Javier “Al” Tisnes 604 Heatherstone Road, Edmond OK 73034
Combine expertise in analytics, strategic planning, developing teams and logistics with a P&L
mindset to develop customer-centric solutions that drive operational excellence and bottom-line
ROI. Lead multiple functions and teams to detail level while retaining focus on long-term targets
and critical business objectives. Creative, analytical, problem-solver who drives projects and
achieves goals through experience in:
AutoFinance USA, LLC
Internal Auditor and Compliance Officer Oklahoma City, OK 12/2014 to Current
Conduct internal audit reviews of finance operations for review by the CFO and Owner
Established Root Cause Analytical review of internal processes provided improvement reports to the CFO
Identify compliance deficiencies to initiate appropriate corrections and address quality gaps
Provide extensive data analysis using SQL reporting
Develop and roll out documentation for stronger company-wide Processes & Procedures
Manage implementation of new compliance systems
Oversee and lead teams responsible for all underwriting, sales, customer services, asset protection, loss
negotiations, and customer retention of Auto Loans for indirect, online and franchise sales
NADA Certified in Compliance
Expert Global Solutions/NCO
Bus. Development & Operations Director for LATAM Panama City, Panama 9/2009 to 1/2014
Assisted President of LATAM in directing multiple projects ranging from $1M - $5M in operations
closing, new site design and construction
Lead sale effort to new prospects, high revenue and mid- to long-term cycles, generating over $10 Million per
year revenue growth of the Latin American division in FY10-FY13
Oversaw RFP process, contract negotiation/fulfillment, showed expertise in facilitating communication of
Managed client expectations at high levels of the organization to drive results with internal cross functional
Directed teams of 20+ employees from multiple departments in the implementation of diverse new clients of
different verticals, among them, Telco, Utilities, Healthcare, Retail, with focus from customer service to
collections. Account size ranged from 45 FTE to 300 FTEs
Enabled sales teams by developing comprehensive sales aid program that included training materials, sales
scripts and literature
Coached collection managers on leadership principles and approaches to harness the optimal
behaviors for driving results.
Developed strategies to meet and exceed company KPIs year over year
Directed multi-channel including voice, email, chat in three languages.
Site and Project Manager Guatemala City, Guatemala 9/2008 to 8/2009
Work closely with the President of the Company in the selection process for new site operations by performing
market analysis to be used by the board of directors
Directed the buildup process of the facilities, from construction to all legal aspects of the operation in country
with a budget of over $4.5 Million and completed in record time.
Developed relationships with partners in country, government entities and key members.
Selected and managed all sub-contractors
Recruited and trained all key personnel for the site operation including Human Resources, Training and Quality
and back office support. All Operations leadership team hire and trained within 90 days.
Site grew from 100 FTEs to over 1,000 FTEs in 18 months. Considered the top site for client’s offshore locations.
Established and implemented management performance initiatives that resulted in creating new operating
metrics for the Customer Service Department.
Achieved overall client satisfaction of 4.2 on a 5 level scale.
Operations | Client Solutions | Account/Territory Management | Business Development | MKT Analysis | Needs
Assessment | Presentations | Strategic Planning | Underwriting/Insurance | Policy Writer | Start
Ups/Turnarounds/Closures | Vendor Relations | Project Management | Compliance | Training & Development
Javier “Al” Tisnes 604 Heatherstone Road, Edmond OK 73034
Account Manager Panama City, Panama 11/2005 to 08/2008
Responsible for key US Fortune 500 clients, such as Sprint, IDT generating over $6 Million in rev. FY 06 to FY08
Responsibilities included: development of strategies, execution of those strategies, performance management,
leadership development, culture building, and setting short and long term business objectives for the operation.
Met and exceeded quality guidelines, participated in weekly operation reviews and managed onsite needs. Our
operation ranked in the top 3 among 10 sites in/out of the US
ISO 9001 auditor for the organization responsible for overseeing all operations; intensive KPImanagement
Managed P/L of the accounts with emphasis on bill to pay ratios
Hired and trained all internal managerial positions including 5 Ops Managers, 2 Quality and 2 Training Managers.
Started with 20 agents and built the center to over 150 agents by the first year.
Developed usage of dashboards and performance tracking metrics that allowed us to reduce the
ASA while increasing the Service Levels.
Improved team morale and satisfaction, increasing employee retention to over 96%
Account Manager for South Florida Ft. Lauderdale, Fl 06/2003 to 04/2004
Sold hardware, software and services(IT), primarily to mid- and large- sized organizations
such as banks, resorts, hotels, hospitals, airports, and other public and private institutions
Project Manager for South Florida Miami, Fl 10/2001 to 05/2003
Oversaw P/L responsibility and generating revenues while keeping costdown.
Developed proposals and presented plan to win major contracts with the local governments
Won bid for $1 million, multi-year contract; Doubled the size of the participants in the program
within 12 months to over 60 vehicles with more than 600 clients
Increased revenues over 95% Year over Year
Presented the program to high ranking officers in the company as well as large groups of employees.
Automated Wagering International
Business Development Manager for LATAM Miami, Fl 10/1998 to 04/2001
Responsible for development of new customers in the region. Extensive travel throughout Latin
America. Projects where highly technical and complex in nature with long sales cycles.
Coordinated several teams in different departments to prepare solutions for customers. Integrated
multi-million dollar projects for approval of Company’s Board of Directors.
Country Manager Santiago, Chile 06/1997 to 09/1998
Led the company team responsible for projects consisting of a network of terminals for the
purpose of generating sales with a countrywide presence.
Created and implemented training programs for different departments. Participated in the
development and delivery of marketing plans and ad campaigns.
Regional Ops and Purchasing Manager Miami, Fl 11/1993 to 05/1997
Directed a team of over 60 employees and 4 warehouses throughout the state of Florida.
Generated over $1 billion in sales a year
Distribution chain consisted of over 3,800 retailers.
Managed a yearly budget of $3 million on parts and equipment. Developed contracts withsuppliers.
Established new procedures, and improved purchasing strategies with savings of over $2 Million.
Florida State University Tallahassee, Florida
Bachelor of Science, MIS April 1988
Associate of Arts June 1986