Powerpoint show developed by Terry Anderson describing design-based research in the context of a wider presentation on distance education research generally and an introduction to CIDER.
1. Research for Effective Online Learning Prof. Terry Anderson Canada Research Chair in Distance Education Lunch and Learn Athabasca University November 2004
19. √ Formal FAQ and data collection X Personal knowledge base √ Refers to academics for subject matter expertise X Subject matter expertise √ Customer relationship X Personal relationship √ All business curriculum X Knowledge of a single course √ Full time, steeped in university environment X Part time, problem with knowledge of institution √ Advisor on call 40 hours/ week X On call 2 hours per week Call Centre Model Tutor Model
20. Call Centres √ Saves over $100,000 per year √ Answers 80% of student inquiries No significant difference in Student satisfaction