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A Strategic Framework To:

Align Your Public Affairs Resources With Your
Business Priorities

Intelligent Management Inc. Public Affairs
Consulting
If this scene looks familiar…




  Congratulations! You are like many PA
  professionals working with your
  business counterparts…
Do you have at least one
business client who
looks like this when you
try to EXPLAIN the
policy process…

Then you are not doing
YOUR JOB!
How did Albert Einstein
                  Define Insanity?

                  Doing the same
                  thing, over and
                  over, and expecting a
                  different result…

Stop explaining… JUST DO IT!
The Five Planning Phases For Defining And
Addressing Your Business Needs In The Policy Arena

Phase 1:   Review Key Learnings So You Start Your Planning
           The Right Way

Phase 2:   “Ready, Aim, Fire” Always Trumps “Ready, Fire, Aim”

Phase 3:   Get Clarity on Your Business Priorities And The
           Resources You’ll Need To Address Them

Phase 4: DEFINE Who Makes The Call On Issues And
         Resource Prioritization

Phase 5:   The Success of Your Implementation Will Depend on
           The Success of Your Alignment
Phase 1: Review Key Learnings So You Start Your
            Planning The Right Way

                              •   What are the key learnings?
                                   –   What were key successes/failures?
                                        • Legislative
                                        • Communications
                                        • Relationship building
     As part of annual                  • Etc.
   planning process PA        •   What should we do differently
   functions meet with            moving forward?
    internal clients to            –   What didn’t work and why?
                                   –   What improvements can be made in
 review last year’s results            working relationship?
                              •   What were the budget
                                  implications?
                                   –   On budget
                                   –   Under/over
Phase 2: “Ready, Aim, Fire” Always
         Trumps “Ready, Fire, Aim”
                                         •   What has changed?
                                              –   How does this fit with the companies
                                                  Issues scanning in terms of
                                                  emerging, current and resolved issues?
                                              –   What are watchdogs and activists
                                                  saying and doing?
                                              –   What does opinion research show?
As part of annual
 planning process
                      Internal clients   •   What is the current political
                           and PA
   PA functions
                         functions           climate for your organization?
    meet with
internal clients to     reprioritize     •   What other external
 review last year’s   business needs
      results         for coming year        issues/factors could positively or
                                             negatively affect certain company
                                             issues?
                                         •   Where is the competition?
                                         •   What new resources are required?
                                         •   How is success or failure defined?
Phase 3: Get Clarity on Your Business
 Priorities And The Resources You
      Need To Address Them
                          As part of annual
                          planning process
                         PA functions meet
                            with internal
                          clients to review
                          last year’s results




                                                Internal clients
       PA and internal
                                                     and PA
           clients
                                                   functions
       formulate new
                                                  reprioritize
        plans for the
                                                business needs
        coming year
                                                for coming year
If You Can Read This…


