SlideShare a Scribd company logo
How to Give Excellent Customer
                      Service
                      Santhanaram Jayaram




Sunday, June 24, 12
What do clients want?

                Meet their needs & expectations

                Solve their immediate problems

                Resolve their issues and challenges

                Receive value

                Proper Customer Service

                Remarkable & Memorable Experiences


Sunday, June 24, 12
How to create a
          remarkable &
            memorable
           experience ?
Sunday, June 24, 12
Address clients concerns quickly
Sunday, June 24, 12
Innovate and strive for improvements
Sunday, June 24, 12
Pay attention to details
Sunday, June 24, 12
Be better than average
Sunday, June 24, 12
Take Ownership
Sunday, June 24, 12
Consistency of service delivery
Sunday, June 24, 12
Smile from the heart
Sunday, June 24, 12
Be a problem solver

                             i’ll fix it
Sunday, June 24, 12
Analyze when things go right
Sunday, June 24, 12
Create a service culture
Sunday, June 24, 12
Ramitup.com




Sunday, June 24, 12

More Related Content

What's hot

Customer Service Training
Customer Service TrainingCustomer Service Training
Customer Service TrainingJo Mullins
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101Clay Staires
 
Customer service
Customer serviceCustomer service
Customer serviceIGilmore
 
The ultimate guide to customer service excellence
The ultimate guide to customer service excellenceThe ultimate guide to customer service excellence
The ultimate guide to customer service excellenceWilliam Roberts
 
The Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback The Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback GovLoop
 
Customer Service
Customer ServiceCustomer Service
Customer ServiceRajiv Bajaj
 
Customer service training general
Customer service training   generalCustomer service training   general
Customer service training generalJoyce Andrews
 
Customer service-presentation
Customer service-presentationCustomer service-presentation
Customer service-presentationRowdy Mauch
 
Customer Service training
Customer Service trainingCustomer Service training
Customer Service trainingGrand Cinemas
 
Excellence In Customer Service
Excellence In Customer ServiceExcellence In Customer Service
Excellence In Customer Serviceaddon
 
Service excellence - Handling Complaint
Service excellence - Handling Complaint Service excellence - Handling Complaint
Service excellence - Handling Complaint Ismal Zeva
 
Efective Communication (Communication Skill)
Efective Communication (Communication Skill)Efective Communication (Communication Skill)
Efective Communication (Communication Skill)EDIS BLOG
 
Training for customer service & team building
Training for customer service & team buildingTraining for customer service & team building
Training for customer service & team buildingSanjay Panchal
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillsOnline
 
Customer Service Training
Customer Service TrainingCustomer Service Training
Customer Service TrainingKate Zabriskie
 
Excellent customer service
Excellent customer serviceExcellent customer service
Excellent customer serviceLorenta Erhabor
 
10 customer service skills
10 customer service skills10 customer service skills
10 customer service skillsKelechi Okeke
 

What's hot (20)

Customer Service Training
Customer Service TrainingCustomer Service Training
Customer Service Training
 
Customer Service 101
Customer Service 101Customer Service 101
Customer Service 101
 
Customer service
Customer serviceCustomer service
Customer service
 
The ultimate guide to customer service excellence
The ultimate guide to customer service excellenceThe ultimate guide to customer service excellence
The ultimate guide to customer service excellence
 
The Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback The Art of Giving and Receiving Feedback
The Art of Giving and Receiving Feedback
 
Customer Service
Customer ServiceCustomer Service
Customer Service
 
Customer service training general
Customer service training   generalCustomer service training   general
Customer service training general
 
Customer service-presentation
Customer service-presentationCustomer service-presentation
Customer service-presentation
 
Customer Service training
Customer Service trainingCustomer Service training
Customer Service training
 
Excellence In Customer Service
Excellence In Customer ServiceExcellence In Customer Service
Excellence In Customer Service
 
Customer service Basic Training
Customer service Basic TrainingCustomer service Basic Training
Customer service Basic Training
 
Service excellence - Handling Complaint
Service excellence - Handling Complaint Service excellence - Handling Complaint
Service excellence - Handling Complaint
 
Efective Communication (Communication Skill)
Efective Communication (Communication Skill)Efective Communication (Communication Skill)
Efective Communication (Communication Skill)
 
Training for customer service & team building
Training for customer service & team buildingTraining for customer service & team building
Training for customer service & team building
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Customer Service Training
Customer Service TrainingCustomer Service Training
Customer Service Training
 
Customer service skill
Customer service skillCustomer service skill
Customer service skill
 
