it is very good presentation about Communication barriers

1. Lecture-4
Communication Barriers
By Waleem Abbas

2. Communication Barriers
Communication Barriers are the various obstacles and
hurdles which arise in communication process

3. 
Barriers to communication

4. Barriers
 Noise
 Lack of planning
 Wrong / unclarified
assumptions
 Semantic problems
(relating to words’
meaning)
 Cultural barriers
 Socio-psychological
barriers
 Emotions
 Information overloaded
 Poor listening
 Goal conflicts
 Offensive style
 Time & distance

5. Barriers - sender
 Lack of planning
 Vagueness (unclear) about the “purpose” of communication
 Objectives to be achieved
 Choice of wrong language
 Unshared & unclarified assumptions
 Wrong choice of the channel

6. Barriers - Receiver
 Poor listener
 Inattention
 Mistrust
 Lack of interest
 Premature evaluation
 Semantic Difficulties
 Bias / Lack of trust
 Different perception of
reality
 Attitudinal clash with
sender

7. Noise
 Blaring of loud speakers
 Poor telephone line
 Faulty TV cable
 Adverse weather conditions interfering transmission

8. Lack of Planning
 Not properly organized/composed
 Transmitted through a wrongly chosen medium
 Wrong choice of time
 Wrong choice of place

9. Wrong & unclear assumptions
 All communications are made under some
assumptions, which are never communicated
 They may turn out wrong & cause communication
failure
 E.g. we often assume that others –
 See the situation as we do
 Should feel about the situation as we do
 Think about the matter as we do
 Understand the message as we understand it

10. Semantic Barriers
 Not always necessary for the meaning in the mind of
sender to be same as that in the mind of receiver
 It is of vital importance for the sender to encode his
message in such a way that receiver decodes it to get
the intended meaning
 One must aim at simplicity, clarity and brevity so as to
minimize the chances of different interpretations.
Use of jargons should also be avoided

11. Cultural Barriers
Same category of words, phrases, symbols, actions,
colors mean different things to people of different
countries/cultural backgrounds

12. Emotions
 Anger is the worst enemy of
communication
 Message received when one is angry is
likely to be interpreted in a very
different manner than when one is calm
and composed

13. Selective Perception
 Receivers selectively see and hear depending upon their
needs, motivations, background, experience and other
personal characteristics
 While decoding the messages they project their own
interests and expectations
 Fact is we don’t see reality, we interpret what we see and
call it reality

14. Information Overload (Availability of huge amounts
of data which the receiver is unable to handle
effectively)
 Screening of information is
necessary
 Messages should be directed only
to those people who are likely to
benefit from the information
 Major points should be highlighted
leaving out all irrelevant details

15. Poor Listening
 Poor listening and hasty evaluation is a major
problem
 Reason is mostly people are too much involved in
their own problems and pampering their own
egos
 We should keep our eyes, ears open, rise above
our egos, empathize with others

16. Offensive Style of
Communication
When a someone sends a message in such a way that
the other become defensive.

17. Time & Distance
Time
 The frequency of communication
encounters affects the human
relationship
 Different shifts/meeting at wrong
time, phone call at wrong time affect
the communication
Distance
 Faulty sitting arrangement at office
may create communication gaps

18. Barriers – Socio -
Psychological
 Perceptions are mental images of external work
stored in our brain – viewpoint, experience,
knowledge, feelings & emotions
 Perceptions constitute-
 what we are
 How we think
 How we feel OR
 How we respond to something

19. How to overcome these barriers?