, this leads the ECE teacher to take on more students, further increasing administrative workload, stressing school capacity, and adding to the list of slow-paying or non-paying parents. Often the ECE educator teachers out of their own home, or using a rented facility which tends to be inadequate for the number of students present. Needs:
  • 10. safety & protection mother & child health development caring parent/figure acceptance of learning Children. They are commonly malnourished and because they lack Needs: access to basic health care, are often afflicted with diseases such as parasitic infestations. Children are often subjected to or witness violence and abuse and are psychologically affected for life. Due to extreme poverty in informal settlements, many children have little stimulation, access to toys and safe play areas. It is common that children do not attend school or drop out at a young age as they are needed to help at home with siblings, chores, water collection or their Caregivers simply can not afford to send their Children to school. Parents or Caregivers are often illiterate and may not see the value in their children’s education leaving their children little opportunity for social change or mobility.
  • 11. income safety & protection physical/mental health child wellbeing parenting knowledge time & workload Parents. (incl. caregivers) Needs: A wide range of people can be considered parents or caregivers in a child’s life in the African slum including parents, single mothers, teenage mothers, grandparents, siblings and other community members.The family structure in Kenya is shifting from a large extended community structure to more individualistic. The single parent family structure is starting to emerge. The old traditions are no longer, but the new structure is not yet normal. Single mothers often still rely on their parents but increasingly feel isolated in the community and are prone to depression. Parents are interested in their children doing better than themselves and hope their children will help them when they grow up.Parents or caregivers in the slum are often uneducated and illiterate.
  • 12. Healthcare Needs: Workers. satisfaction & care income education, training, skills retention, migration capacity donor & funder interests facilities & infrastructure policy visibility Kenya suffers from an overall shortage of health care workers and has a skill imbalances among the existing workforce.There is a maldistribution of health workers between urban and rural areas and between the public and private sectors. Healthcare workers face poor working environments rife with deficient equipment, lack of drugs and supplies along with irregular supervision and oversight. Professional development is a concern with a weak knowledge base in core skills and competencies the norm. There is a shortage of capital to pay for infrastructure, healthcare education, supplies, drugs and training. Care delivery through the traditional medical model we are familiar with in the western world and more traditional “medicine” is not aligned. Tradition can often trump science in health care depending on the setting and individual. The largest discipline is nursing and a professional college exists in Kenya that is unionized but many nurses work outside this system.Nurses in clinics, especially public ones, are often the last line of defense and can serve well beyond scopes of practice more prevalent in western countries.
  • 13. uphold traditions relevance care trust and loyalty income Traditional Birth Attendants (TBAs) In Kenya’s slums, pregnant women often opt to have their children delivered in their own homes by community elders known as Traditional Birth Attendants (TBAs). TBAs generally use natural, traditional, and spiritual/religious birthing methods, often showing a resistance to more modern delivery practices. TBAs might deliver five to seven babies in a single day. Studies have shown that, while the community trusts TBAs because of their status in the community, their delivery success rate is quite low. A range of external organizations including NGOs and Healthcare associations frequently see the TBA as a barrier to early childhood health. A smaller number of these organizations have attempted, mostly unsuccessfully, to intervene by either educating community women directly, or trying to partner with TBAs to bring women in labour to licensed facilities. The TBAs, therefore, see their livelihoods at stake, increasing their perceived pressure to win the trust of the community in order to uphold their traditions and income sources. While this community trust is admirable, the TBA’s healthcare practices are less so, which may be a point of focus later in the project. Needs:
  • 14. Relative Stakeholder Needs. teachers fulfillment income admin time community support working capital tools & resources facility training children safety & protection mother & child health development caring parent/figure acceptance of learning parents income safety & protection physical/mental health child wellbeing parenting knowledge time & workload healthcare satisfaction & care income education, training, skills retention, migration capacity donor & funder interests facilities & infrastructure policy visibility TBAs uphold traditions relevance care trust and loyalty income
  • 16. A design tension identifies not a problem or a solution, but rather a limited resource or choice across one or more criteria. Design tensions help us search the situation for crucial points that may make or break a system.
  • 17. Recognizing Design Tensions. need for income need for care trust of tradition need for change teacher as teacher teacher as admin returns on ECE $ accessible financing new social structure social support for ECE
  • 18. From Design Tensions to Problem Areas. The team used the concept of ‘Design Tensions’ to synthesize our insights. By grouping Design Tensions from independent and collaborative research, we were able to identify nine major problem areas which we would consider as meaningful possible territories for innovation.