Excellent customer service
Excellent customer serviceExcellent customer service
Excellent customer service
 
10 customer service skills
10 customer service skills10 customer service skills
10 customer service skills
 
Customer Service Training by NHS
Customer Service Training by NHSCustomer Service Training by NHS
Customer Service Training by NHS
 

Viewers also liked

Excellent Customer Service, One Relationship At A Time
Excellent Customer Service, One Relationship At A TimeExcellent Customer Service, One Relationship At A Time
Excellent Customer Service, One Relationship At A TimeAnnMillerMarketing
 
Automation in Ecommerce by Plentymarkets UK
Automation in Ecommerce by Plentymarkets UKAutomation in Ecommerce by Plentymarkets UK
Automation in Ecommerce by Plentymarkets UKDaytodayebay
 
Federal Mutil-Agent System (FEDMAS)
Federal Mutil-Agent System (FEDMAS)Federal Mutil-Agent System (FEDMAS)
Federal Mutil-Agent System (FEDMAS)COL Vernon Myers
 
297 Luxury Branding India
297 Luxury Branding India297 Luxury Branding India
297 Luxury Branding IndiaTerry Joev
 
Account Sales and Marketing Director Resume
Account Sales and Marketing Director ResumeAccount Sales and Marketing Director Resume
Account Sales and Marketing Director ResumeSam Vignjevic
 
Marketing automation in Ecommerce
Marketing automation in EcommerceMarketing automation in Ecommerce
Marketing automation in EcommerceEcbilla
 
7 e-commerce Strategies for Customer Retention to Record MORE Sales
7 e-commerce Strategies for Customer Retention to Record MORE Sales7 e-commerce Strategies for Customer Retention to Record MORE Sales
7 e-commerce Strategies for Customer Retention to Record MORE SalesSheen Wright
 
Magsnet Limited Corporate Presentation
Magsnet Limited   Corporate PresentationMagsnet Limited   Corporate Presentation
Magsnet Limited Corporate Presentationguest0b57ba
 

Viewers also liked (11)

Excellent Customer Service, One Relationship At A Time
Excellent Customer Service, One Relationship At A TimeExcellent Customer Service, One Relationship At A Time
Excellent Customer Service, One Relationship At A Time
 
Automation in Ecommerce by Plentymarkets UK
Automation in Ecommerce by Plentymarkets UKAutomation in Ecommerce by Plentymarkets UK
Automation in Ecommerce by Plentymarkets UK
 
Federal Mutil-Agent System (FEDMAS)
Federal Mutil-Agent System (FEDMAS)Federal Mutil-Agent System (FEDMAS)
Federal Mutil-Agent System (FEDMAS)
 
Affiliate marketing tips
Affiliate marketing tipsAffiliate marketing tips
Affiliate marketing tips
 
297 Luxury Branding India
297 Luxury Branding India297 Luxury Branding India
297 Luxury Branding India
 
Account Sales and Marketing Director Resume
Account Sales and Marketing Director ResumeAccount Sales and Marketing Director Resume
Account Sales and Marketing Director Resume
 
Marketing automation in Ecommerce
Marketing automation in EcommerceMarketing automation in Ecommerce
Marketing automation in Ecommerce
 
Customer Service Experience Study 2014
Customer Service Experience Study 2014Customer Service Experience Study 2014
Customer Service Experience Study 2014
 
7 e-commerce Strategies for Customer Retention to Record MORE Sales
7 e-commerce Strategies for Customer Retention to Record MORE Sales7 e-commerce Strategies for Customer Retention to Record MORE Sales
7 e-commerce Strategies for Customer Retention to Record MORE Sales
 
eZee Dice
eZee DiceeZee Dice
eZee Dice
 
Magsnet Limited Corporate Presentation
Magsnet Limited   Corporate PresentationMagsnet Limited   Corporate Presentation
Magsnet Limited Corporate Presentation
 

More from Santhanaram Jayaram

Art of Selling using the nine lenses
Art of Selling using the nine lensesArt of Selling using the nine lenses
Art of Selling using the nine lensesSanthanaram Jayaram
 
10 tips to provide service excellence
10 tips to provide service excellence10 tips to provide service excellence
10 tips to provide service excellenceSanthanaram Jayaram
 
5 Ways of how to embrace laughter
5 Ways of how to embrace laughter5 Ways of how to embrace laughter
5 Ways of how to embrace laughterSanthanaram Jayaram
 