 Just bear with me…
Phase 3: Get Clarity on Your Business Priorities And The
        Resources You’ll Need To Address Them
•   Define primary, secondary and tertiary proactive and reactive issues, nationally, by market
    or other geography
      – If a company is multi-national what are the international implications?
•   Just how visible does the company want to be?
•   What is the timeline?
•   Define resource needs – And Who Pays…
      – What resources will CA provide?
      – What resources will individual business functions provide?
      – What consultants are required?
      – What is the Legal and/or Compliance review process
•   What level of executive involvement is required?
      – Function
      – C-Level
      – Board Level
•   What is the process for resolution of issues and obstacles that may arise in the policy arena?
      – What level of decisionmaker needs to be involved and what is the level of frequency of
          involvement?
•   Is there a requirement for market testing, focus groups, opinion research?
•   Is there a requirement for stakeholder engagement and at what level?
      – Elected officials, policy, business, trade, civic, other?
•   Is there a requirement for a separate communications strategy?
      – Customers
      – Consumers
      – Shareholders
•   Is this a company-specific issue or must it be vetted through industry trade associations or
    business coalitions?
Phase 4: DEFINE Who Makes The Call On
        Issues And Resource Prioritization?
                                                            •   C-Level Team
                   As part of annual                             –    May have priorities that were not captured
                    planning process
                      PA functions                                   through the planning process that must now
                       meet with                                     be factored into the overall objectives
                   internal clients to
                    review last year’s                           –   Reprioritization must take place at the
                         results
                                                                     implementation level
                                                            •   C-Level Team must decide if Board
 Comprehensive
     plans are                           Internal clients
                                                                and/or industry involvement is
 presented to C-                              and PA            warranted
 Level Team for                             functions
approvals, budge
  ts and overall
                                           reprioritize
                                          business needs
                                                            •   C-Level Team must authorize
    sign-off of                          for coming year        expenditures
  prioritization
                                                            •   C-Level Team must commit to
                                                                 –   Supporting objectives
                   PA and internal                               –   Agree on a reporting process
                       clients                                       (weekly, monthly, quarterly, etc.)
                   formulate new
                    plans for the
                    coming year
Phase 5: The Success of Your Implementation Will
       Depend on The Success of Your Alignment
              With Business Counterparts
                                   As part of
                               annual planning
                                                                                •   Once individual plans are
                                  process PA                                        implemented, ongoing evaluation
                                functions meet
                                 with internal                                      must take place
                               clients to review
                                   last year’s
                                     results
                                                                                     – What adaptations are taking place in
                                                                                       the policy environment
                                                             Internal clients             •   What is the elected official impact?
                                                                  and PA
Implementation                                                   functions                •   What is the media impact?
    of Plans                                                   reprioritize               •   What is the customer impact?
  Commences                                                   business needs
                                                             for coming year              •   What is the consumer impact?
                                                                                          •   How are stakeholders reacting and what
                                                                                              actions for or against are they taking?
                                                                                          •   How are activists and watchdogs reacting?
                                                                                          •   How are other industry members reacting?
           Comprehensive                                                             – What is working or not working?
              plans are                            PA and internal
           presented to C-
           Level Team for
                                                       clients                       – Are resources being spent according to
                                                   formulate new
         approvals, budget
         s and overall sign-                        plans for the                      plan?
                                                    coming year
                off of
            prioritization                                                           – What must be recalibrated?
                                                                                     – What must be stopped or re-evaluated
                                                                                       and who makes that decision?
We all agree…
There are a lot of
moving parts…

That’s why you
get paid the big
bucks….
To create
clarity…
Why Bother?
• Policymaking is a process with well-defined
  rules and procedures
• You are no different than any other business
  function
• “Getting the job done” means having a
  defined process INTERNALLY as well as
  EXTERNALLY
• So… Follow the process and get the job
  done.

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Align Public Affairs Resources With Business Priorities