  • 19. From Design Tensions to Problem Areas. Trust of TBAs in ECE Care vs. Income Money, Income, Time as Currency Family Support of ECE Maternal Health Parallels b/w Healthcare & ECE Education Level of Parents Changing Traditions in the Slum Time as a Scarce Resource
  • 20. Possible Problem Direction: Family Support of Early Learning A mother of three is recently on her own. Her husband left her after their third child and she is now isolated in the community. Her husband’s family no longer drops by. She wishes she could be a part of the community but people treat her like she’s a prostitute. Her children no longer can go to ECE and she has lost her social network.
  • 21. Possible Problem Direction: Education Levels of Parents A mother of three children has tried to sort out the ECE system in her area but she can’t read the flyers that her friends have brought over. She wishes she could read to her kids but she can’t. She sings at home. When her children play with other kids she notices that other kids have a lot more words than hers.
  • 22. Possible Problem Direction: Time as a Scarce Resource for Teachers An ECE teacher sees almost 100 kids per day. She spends her entire day dedicated to early childhood education but only 25% of it is actually teaching. During the day she also makes her own toys and classroom resources, designs her lesson plans, cooks lunch for the kids, recruits new students and chases parents for the money they owe.
  • 23. Possible Problem Direction: Care at the Expense of Income A mom in the slum has a hard choice to make, her safety or an income to feed her children. She puts herself at risk and does dangerous work so she can feed the kids but she still doesn’t have the time to play with them. They don’t get to play with toys and she doesn’t get to read them.
  • 24. Possible Problem Direction: Parallels between Healthcare and ECE A nurse and an ECE teacher have a lot of similarities and so do the systems in which they work. Like the ECE teacher, the nurse spends an inordinate amount of time doing administration and playing roles that take her time away from providing healthcare. She also functions in a world where tradition and culture play an important part. She is less trusted than traditional medicine and she has limited resources. She hopes to make a difference in people’s lives but she struggles to earn enough money.
  • 25. Possible Problem Direction: Trust of Traditional Birth Attendants A traditional birth attendant is a well trusted member of the community. She knows most of the children and their families in the slums. She helps with their births but sometimes the mom and/or baby doesn’t make it. They die. She believes that this is god’s way. She enjoys supporting births but also needs other sources of income. She is more trusted than the outsiders who come to help the community.
  • 26. Possible Problem Direction: Maternal Health Lisa just gave birth to a beautiful baby boy. She loves him very much but there is so much he needs. He is so vulnerable and exposed, she needs to feed him, find clothes and change him. But she is exhausted, she also has needs, she needs an education, an income, a community, food for herself. She finds herself having to choose between herself and her baby. When she was pregnant, she often put her baby first, now she doesn’t know how to do that.
  • 27. Possible Problem Direction: Traditions in the Slums A pregnant mother is torn, does she travel a far distance to the hospital to have her baby or does she go to her friend and neighbour, the traditional birth attendant? When she was younger, she always knew that she’d go to the TBA like her mom did but now everything is changing. But that was when she lived in the village and everyone was her family. They would all be there when the baby was born and would be in their life forever. Now it’s just her and her mom, who will help if anything goes wrong? She decides to go the TBA and pray.
  • 28. Possible Problem Direction: Money & Time as Currency The traditional birth attendant spends a lot of time trying to make additional income to supplement her decreasing role as a birth attendant. A mom of three spends so much of her time trying to get money to meet the basic physical needs of her children, she doesn’t get to spend time with them. An ECE teacher never gets to spend her time teaching, she has so many other things to do to run the school. The oldest girl in her family never gets to stay at school all day because she has to take care of her baby brother since the baby group ends at lunch. And there is not enough money for any of them.
  • 29. Four Criteria for Choosing a Problem Area 1. Did the opportunity area stem from unique or unexpected insights? 2. Does the opportunity represent an area where change is feasible? 3. Does the area represent an overlooked or underserved opportunity? 4. Does the opportunity area present a territory where disruptive change can take place?
