1. www.enginegroup.co.uk | better services, happier customers
Om a mu ss r an !
A project at the KISD, C ologne
b y J u l i a S c h a e p e r, E n g i n e S e r v i c e D e s i g n

2. www.enginegroup.co.uk | better services, happier customers
Br ie f
To creatively explore the needs
of people as they grow old and
create a vision, including scenarios,
of future services for our ageing
population

3. www.enginegroup.co.uk | better services, happier customers

4. www.enginegroup.co.uk | better services, happier customers
Mo nd ay

5. www.enginegroup.co.uk | better services, happier customers
introduction & film

6. www.enginegroup.co.uk | better services, happier customers
Using empathy tools

7. www.enginegroup.co.uk | better services, happier customers

8. www.enginegroup.co.uk | better services, happier customers

9. www.enginegroup.co.uk | better services, happier customers

10. www.enginegroup.co.uk | better services, happier customers

11. www.enginegroup.co.uk | better services, happier customers

12. www.enginegroup.co.uk | better services, happier customers

13. www.enginegroup.co.uk | better services, happier customers

14. www.enginegroup.co.uk | better services, happier customers
Tu es da y

15. www.enginegroup.co.uk | better services, happier customers
Discussing insights and choosing a theme

16. www.enginegroup.co.uk | better services, happier customers
Ag ei ng &
Social isolation
Mobility & Transport
Negative stereotypes
Housing
Care & Health
Tu es da y Family
Work
Finances & Pensions
Living without barriers
Hobbies
Technology
Media
Knowledge & education
Access to information
Consumption patterns

17. www.enginegroup.co.uk | better services, happier customers
Tu es da y
1.Ageing and lack of motivation
2.Ageing and integration
3.Ageing and self pity

18. www.enginegroup.co.uk | better services, happier customers
Service Design methods

19. www.enginegroup.co.uk | better services, happier customers
Developing personas

20. www.enginegroup.co.uk | better services, happier customers
Tu es da y
Brainstorming concept ideas

21. www.enginegroup.co.uk | better services, happier customers
Deconstructing the service

22. www.enginegroup.co.uk | better services, happier customers
Developing a path to participation

23. www.enginegroup.co.uk | better services, happier customers
We dn es da y

24. www.enginegroup.co.uk | better services, happier customers

25. www.enginegroup.co.uk | better services, happier customers
Exploring the service experience further

26. www.enginegroup.co.uk | better services, happier customers

27. www.enginegroup.co.uk | better services, happier customers
Th ur sd ay

28. www.enginegroup.co.uk | better services, happier customers
Th e BI G da y! Pr es en ta ti on

29. www.enginegroup.co.uk | better services, happier customers
Group 1 “Besserwisser”

30. www.enginegroup.co.uk | better services, happier customers

31. www.enginegroup.co.uk | better services, happier customers

32. www.enginegroup.co.uk | better services, happier customers

33. www.enginegroup.co.uk | better services, happier customers

34. www.enginegroup.co.uk | better services, happier customers

35. www.enginegroup.co.uk | better services, happier customers

36. www.enginegroup.co.uk | better services, happier customers

37. www.enginegroup.co.uk | better services, happier customers

38. www.enginegroup.co.uk | better services, happier customers

39. www.enginegroup.co.uk | better services, happier customers

40. www.enginegroup.co.uk | better services, happier customers

41. www.enginegroup.co.uk | better services, happier customers

42. www.enginegroup.co.uk | better services, happier customers

43. www.enginegroup.co.uk | better services, happier customers

44. www.enginegroup.co.uk | better services, happier customers

45. www.enginegroup.co.uk | better services, happier customers

46. www.enginegroup.co.uk | better services, happier customers

47. www.enginegroup.co.uk | better services, happier customers

48. www.enginegroup.co.uk | better services, happier customers

49. www.enginegroup.co.uk | better services, happier customers

50. www.enginegroup.co.uk | better services, happier customers
Group 2 “Alternative”

51. www.enginegroup.co.uk | better services, happier customers

52. www.enginegroup.co.uk | better services, happier customers

53. www.enginegroup.co.uk | better services, happier customers

54. www.enginegroup.co.uk | better services, happier customers

55. www.enginegroup.co.uk | better services, happier customers

56. www.enginegroup.co.uk | better services, happier customers

57. www.enginegroup.co.uk | better services, happier customers

58. www.enginegroup.co.uk | better services, happier customers

59. www.enginegroup.co.uk | better services, happier customers

60. www.enginegroup.co.uk | better services, happier customers

61. www.enginegroup.co.uk | better services, happier customers

62. www.enginegroup.co.uk | better services, happier customers

63. www.enginegroup.co.uk | better services, happier customers

64. www.enginegroup.co.uk | better services, happier customers

65. www.enginegroup.co.uk | better services, happier customers

66. www.enginegroup.co.uk | better services, happier customers

67. www.enginegroup.co.uk | better services, happier customers

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72. www.enginegroup.co.uk | better services, happier customers

73. www.enginegroup.co.uk | better services, happier customers

74. www.enginegroup.co.uk | better services, happier customers

75. www.enginegroup.co.uk | better services, happier customers
Group 3 “Positive Ageing”

76. www.enginegroup.co.uk | better services, happier customers

77. www.enginegroup.co.uk | better services, happier customers

78. www.enginegroup.co.uk | better services, happier customers

79. www.enginegroup.co.uk | better services, happier customers

80. www.enginegroup.co.uk | better services, happier customers

81. www.enginegroup.co.uk | better services, happier customers

82. www.enginegroup.co.uk | better services, happier customers

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84. www.enginegroup.co.uk | better services, happier customers

85. www.enginegroup.co.uk | better services, happier customers

86. www.enginegroup.co.uk | better services, happier customers

87. www.enginegroup.co.uk | better services, happier customers

88. www.enginegroup.co.uk | better services, happier customers
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