Singapore laughter coach - Career talk at St Joseph's Institution
Singapore laughter coach -   Career talk at St Joseph's InstitutionSingapore laughter coach -   Career talk at St Joseph's Institution
Singapore laughter coach - Career talk at St Joseph's InstitutionSanthanaram Jayaram
 
Journey inwards to know yourself
Journey inwards to know yourselfJourney inwards to know yourself
Journey inwards to know yourselfSanthanaram Jayaram
 
Enneagram:How each type contributes to a group
Enneagram:How each type contributes to a groupEnneagram:How each type contributes to a group
Enneagram:How each type contributes to a groupSanthanaram Jayaram
 
Steps to manage challenging customers
Steps to manage challenging customersSteps to manage challenging customers
Steps to manage challenging customersSanthanaram Jayaram
 
How the various types communicate
How the various types communicate How the various types communicate
How the various types communicate Santhanaram Jayaram
 
Leadership talk with narpani singapore
Leadership talk with narpani singaporeLeadership talk with narpani singapore
Leadership talk with narpani singaporeSanthanaram Jayaram
 
Positive Impact of Service recovery
Positive Impact of Service recovery Positive Impact of Service recovery
Positive Impact of Service recovery Santhanaram Jayaram
 

More from Santhanaram Jayaram (20)

24 ways to make work fun
24 ways to make work fun24 ways to make work fun
24 ways to make work fun
 
Art of Selling using the nine lenses
Art of Selling using the nine lensesArt of Selling using the nine lenses
Art of Selling using the nine lenses
 
10 tips to provide service excellence
10 tips to provide service excellence10 tips to provide service excellence
10 tips to provide service excellence
 
The power of reframing
The power of reframingThe power of reframing
The power of reframing
 
5 Ways of how to embrace laughter
5 Ways of how to embrace laughter5 Ways of how to embrace laughter
5 Ways of how to embrace laughter
 
Singapore laughter coach - Career talk at St Joseph's Institution
Singapore laughter coach -   Career talk at St Joseph's InstitutionSingapore laughter coach -   Career talk at St Joseph's Institution
Singapore laughter coach - Career talk at St Joseph's Institution
 
Laugh and let it go
Laugh and let it goLaugh and let it go
Laugh and let it go
 
Ram up your laughter
Ram up your laughterRam up your laughter
Ram up your laughter
 
Journey inwards to know yourself
Journey inwards to know yourselfJourney inwards to know yourself
Journey inwards to know yourself
 
Enneagram:How each type contributes to a group
Enneagram:How each type contributes to a groupEnneagram:How each type contributes to a group
Enneagram:How each type contributes to a group
 
Emotion coaching
Emotion coachingEmotion coaching
Emotion coaching
 
Steps to manage challenging customers
Steps to manage challenging customersSteps to manage challenging customers
Steps to manage challenging customers
 
How the various types communicate
How the various types communicate How the various types communicate
How the various types communicate
 
Leadership talk with narpani singapore
Leadership talk with narpani singaporeLeadership talk with narpani singapore
Leadership talk with narpani singapore
 
Steps to laughter
Steps to laughterSteps to laughter
Steps to laughter
 
Type of complainers
Type of complainersType of complainers
Type of complainers
 
Service recovery
Service recoveryService recovery
Service recovery
 
Social media platforms
Social media platforms Social media platforms
Social media platforms
 
Positive Impact of Service recovery
Positive Impact of Service recovery Positive Impact of Service recovery
Positive Impact of Service recovery
 
Testimonials
TestimonialsTestimonials
Testimonials
 

Recently uploaded

Dementia (Alzheimer & vasular dementia).
Dementia (Alzheimer & vasular dementia).Dementia (Alzheimer & vasular dementia).
Dementia (Alzheimer & vasular dementia).Mohamed Rizk Khodair
 
An Overview of the Odoo 17 Discuss App.pptx
An Overview of the Odoo 17 Discuss App.pptxAn Overview of the Odoo 17 Discuss App.pptx
An Overview of the Odoo 17 Discuss App.pptxCeline George
 
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17Celine George
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersPedroFerreira53928
 
The Last Leaf, a short story by O. Henry
The Last Leaf, a short story by O. HenryThe Last Leaf, a short story by O. Henry
The Last Leaf, a short story by O. HenryEugene Lysak
 
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxStudents, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
 
The Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve ThomasonThe Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
 
The Benefits and Challenges of Open Educational Resources
The Benefits and Challenges of Open Educational ResourcesThe Benefits and Challenges of Open Educational Resources
The Benefits and Challenges of Open Educational Resourcesaileywriter
 