  • 30. innovate here. Unique & Unexpected Feasible to Change Overlooked or Underserved Potential for Impact
  • 31. Ranking & Prioritizing Problem Directions. Trust of TBAs Family Support of ECE Parent Education Money & Time as Currency Teaching Time vs. Admin Time - Scarce Resource Care vs. Income Mother vs Baby Healthcare and ECE Traditions and New Practices 89 Using our four criteria for selecting an innovation area, the team objectively ranked each potential problem area. After scoring, discussion, and further synthesis, the team was able to identify a clear problem direction. ‘Money & Time as Currency’ scored highest, and the team also included the ‘Time as a Scarce Resource’ theme in this problem direction because of the overlap between the two.
  • 32. Problem Direction: Time What if we could make more time available for those involved in the child’s early years?
  • 34. Milka | ECE teacher in the slums of Nyalena Frustrations & Pain Points • Workload is overwhelming • Payment is not reliable • Teaching time is limited by other administrative tasks Milka is a thirty-two year old teacher in the slum area of Nairobi, Kenya. She received her ECE diploma seven years ago after she decided to dedicate her life to working with young children. Without any money to rent or buy a building, Milka began an ECE program out of her home in the slums of Nyalenda. Milka is the founder, administrator, coordinator, and also a teacher. Milka first offered the school for free to help a small group of children community, even hand-sewing uniforms and offering food to those who attended. Eventually, the program grew and Milka began charging 400 shillings a month to cover her expenses. Many parents could not afford this and chose not to send their children anymore. Still, Milka’s school sees around 95 children each day, 40 of which are in the ‘baby class’. Milka has contacted NGOs with no success. She “would just like to not worry about the money and be able to teach all of the children freely”. • Basic supplies aren’t available for number of students Influencers • Students • Teachers • Parents
  • 35. Josephine | Traditional birth attendant Josephine is a 67 year old traditional birth attendant in the slums of Nairobi, where she has delivered babies to slum mothers for over thirty years. She is one of thirty TBAs in the slum who the community looks to for birthing support. She delivers one or two babies each week in a slum mother’s home. Josephine believes in traditional birth practices, such as ancient herbal lotions, and does not use delivery tools like those found in a hospital. She learned these from other community elders and this is Josephine’s only ‘education’. It is not uncommon for the babies or mothers who Josephine works with to become sick or even die after birth. Josephine says “this is a sign of something greater than us. Maybe this mother has been unfaithful. It is for a reason”. Over her thirty years of work in this area, Josephine says that many outside organizations have tried to interfere with her work and even try to work with her. She does not trust these outsiders and warns the community mothers about the suspicious of new medicines and practices they offer in ‘real hospitals’. Because of these interventions, however, Josephine now sells water in her free time in order to supplement her income. Influencers • Slum community mothers • NGOs and outside health organizations • Religious, spiritual and community elders/ leaders Frustrations & Pain Points • Pressure from outside organizations to conform to new practices • Some community mothers seeking help from other birth services such as midwives and clinics • Religious and community elders see Josephine and fellow TBAs as front lines of decreasing number of church goers
  • 36. Kito is an 8 year old orphan child who lives in Soweto Village, an Informal Settlement in Kibera Slum, Nairobi, Kenya. His Mother died of AIDS after delivering a baby girl and his Father deserted the family shortly thereafter. Kito is a busy young person. He is head of his household and spends each day caring for his young sister, running deliveries for his uncle’s urban goat and chicken farm and bartering for water/food by helping a Birthing Assistant with daily care of young orphans. Kito misses his mom. When my Mom was alive, we lived in a nice big flat with two rooms on the second floor. I remember my Mom singing a lot before she got sick. My Father was always away, so I helped with housework when my Mom was laying down and sleeping all the time. Then she died. I miss my Mom and I dream about her dying and then I wake and she is already gone. Now Kito wishes they would have lots of food and could go back to their flat and that he could pay for his sister’s medicine. Kito is afraid to try and get food in the streets in Nairobi, “My friend went and he didn’t come back.” Frustrations & Pain Points • Can not go to school/no time/money • Hungry and thirsty • Little time for playing • Scared, sad, full of anxiety at night • Worried that his sister will die Influencers • Family (Uncle and Aunt, Sibling) • TBA • Teacher Kito | Orphan in Kibera Slum
  • 37. Otieno is a 32 year old man that lives and works in Kibera. He has five children with my wife even though I cannot afford them with my low wage. “My latest child was born because the birth control my wife used was counterfeit”, says Otieno. He has two other wives and four children with them but I am not part of their lives. Otieno was raised in a rural part of Kenya and moved to Kibera at age 7. “This was very hard for me but my mom thought it would be a etter life here. At least in Kibera, you can have a little bit to survive, back home there is nothing” says Otieno. He works as a driver in Nairobi and drives tourists or businessmen around the city all day in a car that is owned by a company. He works 12 hours a day, 6 days a week. He is told that he has to work more if he wants to keep my job. Otieno would love to move his family to a better place where they could have a better future but he feels he cannot get out of Kibera. Frustrations & Pain Points • He does not have hope and wants to forget his life • He drinks to escape • He is worried about losing his job • Has just enough money for his kids Influencers • Peer pressure – other men • His wives • His children • Employer • His parents are both now dead Otieno | Man in Kibera Slum
