Zappos is an online shoe and apparel retailer that generates over $1 billion in annual revenue. It is known for its unique company culture, which prioritizes delivering excellent customer service and embracing fun and creativity. The company's 10 core values, such as delivering "WOW" through service and building a positive team spirit, have helped make Zappos one of the best companies to work for and contributed to high customer loyalty and word-of-mouth marketing. Zappos' culture-focused business approach has led to significant financial success and inspired many other organizations.

1. when
culture is everything
a brief lesson from

2. a little preview

3. 1
7 Facts
you should know about

4. #01
One of the WORLD’s largest
shoe and apparel
online store
>
1000 brands
>
50.000 shoes types

5. #02

6. #03
Revenue
$ 1 BILLION
>

7. #04

8. #05
little
Wierdness
is part of its core values

9. #06
Published uncensored culture book

10. #07
CEO

11. family music video

12. 2
the
mission

14. 3
the
10 core values

15. core value
#01
Deliver WOW through service

16. core value
#02
Embrace and Drive Change

17. core value
Zappos Bald and Blue Day
Zappos Tutu Tuesday
#03
Create Fun and
a Little Weirdness

18. Decorating Meeting Room Contest
core value
#03

19. core value
Be Adventurous,
Creative
and
Open Minded
#04

20. Zappos Product Video

21. core value
Pursue Growth
and
Zappos Library
#05
Learning

22. core value
Build Open and
Honest Relationship
with Communication
#06

23. core value
Build a Positive Team
Family Spirit
#07
and

24. core value
Do More
with Less
#08

25. core value
#09
Be Passionate
and Determined

26. core value
Be Humble
#10

27. 10 core values
1. Deliver WOW Through Service
2.Embrace and Drive Change
3. Create Fun and A Little Weirdness
4. Be Adventurous, Creative, and Open-Minded
5.Pursue Growth and Learning
6. Build Open and Honest Relationships With Communication
7. Build a Positive Team and Family Spirit
8. Do More With Less
9. Be Passionate and Determined
10.Be Humble

28. 3
10
fruits

29. fruits
+
#01
$1.2 billion

30. fruits
#02
Rank #06
the 100 Best
Companies to work for

31. fruits
#03
7
5%
Repeat customers
of its purchase sales

32. fruits
43%
#04
new customers
came from WOM

33. fruits
Employee Turnover Rate
#05
8.32%

34. over 2 million followers
(and still growing)
fruits
#06

35. fruits
#07
Sell training about its culture, even give
a free tour around the company

36. fruits
#08
Number #1
New York Times
Best Seller
(27 weeks consecutively)

37. fruits
#09
Start a delivering happiness movement

38. fruits
#10
Inspire people around the world !

39. Tyler Williams Cover Letter
fruits
#10

40. thank you
agus.iskandar@gmail.com
slides by: @august_iskandar

41. credits
This presentation is mainly inspired by:
#1 Tony Hsieh’s book, “Delivering Happiness”
#2 Joseph Michelli’s book, “The Zappos Experience”
Fonts
Kavaler
Noteworthy
Images
From various sources
(sorry, I forgot to note all the links)
Creative by
@bobiehui