1.
By Kaitlin Kitchens

2.

 Answer with Hello this is ____ speaking with
Awesome Insurance, how may I help you?
 Talk with a smile on your face, this prevents the
caller from feeling like you are bored because
smiling makes you more upbeat.
 When closing a call, make sure to say thank you and
ask again if there is anything else you can assist
he/she with.
Proper Telephone
Etiquette

3.

 When leaving a voicemail, state your name, our
company, the reason for calling, whom you wish to speak
to, and a callback number.
 In an email, address the recipient by name, establish your
identity, state your purpose clearly, avoid slang and text
lingo, and make a proper subject name.
 If using speakerphone, advise the person you are
speaking with that they are on speaker and who can hear
in on the conversation.
 If you are on a conference call, avoid talking over others
but do not not say anything during the call, make yourslef
noticed.
Electronic Etiquette

4.

 Do not take advantage of the copy machine.
 Only print as many as you find necessary.
 If there is a jam or other problem, report it
immediately.
 Do not use the copy machine for leisure use, it is
purely professional
Copy Machine

5.

 Before making an international call, make sure you
are speaking with someone that is fluent in English.
 Be polite and pleasant, they may have different
customs, so be respectful.
 Be prepared for what you are going to say and have
prepared answers as well.
International Calling

6.

 Before calling across the country or to other
countries, keep in mind of the different time zones.
 We do not want our company to be the ones who call
in the middle of the night, (which they would not
answer).
Time Zones

7.

 Be respectful
 Think of what you are doing
 Ask yourself if you should do this or not
 Represent our business well.
All in All