  • 38. Sabiha | Mother in Kibera Slum Sabiha is 25 years old and a mother of three children. Her eldest daughter is 8, her son is 4 and her new baby was born 6 months ago. Her husband disappeared last year after our third child was born. To earn money she now works at the dump to collect plastic bags to sell to a recycler. She says the work is very hard and she brings her baby with her as she has nowhere else to go. Now she relies on her eldest daughter to take care of her son because her husband’s family has abandoned her. “Without my husband’s job, we now have had to move into a shack with another family. Sometimes, I’m not sure that I will be able to feed my children and usually there’s not enough for me. But my children are beautiful and I love them so much.” Frustrations & Pain Points ● Often doesn’t have enough food for her children or herself ● She doesn’t have time to play with her baby ● She is having trouble breast feeding ● She is isolated and depressed ● She might get hurt at work or at home ● She is afraid for her safety and her children’s safety without a man in the house Influencers: ● Her family ● Other women in the community ● TBA
  • 39. Aleela is a 23 year old nurse who works in one of the poorest parts of Nairobi – a neighborhood called Kibera. She works 15 hours a day, 6 days a week as there is a shortage of health workers in the area. “One district over, we have too many doctors and nurses as people can pay for them, here we have to make do with what we have”, says Aleela. She works in the public system where I deal with shortages of supplies, drugs and other health care workers to collaborate with. Aleela is frustrated,“I am thinking of moving to the private system where they have more.” Aleela feels isolated at her work, “The environment I work in is unsafe and sometimes I feel very alone as I don’t have the right equipment or supplies to do my job”. Frustrations & Pain Points • overwhelmed, discouraged and may want to move somewhere else in the world where she may make more money and be happier with my future. - She is alone and suffers because of the skills shortage in Kenya - In the private system, she would be better off and more well resourced, as she is a public worker she has less - She doesn’t have the supplies, equipment, drugs or infrastructure to do her job properly - She also feels like she does not have all the proper training she should have to keep her skills up to date - There is no money in the system, she has to barter for essential items to keep the clinic running - She has been trained in medicine based on science but is constantly faced with tension from those who believe in traditional cures to serious and very contagious illnesses - She cannot work 24 hours a day, but often does Influencers: - The community (she serves those most vulnerable) - Funders, NGOs, government, private entities – whoever pays for or controls services where she works - Regulatory bodies – the Nursing Council of Kenya - Suppliers and pharma companies Aleela | Nurse in Kibera Slum
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  • 52. Learning from the Journey Mapping Process. After laying out the Events, Thinking, and Feeling tracks, the team returned to identify new learning from each journey map. We call these Moments. Moments represent any points along the map that are of interest to us because of something new we learned by going through the journey mapping process.
  • 53. Moments of Interest. • Breastfeeding appears to be a challenge that recurs for the mother and an opportunity for education/involvement from healthcare sector or traditional health leaders • Single mothers feel isolated from the rest of the community, as do nurses and ECE teachers when they are overwhelmed • The baby, although with their mother for the entire day, does not get interaction from the mother when she is working. The child is usually in a baby wrap. • At the nurse’s early morning clinic there is a potential for all of the caregivers (mother and orphan sibling) to be there with the baby and other children • Similarly, at the start of the school program there is a potential for the teacher to interact with the caregivers along with the baby and other children • Based on the journey map for the mom and baby, they have less opportunity to engage with the teacher but they do meet other women from the community at their work • People travel long distances to visit the nurse during off hours when they need health related help in the middle of the night • A day in the life of a nurse is very similar to the day in the life of the ECE teacher • Men seem to play a very small role in the life of children in Kenya • The physical location of where healthcare is provided in children aged 0 - 3 is quite often the same as where education services is provided and vice versa
  • 54. Creating Points of View from Journey Mapping. While the identified Problem Area is “Time”, the team recognized the importance to the next phase of the project in creating Points of View. The outputs of Defining our Problem Area, Creating Personas, and Journey Mapping became the inputs for our Points of View. These Points of View include the users we are interested in designing for and under what circumstances.
