Impact Sourcing Service Provider. Promoted by JSW Foundation. Threshold of women empowerment. Information Technology enabled services. Rural BPO fundamentals. Non voice set and call center with telecom focus

1. a JSW Foundation and JSoft Solutions Initiative
JSoft BPO (part of JSW group)
An overview on “non-urban” BPO operations

2. About us
JSoft, part of $11bn JSW group, is a world class provider of the solutions for the
core sector. With our expertise spanning a range of core sector industries, we
understand the changing dynamics of the industry and market trends and
correspondingly design and deliver agile solutions for sustainable competitive
edge.
Headquartered in Bangalore, J Soft Solutions would operate from major metros
and provide IT solutions to companies in various different domains, core
competency being in manufacturing domain.
We operate across broad spectrum of IT& ITES services, which include:
* Business Applications/ERP
* Managed Services
* Distributed Systems
* Shared Services

3. WinwithJSoft The JSoft/JSW advantage
Scalability: Plant locations across more that 10 states making it
scalable and feasible for us to build on existing infrastructure
“non-urban” operations: a serious business model
 reduce operational expenses by 50% as compared to metros
 low attrition translates to less knowledge loss and
recruitment costs
 favorable government support since we generate
employment for rural and non-urban areas
 check migration and population explosion to metros
 facilitate IT infrastructure growth in those parts

4.  BOOT (Build Own Operate Transfer):
Achieve high margin on projects
 Moving away from Capex approach to a
more variable Opex cost model over a
shared business service center
 Innovative pricing models like outcome
based pricing or transaction based pricing
Operating Models

5. Ourreach

6. TheDatahallistory Datahalli (Vijaynagar)
Mission: to improve socio economic condition of the rural women
 147 seater non voice BPO
 High end computers and
ergonomics
 Security for Data and Personnel
 Transport facility at door step
 Covering 30 villages and 3 towns in
the vicinity of 40 km around
Vijaynagar
 Winner of the coveted Golden
Peacock Award 2008

7. TheDatahallistory Impact
 Successful in transforming simple village girls to matured,
positive and economically independent professionals
 Dignified and decent livelihood
 Enabled them to have a respectful place in family and
society
 Many young women are currently the bread earners for
their families
 Getting into BPO has encouraged women to continue
education up to 10th or 12th std. instead of pausing at 7th std.
 Increased computer literates and hence increasing
employability

8. Bellarycenter Bellary
Infrastructure
 Around 7000 sq. feet of office space
 100 seater voice based BPO
 24/7 support
 ISO certified center
 Redundancy built in IT and voice assets
 Servicing multi lingual requirements for India’s largest
Digital TV service provider

9. ResourceEngagementModel

10. OurPeople

11. ValueProposition

12. Service Capabilities
Telecom
•Inbound customer support
•Inbound sales
•Cross / Up selling
•Billing/Billing issues
BFSI
•New application data entry
•Scanning proposals
•E-billing applications
•Scrutiny of proposals
HR & Finance
•Digitization of employee records
•Employee helpdesk
•Profile management
•MIS report generation
E-publishing
•XML Coding/Tagging
•Non XML coding
•Converting books to E-pub formats
•Digitization

13. What’s Your Message?
Contact: Karmesh Ghosh
Head, BPO Sales
karmesh.ghosh@jsw.in
Mobile: +91 9886675512
JSoft Solutions Ltd. (part of JSW Group),
"The Estate", 3rd Floor, 121 Dickenson Road, Bangalore
www.jsw.in www.jsoftsolutions.in