Made Open is a customisable digital platform where people can share ideas, collaborate and source resources to make a difference.

1. Welcome to
Made Open
The digital platform that
helps communities to
shape their future.

2. © Made Open Communications Ltd. 20152
Made Open is a digital platform for community action. A customisable social
network, where people with shared interests can collaborate, crowdsource
resources and take action for change.
Community benefits Organisation benefits
Shape your community Learn about your community
Share skills and resources Access resources from the community
Make connections Prioritise actions
Form groups and collaborate Share knowledge
Find volunteers Enable community action
Raise money Ease financial pressures
Create and promote events Earn revenue from crowdfunding
commission
Make a difference Create social impact
The intuative web interface makes it easy for people to share ideas for
community projects, organize events, create polls, and crowdsource time,
money or materials – anytime, anywhere.
Our approach is based on
the belief that people in our
community are capable and
want to make a difference,
and we can help by creating a
network that better connects
individuals and groups
to transform our place,
community and economy.
Jan Bonde
Mayor of Hobart, Tasmania
What is Made Open?

3. © Made Open Communications Ltd. 2015 3
Make connections
Members of the Made Open community can search
for other members by name, location, skills or
area of interest. Once connected they can directly
message each other.
What can you do on a
Made Open platform? 1/3
Create groups
Members can create groups, which can become
private collaborative spaces to discuss ideas, set
tasks and organise events. Groups might be used
for places, sports clubs, social clubs or businesses.
Add a question or idea
Members can ask the community a question or
add ideas to others. Active discussions and projects
are displayed in the ‘activity stream’, which can be
filtered by location, category, most popular or most
recent.

4. © Made Open Communications Ltd. 20154
Donate / fundraise
Members can donate items or money to a project or
cause they believe in. The great thing about Made
Open is that anyone can pledge as much or as little
as they want. Project leaders are encouraged to add
rewards in exchange for time, materials or money.
Volunteer / find volunteers
Members can find project opportunities and
volunteer their time to specific tasks set by the
project leader. All community activity is displayed in
the activity stream, and project leaders will receive
notification of all pledges.
Start a project
Members can start a project to find and access
skills, money and resources from within the
community. Simply describe the project aims, add
relevant information and add your pledge targets.
What can you do on a
Made Open platform? 2/3
Made Open
payment to community cafe project
Pay £10.00
•••• •••• •••• 1111
08/17 •••

5. © Made Open Communications Ltd. 2015 5
Manage your profile
Inbox: Members manage their messages, receive
connection requests and keep updated on the
number of likes and ideas added to questions.
Activity: Manage your discussions, projects and see
key performance statistics. Statistics include how
many people have visited your page, liked it or made
a pledge. Users can also send messages to all the
people that have made pledges from here.
History: Members can see a date order plotted
history of their activity on Made Open, including
activities they have liked, ideas and comments they
have added, questions and projects started.
Create a poll
Members can create polls to gain tangible, qualitative
responses to questions and statements. The
simplicity and flexibility of polls means they can be
used for a range of purposes and achieve different
goals. Polls allow users to set a question with up to
ten custom responses, set a time frame, invite users
to take part and view results.
Create an event
Members can create and share community events.
Events can be public or private to groups. Made
Open makes use of the powerful Eventbrite
functionality to create ticketed events with attendee
limits. The system enables paid for events as well as
simpler, open to all, events with the ability to monitor
those who can, can’t and may be able to attend.
What can you do on a
Made Open platform? 3/3

6. © Made Open Communications Ltd. 20156
Themes are means of allowing your users to find content that is relevant to
them, they are used to tag Questions and projects and are used to search the
activity stream. As a platform owner you will be able to set your own themes,
using as many or as little as you like.
Your customisable
Made Open Platform Custom themes
Behind the scenes, administrators can customise their platform settings – for
example, introducing search themes, adding pages, changing platform colours
and editing their homepage settings.
They can also:
Manage and moderate all content – managing users, groups, activities, projects,
events, reported items plus editing the skills database and email templates.
Send notifications out to their user community too – sending alerts to the whole
community or to individual groups – and set up reporting tools.
Connect the platform with their mainstream social media accounts – linking in
Twitter, Facebook, Google+ and LinkedIn accounts.
Add their Eventbrite and Stripe accounts – allowing integration with ticketed
events and crowdfunding APIs (to access these features via the Made Open
platform).
Set a percentage-based commissioning fee from revenues generated via
crowdfunding (note: Made Open does not charge any commissioning, all profits
go directly to you).
The Made Open platform has four ‘modules’ on which activities are added –
asking the community for ideas, starting crowdsourcing projects, organising
events and creating polls. Should platform administrators wish, these modules
can be removed within the set up phase by the Made Open development team
and reintroduced seamlessly later on.

7. © Made Open Communications Ltd. 2015 7
Made Open has been designed to be easily customised and updated on the
homepage there are five core areas which can be set and updated as much as
you like:
Your Made Open platform can be set up to reflect your brand by slecting the
colours you wish to see through out the site. All you need to do is choose six
core colours. Think you may rebrand or want to be able to play around with your
colour scheme? No problem the colours can be updated at anytime in a matter
of clicks.
Custom homepage Custom colour palette
Background image
Your site logo
Introductory copy
Site tagline
Video (Youtube or Vimeo)

8. © Made Open Communications Ltd. 20158
Case Study
Monmouthshire Made Open
Made Open is helping local government organisations transform the nature of their
relationship with citizens.
Our first pioneer – Monmouthshire County Council in Wales are already seeing
the benefits of using the digital platform to engage people in conversations and
empower grass roots organisations to make good ideas happen.
monmouthshire.madeopen.co.uk
We have always valued
conversations and for the
past few years we have been
holding a series of forums
where local people can share
their ideas about solutions to
the challenges we face. Made
Open gives us a platform to
take conversations to another
level..
Paul Matthews
CEO Monmouthshire County Council

9. © Made Open Communications Ltd. 2015 9

10. © Made Open Communications Ltd. 201510
Case Study
Made Open Tasmania
Central Coast Council have recently launched Made Open in Tasmania. Their aim is
to help build a better connected and coordinated community and provide the tools
and support people need to become active problem solvers.
tasmania.madeopen.com.au
Jan Bonde
Mayor of Holbart, Tasmania
Our approach is based on
the belief that people in our
community are capable and
want to make a difference,
and we can help by creating a
network that better connects
individuals and groups
to transform our place,
community and economy.

11. © Made Open Communications Ltd. 2015 11

12. © Made Open Communications Ltd. 201512
Activity Stream
Community befriending service
Damian25 Peterbourough
18 likes 12 ideas
How do we provide a safe space
Damian25 Peterbourough
All activity Filter
44% pledged - 13 days remaining
community.madeopen.co.uk
O2-UK 12:00
About Made Open
Trusted by local authorities around the world, Made Open Communications Ltd
are a small team of service and digital designers who have been redesigning
public services for many years.
Through our work, we have observed how local authorities and charitable
organisations are trying to navigate their way through a tough and complex set
of pressures – cuts in funding, rising demand for services and economic growth.
Our solution was to create a digital service that would give local governments,
charities and large businesses the ability to transform how they engage with
their customers and drive change in the capabilities of their service or culture.
So, in early 2014, company directors Kathryn and Robert Woolf took to a bold
decision to invest into the development of an innovative platform for social
change.
@made_open
hello@madeopen.co.uk
01326 259986
community.madeopen.co.uk