  • 55. Two points of view on time. A struggling teacherpreneur, who only wants to help her community and make a modest income, needs to spend more time educating and less time administering.
  • 56. Two points of view on time. A working mother, who must generate income to feed her family, needs to find work while also finding the time to properly care for her 6 month old child.
  • 58. 1 Design for contextual relevance. 2 Design for economics. 3 Design for repeatability & adaptability. 4 Design for the benefit of the child. 5 Design for emotion & empowerment.
  • 60. 1 The power of tradition. 2 Finding revenue streams. ECE regulation and operating environment. 3 4 Conceptual understanding of ‘time’ in Africa.
  • 62. The Context The early childhood development needs of children in Kenya are not met. Identifying Stakeholders There are five main stakeholder groups: Children. Caregivers, Teachers, Birth Attendants, Healthcare Workers Problem Areas ‘Making Time Available’ met our criteria of uniqueness, feasibility, overlooked needs, and possibility for disruptive change. Personas Six personas guided our development of insights grounded in empathy. Journey Mapping Explored 24 hours in the life of our Personas in order to identify Moments & Interactions to shape our Points of View. Innovation Criteria We will design for: Contextual Relevance, Economic Realities, Repeatability & Adaptability, the Benefit of the Child, and Emotional Fulfillment.
  • 63. A Video Reflection. https://vimeo.com/110848172 Password: businessanddesign As part of our project, we documented our work and reflections on the process in a short film, available for viewing with the link and password below.
  • 65. Bibliography Amuyunzu-Nyamongo, M., & Nyamongo, I. (2006). Health Seeking Behaviour of Mothers of Under-Five-Year-Old Children in the Slum Communities of Nairobi, Kenya. Anthropology and Medicine , 13 (1). Bourdanné, D. (2010). Family Life in Africa. Retrieved from Transforming Lives on Four Continents: http://www.bmsworldmission.org/africanfamily Fotso, J., Ezeh, A., Ogollah, R., & Ziraba, A. What does access to maternity health care among the urban poor mean? University of Southampton. Kindzeka, M., & Lattus, A. (2012). Africa's family structure faces massive upheaval. Retrieved from Deutsche Welle: http://www.dw.de/africas-family-structure-faces-massive-upheaval/a-15780769 Moja Afryka. (n.d.). Concept of Family in Africa. Retrieved 2014, from Moja Afryka: http://mojaafryka.weebly.com/concept-of-family.html Nairobi Community Movie House. (2014). African Slum Journal. Retrieved 2014, from http://www.africanslumjournal.com Social Trends Institute. (2008). Family Structures and Globalization in Africa. Retrieved from Social Trends Institute: http://www.socialtrendsinstitute.org/experts/experts-meetings/culture-lifestyles/family-structures-and-globalization-in-africa Izugbara, C., Tikkanen, R., & Barron, K. (2014). Men, masculinity, and community development in Kenyan slums. Community Development, 32-44. Boomtown Slum. (2012, December 22). The Economist. Barnett, W., & Ackerman, D. (n.d.). Costs, Benefits, And Long-Term Effects Of Early Care And Education Programs: Recommendations And Cautions For Community Developers. Community Development, 86-100. Vol. 37, No. 2, Summer 2006 Barnett, W., & Escobar, C. (1989). Research on the cost effectiveness of early educational intervention: Implications for research and policy. American Journal of Community Psychology, 17(6), 677-704. Kenya Country Statistics, UNICEF. (2013, December 27). Retrieved November 5, 2014, from http://www.unicef.org/infobycountry/kenya_statistics.html Karoly, L., Kilburn, R., & Cannon, J. (2005). Proven Benefits of Early Childhood Interventions. Rand Labour and Population. RAND. Early Childhood Education Has Widespread and Long Lasting Benefits. (2012).Special Report - TD Economics. Retrieved November 5, 2014, from http://www.td.com/document/PDF/economics/special/ di1112_EarlyChildhoodEducation.pdf