1. CONTINUED
KAREN D. MOUNT
17 School Dr. ▪ Windsor, NJ 08561 ▪ karendm@optonline.net ▪ (C) 609-851-7458 ▪ (H) 609-371-2073
SENIOR COMMUNICATIONS ADMINISTRATIVE PROFESSIONAL
Dedicated, responsive Professional with a proven history of success. Creative and persistent problem
solver who thrives on challenges, excels under pressure and gets the job done. Diligent, energetic and
loyal team builder who possesses outstanding interpersonal and communication skills. Hands-on leader,
organized and thorough planner, dealing effectively across all levels of the organization. Accustomed to a
fast pace and multiple projects, fulfills priorities & balances competing agendas.
Adaptability and Flexibility ▪ Time Management ▪ Organizational ▪ Process Oriented
P R OFE S S I ON AL E X P E R I E N C E
KELLY SERVICES AND OFFICE TEAM July 2014 – Present
POSITIONS HAVE INCLUDED: SALES ASSISTANT, CUSTOMER SERVICE, AND RECEPTIONIST
COMPA NIES HA VE INCLUDED: MCG R A W HILL FINA NCIAL, UBM LIVE, TOLL BROTHERS, CHILDREN’S HOME SOCIETY, LEXICON
PHA R MA CEUTICA LS, PUB LIC CONSULTING G R O UP GR OUP AND MANHEIM (CURRENTLY)
Receptionist – Assisted the General Manager at an event marketing company , contacting vendors and with the
branch closure;
Sales Assistant – Reached out to existing/new construction professionals to purchase display advertisements along
with the Senior Team Member.
Customer Service- Assisted Customer Service Reps for a consulting group who worked with the NJ Department of
Education in obtaining data for NJ Smart as teacher certification.
Work with account administrators at dealer auction company to handle massive paperwork processes via updating
files , data entry and learning company wide computer programs.
PETERSON’S, Lawrenceville, NJ 2005–2012
FULFILLMENT COORDINATOR /CLIENT RELATIONS REPRESENTATIVE
Leading provider of education, financial aid, and career planning content available through guidebooks and online
portal (www.petersons.com) utilized by parents, students, universities, and libraries across the U.S. and internationally.
Key Achievements:
 Conducted proactive outreach to existing/new clients to solicitup-to-date data for marketing materials across 5
major product lines for print and onlinecomponents, Commended by supervisor for persistence; outpaced peers
in success rate for securing updates which amounted to $1M in revenue for 2012.
 Created sales reports utilizing web based tracking systems to present results orally and in writing to
department director, managers and other internal stockholders at weekly meetings to inform decision making.
 Served as first line of contact to resolve client problems; escalate issues to appropriate area managers and
collaborate with cross-functional teams and with off-site editorial contractors in Wisconsin and India;
monitored project status and quality and recommended areas for improvement via bi-annual phone
conferences and provided reports on status.
 To meet publishing deadline and keep customers’ advertising fresh, employed various techniques including
telephone, e-mail, other salesperson’s assistance, and customer’s web information
 Skilled in guiding school clients through complex publication process to ensure receipt of written materials and
graphics on deadline.
WINDSOR GUILD BUILDING, LLC, Windsor, NJ 2002–2005
PART TIME -ADMINISTRATIVE ASSISTANT 2012–2013
Key Achievements:

2. KAR EN D. MO UNT ▪ karendm@optonline.net ▪ (C) 609-851-7458 ▪ (H) 609-371-2073 PAGE 2
Managed administrative and client service responsibilities for general contracting company; responded to inquiries
from potential clients and communicated with subcontractors and brokers to ensure accuracy of required documents.
ELS LANGUAGE CENTERS, CORPORATE HEADQUARTERS,Princeton, NJ 2000–2001
SALES COORDINATOR
Headquarters for leading international network of 50+ state-of-the-art campus-based English-language centers within
the U.S., Canada, and abroad; provides quality English instruction, academic support, and advisement for students.
Key Achievements:
 Coordinated group tours for top-producing global sales agents, researching and securing cost-conscious travel
options and accommodations, and managing complex scheduling.
 Oversaw commissions, marketing, and enrollment initiatives for team of 40-50 global sales agents to support
goals of two Latin American and Middle Eastern Sales Directors.
 Streamlined payroll process forinternational sales agents, maintaining accurate sales commissiondatabasethat
enabled improved efficiency and reduced turnover.
E D U C A T I O N
BACHELOR OF ARTS, COMMUNICATION, Rutgers University (New Brunswick, NJ) (2000)
ASSOCIATE IN APPLIEDSCIENCE, RETAIL MANAGEMENT/MERCHANDISING, Middlesex County College (Edison, NJ)
Professional Development & Training: Trained Adaptive Lean Six Sigma Green Belt; (2013)
TE C H N I C A L S K I L L S
Microsoft Office ▪ EXCEL (April 2013 – completed 16 hours of Microsoft Office refresher classes)
V O L U N T E E R W O R K
COLUMBIETTES OF ST DAVID THE KING CHURCH, Princeton Junction, NJ May 2012- Present
FINANCIAL SECRETARY
Catholic women's group who work jointly and independently with the Knights of Columbus on service projects within
the church and community (wwww.columbiettes.com).
Key Achievements:
As Financial Secretary the position entails documenting all administrative and financial matters before the treasurer.
Other responsibilities include notifying and following up on members’ dues, maintaining the member database,
contributing in the governing decision making process, and participating in audits and in events sponsored by the local
auxiliary.