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SAP CRM Training | SAP CRM Online Training | SAP CRM Course
- 1. http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697 SAP CRM Training LOGO Place Your Text Here
- 2. SAP CRM Functional Course Content Introduction to SAP CRM Marketing SAP CRM Sales Service CRM User Interface ( Web UI) http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
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- 4. Introduction to SAP CRM • • • • • • • • CRM Customizing Fundamentals Over view of CRM Architecture Business Partner Business categories BP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination • Territory Management • Territory Hierarchy Levels http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 5. Introduction to SAP CRM • Product Master • Attributes & Set Type, Hierarchies & Categories, • Product types, Maintain Products • Transactional Processing • Business Transactions • Item Category • Activity Management • Business Activities • Partner Processing http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 6. Marketing • Marketing Planner & Campaign Management • Marketing Calendar • Personalized Mail Forms • Segment Builder • Customer Segmentation, Attribute List , Info sets • Product Proposals • Campaign Automation • External List Management • Lead Management • Lead Questionnaire http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 7. Sales • Opportunity Management • Sales Cycles in Opportunity management. • Surveys and Questionnaire in Opportunity management • Order Management • Contract management • Copying Controls • Sales Cycle, Tools–Buying Centre & Sales Agent • Special functions in order management http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 8. Service • • • • • • • • • Service order management Complaints and Returns In-House Repair Management Installed Base management Installed Categories IB Components Objects, Object Family Assign Object Family to IB Category Service agreements and service contracts • Warranty claims http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 9. CRM User Interface ( Web UI) • • • • • • • • • UI concepts and UI V’s SAP GUI Business roles Authorization roles Navigation bar profile Work center link group Direct links and logical links Enhancing the existing business roles Linking business role to org model. Transaction launcher http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 10. SAP Customer Relationship Management -Technical http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 11. SAP CRM Fundamentals • • • • • • • Introduction to SAP CRM Basics and Architecture SAP CRM Marketing SAPCRM Sales SAP CRM Services SAP CRM Web Channel SAP CRM Partner Channel Management • SAP CRM Interaction Center • SAP CRM Field Applications • SAP CRM Analytics http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 12. Base Customization of SAP CRM • • • • • • • • • SAP CRM Overview Business Partners Organizational Management Product Master Transaction Processing Activity Management Partner Processing Actions People Centric CRM http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 13. Experience on SAP CRM User Interface • Describe the different UI elements and know how to personalize them • Explain the concept of Business Roles and know how to maintain them • Understand the Navigation Bar • Customizing and how to integrate other web • Get a basic understanding of the architecture of the User Interface • Understand the UI Configuration Tool and perform layout changes • Explain the Design Layer Concept http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 14. Experience on SAP CRM User Interface • Perform customer specific enhancements with the Easy Enhancement Workbench • Explain the Component Enhancement Concept • Explain how to create skins to adapt the UI to your corporate identity • Understand Web Services and the Web Service Tool http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 15. Customizing SAP CRM • Business Layer • Generic Interaction Layer: Basics • Business Object Layer: Transactional Services • Enhancement of Data Model with the Application Enhancement Tool • Enhancement of Generic Interaction Layer Components • Simple Objects • Presentation Layer • UI Component Development and Enhancement Concepts • Views, View Sets, Custom Controller,Window, Navigation http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 16. Customizing SAP CRM • Component Interface and Usage of Components • Cross component Navigation • Implementation of Value helps • Editable Overview Pages • Tables in views • Transaction context • Component Enhancement Examples • UI Types • Global Data Context • UI Configuration, Transaction Launcher http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697
- 17. http://onlinetrainingplacements.weebly.com/sap-crm-training.html Email : onlinetrainingplacements@gmail.com Phone : 001.602.761.7697 LOGO Place Your Text Here