1. Kamal El-DinMohamed Mossad
Personal information
 Birth Date 25/January/ 1987.
 Address Marsa Matrouh.
 Home Phone 0464906464
 Mobile 01060096900
 Martial Statue Married.
 Military Statue Postponed.
 Email kimmikamal@gmail.com
Career Objective
To seek challenging assignment and responsibility, with an opportunity for growth and career
advancement as successful achievements.
Educational Background
1- Bachelor Degree From Faculty of Commerce - Alexandria University
Major : Accounting
Year of Graduation : 2009
2- Post Graduation studies : Diploma In cost accounting – Faculty of commerce – Alexandria
University
Career History
Company Name :Vodafone Year : 2011- 2012
Job Title : Retail Advisor .
Responsibilities
 Greeting customers who enter the shop.
 Be involved in stock control and management.
 Assisting shoppers to find the goods and products they are looking for.
 Being responsible for processing cash and card payments.
 Stocking shelves with merchandise.
 Answering queries from customers.
 Reporting discrepancies and problems to the supervisor.
 Giving advice and guidance on product selection to customers.
 Balancing cash registers with receipts.
 Dealing with customer refunds.
 Responsible dealing with customer complaints.
 Working within established guidelines, particularly with brands.

2.  Attaching price tags to merchandise on the shop floor.
 Receiving and storing the delivery of large amounts of stock
 Keeping up to date with special promotions and putting up displays.
Company Name :CIB ( Commercial international Bank)Year : 2012 – On Going
Job Title : Customer Service Representative .
Recent Role : Plus Officer .
Responsibilities
 Manage and upgrade portfolio of existing plus customers and acquire NTB along
with cross-selling all exclusive products to be able to meet the annual approved
plan .
 Track plus customers` inflows and outflows on daily basis and contact customers
to seek information on reasons for unexpected behaviors to maintain better quality
service level and meet set budget .
 Ensure that consistently high level of customer service is maintained by effectively
dealing with CIB plus customers queries and complaints and ensure effective
closure of complaints within the set TAT and SLA to reach customer delight .
 Reporting and communication .
 Prepare a daily sales report ( DSR ) including sales activities and call reports ,
share it with supervisors and branch head to track sales performance achievement
versus budget and work on alternative plans when needed .
 Respond positively and diligently to colleagues and coordinate and communicate
effectively with branch staff and support units to ensure that customers` requests
are processed timely and efficiently .
 Work closely with product team to address plus customers needed service and
products to ensure providing the best in class services and products .
 Seek and continually develop knowledge and information about competitors
activity , pricing and tactics and communicate this within division to keep ahead in
the market .
 Ensure that the work area is maintained in good condition and that products
material are available and prominently displayed .
 Follows the relevant departments policies , processes , standard operation
procedures and instructions so that work is carried out in a controlled and
consistent manner .
 Follows the day to day operation related to own jobs in the branch to ensure
continuity of work .
 Complies with all relevant CBE regulations , banking laws , AML regulations and
internal CIB policies and code of conduct in order to maintain CIB`s sound legal
position and mitigate any potential risks .

3. Training Programs:
Vodafone Training program
 Business standard
 Quality Focus.
 Communication and Listening.
 Interpersonal Skills and Team Work.
 Customer Orientation
 Sales flow
 Time management.
 Customer’s satisfactions.
 Handling complaints.
CIB (Commercial International Bank) Training
 Essential selling skills .
 Anti-money laundry .
 Selling steps.
 Basic of banking operation.
 Bank accounts & deposits.
 CRM.
 Sales Through Service .
 Sales Etiquette .
 Negotiation skills .
 Retail banking operation.
Courses And Language Skills
 ICDL
 Modern Accounting
 Sales Techniques
 CFA * in progress *
 Essential selling skills .
 Anti-money laundry .
 Negotiation skills.
 Selling steps.
 Sales through Service.
 Rules of the road.
 The Hunter
 Arabic : Mother Tongue
 English :fluent
 Italian :fare
Personal Qualifications :
 Ability to work under pressure.
 Excellent team worker.
 Excellent communication skills.
 Ability to respond to common inquiries or complaints from customers, - -
regulatory agencies, or members of the business community.
 A good Finishing and Interfacing to any Project.
 Fluency of Ideas.
 Negotiation Skills & good leading skills

4. Awards and Achievement
1- Top Achiever in Retail Channels – Vodafone
2- CIL Recognition for the highest number of applications and API – CIB
3- Top Achiever in credit cards applications – CIB .
I hereby declare that the information given is correct to the best of my knowledge and that I have
not withheld any information that might affect my suitability for employment.
I hope my qualifications meets your inquire