Halpern, R. (1990). Poverty and Early Childhood Parenting: Toward a Framework for Intervention. American Journal of Orthopsychiatry, 60(1), 6-18. Anthony, D., & Anthony, D. (2012). The state of the world's children 2012: Children in an urban world. New York, NY: United Nations Children's Fund (UNICEF). UNICEF. (2014). An Early Childhood Development: A Statistical Snapshot. Data and Analystic Section. Pain, P. (2014, September 5). Hunger still holds back India's Schools. The Guardian Weekly Nair, M. K. C., & Rekha Radhakrishnan, S. (2004). Early childhood development in deprived urban settlements. Indian pediatrics, 41(3), 227-238. Mboho, M., Eyo, U., & Agbaje, A. (2012). Services of the traditional birth attendants: how relevant in achieving millenium development goal 5? Academic Research International. 2(3), 710-717. Casillas, Giselle Emilia Navarro, "Early Care and Education for At-Risk Children in Rural and Urban Slums in Kenya" (2010). Independent Study Project (ISP) Collection. Paper 967. http://digitalcollections.sit.edu/isp_collection/967
  • 66. Bibliography (cont’d) Mboho, M., Eyo, U., & Agbaje, A. (2012). Services of the traditional birth attendants: how relevant in achieving millenium development goal 5? Academic Research International. 2(3), 710-717. Casillas, Giselle Emilia Navarro, "Early Care and Education for At-Risk Children in Rural and Urban Slums in Kenya" (2010). Independent Study Project (ISP) Collection. Paper 967. http://digitalcollections.sit.edu/isp_collection/967 Meda, S. G. (2013). Single Mothers of Nairobi: Rural-Urban Migration and the Transformation of Gender Roles and Family Relations in Kenya. Lidé města, (02), 279-307. Abuya, B., Ciera, J., & Kimani-Murage, E. (2012). Effect of mother’s education on child’s nutritional status in the slums of Nairobi. BMC Pediatrics, 12. Ramachandran, V., & Saihjee, A. (2002). The New Segregation: Reflections on Gender and Equity in Primary Education. 37(17), 1600-1613. Irwin, L.G., Siddiqi, A., & Hertzman, C. (March, 2007) Early Childhood Development - Powerful Equalizer. A Report from the World Health Organization’s Commission on Social Determinants of Health. Samuelsson, I.P. & Kaga, Y. The Contribution of Early Childhood Education to a Sustainable Society. UNESCO. (2008) http://unesdoc.unesco.org/images/0015/001593/159355e.pdf. Shonkoff, J. P. (2010), Building a New Biodevelopmental Framework to Guide the Future of Early Childhood Policy. Child Development, 81:357–367. Phillips, D. A., & Shonkoff, J. P. (Eds.). (2000). From Neurons to Neighborhoods: The Science of Early Childhood Development. National Academies Press. Type: academic (book) Awasthi S, Peto R, Pande VK, Fletcher RH, Read S, et al. (2008) Effects of Deworming on Malnourished Preschool Children in India: An Open-Labelled, Cluster-Randomized Trial. PLoS Negl Trop Dis 2(4): e223. doi:10.1371/journal.pntd. 0000223 Waldfogel, Jane (2004) Social mobility, life chances and the early years. (2004) Center for Analysis of Social Exclusion, London School of Economics Herman-Smith, Robert (2013). Do Preschool Programs affect Social Disadvantage? What Social Workers should know. Social Work 58, 1 (pp. 66-73) Kostelny, K., Wessells, M., Chabeda-Barthe, J., & Ondoro, K. (2013). Learning about children in urban slums: A rapid ethnographic study in two urban slums in Mombasa of community-based child protection mechanisms and their linkage with the Kenyan national child protection system. London: Interagency Learning Initiative on Community-Based Child Protection Mechanisms and Child Protection Systems. Erulkar, A., Matheka, J. K., & Population Council. (2007). Adolescence in the Kibera slums of Nairobi, Kenya. Nairobi, Kenya : New York: Population Council. Togom, D. K. (2009). Challenges facing AIDS Orphans in Nairobi Kibera Slums. Thesis, TURKU UNIVERSITY OF APPLIED SCIENCE Kbc Kenya (2013). Traditional Birth Attendants. [Video]. https://www.youtube.com/watch?v=zk3VmvMfjaU