  • 1. A Strategic Framework To: Align Your Public Affairs Resources With Your Business Priorities Intelligent Management Inc. Public Affairs Consulting
  • 2. If this scene looks familiar… Congratulations! You are like many PA professionals working with your business counterparts…
  • 3. Do you have at least one business client who looks like this when you try to EXPLAIN the policy process… Then you are not doing YOUR JOB!
  • 4. How did Albert Einstein Define Insanity? Doing the same thing, over and over, and expecting a different result… Stop explaining… JUST DO IT!
  • 5.
  • 6. The Five Planning Phases For Defining And Addressing Your Business Needs In The Policy Arena Phase 1: Review Key Learnings So You Start Your Planning The Right Way Phase 2: “Ready, Aim, Fire” Always Trumps “Ready, Fire, Aim” Phase 3: Get Clarity on Your Business Priorities And The Resources You’ll Need To Address Them Phase 4: DEFINE Who Makes The Call On Issues And Resource Prioritization Phase 5: The Success of Your Implementation Will Depend on The Success of Your Alignment
  • 7. Phase 1: Review Key Learnings So You Start Your Planning The Right Way • What are the key learnings? – What were key successes/failures? • Legislative • Communications • Relationship building As part of annual • Etc. planning process PA • What should we do differently functions meet with moving forward? internal clients to – What didn’t work and why? – What improvements can be made in review last year’s results working relationship? • What were the budget implications? – On budget – Under/over
  • 8. Phase 2: “Ready, Aim, Fire” Always Trumps “Ready, Fire, Aim” • What has changed? – How does this fit with the companies Issues scanning in terms of emerging, current and resolved issues? – What are watchdogs and activists saying and doing? – What does opinion research show? As part of annual planning process Internal clients • What is the current political and PA PA functions functions climate for your organization? meet with internal clients to reprioritize • What other external review last year’s business needs results for coming year issues/factors could positively or negatively affect certain company issues? • Where is the competition? • What new resources are required? • How is success or failure defined?
  • 9. Phase 3: Get Clarity on Your Business Priorities And The Resources You Need To Address Them As part of annual planning process PA functions meet with internal clients to review last year’s results Internal clients PA and internal and PA clients functions formulate new reprioritize plans for the business needs coming year for coming year
  • 10. If You Can Read This… Just bear with me…
  • 11. Phase 3: Get Clarity on Your Business Priorities And The Resources You’ll Need To Address Them • Define primary, secondary and tertiary proactive and reactive issues, nationally, by market or other geography – If a company is multi-national what are the international implications? • Just how visible does the company want to be? • What is the timeline? • Define resource needs – And Who Pays… – What resources will CA provide? – What resources will individual business functions provide? – What consultants are required? – What is the Legal and/or Compliance review process • What level of executive involvement is required? – Function – C-Level – Board Level • What is the process for resolution of issues and obstacles that may arise in the policy arena? – What level of decisionmaker needs to be involved and what is the level of frequency of involvement? • Is there a requirement for market testing, focus groups, opinion research? • Is there a requirement for stakeholder engagement and at what level? – Elected officials, policy, business, trade, civic, other? • Is there a requirement for a separate communications strategy? – Customers – Consumers – Shareholders • Is this a company-specific issue or must it be vetted through industry trade associations or business coalitions?
  • 12. Phase 4: DEFINE Who Makes The Call On Issues And Resource Prioritization? • C-Level Team As part of annual – May have priorities that were not captured planning process PA functions through the planning process that must now meet with be factored into the overall objectives internal clients to review last year’s – Reprioritization must take place at the results implementation level • C-Level Team must decide if Board Comprehensive plans are Internal clients and/or industry involvement is presented to C- and PA warranted Level Team for functions approvals, budge ts and overall reprioritize business needs • C-Level Team must authorize sign-off of for coming year expenditures prioritization • C-Level Team must commit to – Supporting objectives PA and internal – Agree on a reporting process clients (weekly, monthly, quarterly, etc.) formulate new plans for the coming year
  • 13. Phase 5: The Success of Your Implementation Will Depend on The Success of Your Alignment With Business Counterparts As part of annual planning • Once individual plans are process PA implemented, ongoing evaluation functions meet with internal must take place clients to review last year’s results – What adaptations are taking place in the policy environment Internal clients • What is the elected official impact? and PA Implementation functions • What is the media impact? of Plans reprioritize • What is the customer impact? Commences business needs for coming year • What is the consumer impact? • How are stakeholders reacting and what actions for or against are they taking? • How are activists and watchdogs reacting? • How are other industry members reacting? Comprehensive – What is working or not working? plans are PA and internal presented to C- Level Team for clients – Are resources being spent according to formulate new approvals, budget s and overall sign- plans for the plan? coming year off of prioritization – What must be recalibrated? – What must be stopped or re-evaluated and who makes that decision?
  • 14. We all agree… There are a lot of moving parts… That’s why you get paid the big bucks…. To create clarity…
  • 15. Why Bother? • Policymaking is a process with well-defined rules and procedures • You are no different than any other business function • “Getting the job done” means having a defined process INTERNALLY as well as EXTERNALLY • So… Follow the process and get the job done.