This is some of the material we cover in the two day module for our new team members. It's missing all the commentary, of some of the slides have videos and GIFs, but you sorta ge the idea. If I can be helpful, let me know. Ken Brand 832-797-1779. PS. A book on some of this and much more is available in the book at Amazon.com. The title is Less Blah Blah More Ah Ha. You can check it out by clicking on this direct link: http://www.LessBlahBlah.com