  • 67. Insight by Ola Möller from The Noun Project Baby Carrier by Luis Prado from The Noun Project Icon by Milky - Digital innovation from The Noun Project Shoe by Chris Kerr from The Noun Project Doctor by Wilson Joseph from The Noun Project Childbirth by Luis Prado from The Noun Project Clock by Taylor Medlin from The Noun Project Teacher by Juan Pablo Bravo from The Noun Project Money by Luis Prado from The Noun Project Man by Justin Alexander from The Noun Project Nursery by Luis Prado from The Noun Project Boy by Peacock Dream from The Noun Project Sine Wave by Jared Pace from The Noun Project Teacher by Juan Pablo Bravo from The Noun Project Tools by Juan Pablo Bravo from The Noun Project Scribble by Emily Haasch from The Noun Project Road Block by Lift Interactive from The Noun Project Gauge by Juan Pablo Bravo from The Noun Project Rubik's Cube by David Papworth from The Noun Project School by JenniferWong from The Noun Project Church by Joab Penalva from The Noun Project Teacher by Piotrek Chuchla from The Noun Project Binoculars by Luis Prado from The Noun Project Insight by Ola Möller from The Noun Project Clock by christoph robausch from The Noun Project Binoculars by Ben Fausone from The Noun Project Childbirth by Luis Prado from The Noun Project Vote by Krisada from The Noun Project Children by Sarah Rudkin from The Noun Project Team by Wilson Joseph from The Noun Project Growth by Mister Pixel from The Noun Project Observe by la-fabrique-créative from The Noun Project Elderly Woman by Francisca Arévalo from The Noun Project High Five by Keith Mulvin from The Noun Project Embryo by Muhamad Faizal Rahman Hakim from The Noun Project Sprint Cycle by Chris Jones from The Noun Project People by Wilson Joseph from The Noun Project Networking by gilbert bages from The Noun Project Pregnant by Gregory Sujkowski from The Noun Project Nonprofit by Brandosaur.us from The Noun Project Check Mark by Nathanael Siering from The Noun Project Faith, Praying, hands, High Five, Implore, Invocate, Supplicate, Beg, Beseech, Invoke, Call Upon, Ask, Appeal by Cristiano Zoucas from The Noun Project Of tension by Amrit Mazumder from The Noun Project Photography: Ruggles, Brad (Photographer). (2010). Boy in Kibera Slum. [Digital Image]. Retrieved from https://www.flickr.com/photos/bradruggles/4501152322 Bill and Melinda Gates Foundation (2009). The Crowded Slum of Korogocho [Digital Image]. Retrieved from https://www.flickr.com/photos/gatesfoundation/6667811857 Burgert, Kevin (Photographer). (2006). Cup Feeding. {Digital Image}. Retrieved from https://www.flickr.com/photos/68899910@N00/338946216 Novartis Ag (2011). Kibera slum area of Kenya. {Digital Image}. Retrieved from https://www.flickr.com/photos/51868421@N04/7064192761 Colin Crowley (Photographer). (2009). kibera_photoshow10. {Digital Image}. Retrieved from https://www.flickr.com/photos/newbeatphoto/3726826076 Leigh Rowan (Photographer). (2009). Kibera-Nairobi. {Digital Image}. Retrieved from https://www.flickr.com/photos/leighrowan/3239468096/ Artistactivists. (2010). Kibera Photo Project with Sisi ni Amani. {Digital Image}. Retrieved from https://www.flickr.com/photos/artistsactivists/8001372124 Artistactivists. (2010). Kibera Photo Project with Sisi ni Amani. {Digital Image}. Retrieved from https://www.flickr.com/photos/artistsactivists/8001372124 Jaap den Dulk (Photographer). (2009). Business Model Canvas - Great Visual by Jam. {Digital Image}. Retrieved from https://www.flickr.com/photos/11527081@N05/3641124674/ Unamid (Photographer) (2012). El Fasher Hospital. {Digital Image}. Retrieved from https://www.flickr.com/photos/unamid-photo/8267209312 Brian Wolf (Photographer) (2011). Good Teacher. {Digital Image}. Retrieved from https://www.flickr.com/photos/mightyboybrian/6389271595/ Brian Wolf (Photographer) (2011). Girl Look Back. {Digital Image}. Retrieved from https://www.flickr.com/photos/mightyboybrian/6835016251 Upper Lab (2009). Kids at School. {Digital Image}. Retrieved from https://www.flickr.com/photos/upperlab/3368442804 Bibliography (cont’d) Icons: