How shutting down one chatbot startup brought me to making the events industry more conversational.

1. @JurajPal @slidoapp
Hello

2. @JurajPal @slidoapp
Hello
slido.com | #chatbots

3. @JurajPal @slidoapp
, , and more ...

4. @JurajPal @slidoapp
Back in 2015...

6. @JurajPal @slidoapp
Distrust strangers
Millennials trust their friends and
influencers more than reviews
from strangers on Yelp.
App fatigue
They spend most of their time in
messaging apps and we can get
as close to them as their inbox.
+

7. @JurajPal @slidoapp
Distrust strangers
Millennials trust their friends and
influencers more than reviews
from strangers on Yelp.
App fatigue
They spend most of their time in
messaging apps and we can get
as close to them as their inbox.
+

8. @JurajPal @slidoapp

9. @JurajPal @slidoapp

10. @JurajPal @slidoapp

11. @JurajPal @slidoapp

12. @JurajPal @slidoapp

13. @JurajPal @slidoapp

14. @JurajPal @slidoapp

15. @JurajPal @slidoapp

16. @JurajPal @slidoapp

17. @JurajPal @slidoapp
“Great to find places based on
social cues rather than weak
indicators like ratings.”
“Another two apps (Yelp and
Foursquare) I can delete from
my phone today.”
“Truly have not been so
impressed by something on
Product Hunt in a long while.”
“Yes, the cure to all my fomo!
I’ve been doing this manually
and it sucks.”

18. @JurajPal @slidoapp
Total messages
100,000+
Avg. weekly retention
30.7%

19. @JurajPal @slidoapp
State of the union 2017

20. @JurajPal @slidoapp

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22. @JurajPal @slidoapp
Autopsy time

23. @JurajPal @slidoapp
#1
Know your customers’
Jobs-to-be-Done

24. @JurajPal @slidoapp
#2
The first mile is becoming much more
important over time

25. @JurajPal @slidoapp

26. @JurajPal @slidoapp
#3
Always next-best-action

27. @JurajPal @slidoapp

28. @JurajPal @slidoapp
#4
Don’t confuse traction with business
model

29. @JurajPal @slidoapp
#5
We were too slow

30. @JurajPal @slidoapp
What are the challenges you face
building chatbots?

31. @JurajPal @slidoapp

32. @JurajPal @slidoapp
Let users feel like they have superpowers

33. @JurajPal @slidoapp

34. @JurajPal @slidoapp
Be where your customers are

35. @JurajPal @slidoapp
Conversational
interfaces
Bots

36. @JurajPal @slidoapp
Apps within apps

37. @JurajPal @slidoapp
JTBD: Crowdsource questions or
ideas in Slack in seconds

38. @JurajPal
Apps within apps

39. @JurajPal @slidoapp
Jobs-to-be-Done over anything

40. @JurajPal @slidoapp
Questions