Application of Matrices in real life. Presentation on application of matrices
Application of Matrices in real life. Presentation on application of matricesApplication of Matrices in real life. Presentation on application of matrices
Application of Matrices in real life. Presentation on application of matricesRased Khan
 
How to the fix Attribute Error in odoo 17
How to the fix Attribute Error in odoo 17How to the fix Attribute Error in odoo 17
How to the fix Attribute Error in odoo 17Celine George
 
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...Sayali Powar
 
Championnat de France de Tennis de table/
Championnat de France de Tennis de table/Championnat de France de Tennis de table/
Championnat de France de Tennis de table/siemaillard
 
size separation d pharm 1st year pharmaceutics
size separation d pharm 1st year pharmaceuticssize separation d pharm 1st year pharmaceutics
size separation d pharm 1st year pharmaceuticspragatimahajan3
 
Neurulation and the formation of the neural tube
Neurulation and the formation of the neural tubeNeurulation and the formation of the neural tube
Neurulation and the formation of the neural tubeSaadHumayun7
 
Danh sách HSG Bộ môn cấp trường - Cấp THPT.pdf
Danh sách HSG Bộ môn cấp trường - Cấp THPT.pdfDanh sách HSG Bộ môn cấp trường - Cấp THPT.pdf
Danh sách HSG Bộ môn cấp trường - Cấp THPT.pdfQucHHunhnh
 
50 ĐỀ LUYỆN THI IOE LỚP 9 - NĂM HỌC 2022-2023 (CÓ LINK HÌNH, FILE AUDIO VÀ ĐÁ...
50 ĐỀ LUYỆN THI IOE LỚP 9 - NĂM HỌC 2022-2023 (CÓ LINK HÌNH, FILE AUDIO VÀ ĐÁ...50 ĐỀ LUYỆN THI IOE LỚP 9 - NĂM HỌC 2022-2023 (CÓ LINK HÌNH, FILE AUDIO VÀ ĐÁ...
50 ĐỀ LUYỆN THI IOE LỚP 9 - NĂM HỌC 2022-2023 (CÓ LINK HÌNH, FILE AUDIO VÀ ĐÁ...Nguyen Thanh Tu Collection
 

Recently uploaded (20)

Dementia (Alzheimer & vasular dementia).
Dementia (Alzheimer & vasular dementia).Dementia (Alzheimer & vasular dementia).
Dementia (Alzheimer & vasular dementia).
 
“O BEIJO” EM ARTE .
“O BEIJO” EM ARTE                       .“O BEIJO” EM ARTE                       .
“O BEIJO” EM ARTE .
 
An Overview of the Odoo 17 Discuss App.pptx
An Overview of the Odoo 17 Discuss App.pptxAn Overview of the Odoo 17 Discuss App.pptx
An Overview of the Odoo 17 Discuss App.pptx
 
Post Exam Fun(da) Intra UEM General Quiz - Finals.pdf
Post Exam Fun(da) Intra UEM General Quiz - Finals.pdfPost Exam Fun(da) Intra UEM General Quiz - Finals.pdf
Post Exam Fun(da) Intra UEM General Quiz - Finals.pdf
 
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
Removal Strategy _ FEFO _ Working with Perishable Products in Odoo 17
 
Basic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumersBasic phrases for greeting and assisting costumers
Basic phrases for greeting and assisting costumers
 
The Last Leaf, a short story by O. Henry
The Last Leaf, a short story by O. HenryThe Last Leaf, a short story by O. Henry
The Last Leaf, a short story by O. Henry
 
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxStudents, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptx
 
Operations Management - Book1.p - Dr. Abdulfatah A. Salem
Operations Management - Book1.p  - Dr. Abdulfatah A. SalemOperations Management - Book1.p  - Dr. Abdulfatah A. Salem
Operations Management - Book1.p - Dr. Abdulfatah A. Salem
 
The Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve ThomasonThe Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve Thomason
 
Word Stress rules esl .pptx
Word Stress rules esl               .pptxWord Stress rules esl               .pptx
Word Stress rules esl .pptx
 
The Benefits and Challenges of Open Educational Resources
The Benefits and Challenges of Open Educational ResourcesThe Benefits and Challenges of Open Educational Resources
The Benefits and Challenges of Open Educational Resources
 
Application of Matrices in real life. Presentation on application of matrices
Application of Matrices in real life. Presentation on application of matricesApplication of Matrices in real life. Presentation on application of matrices
Application of Matrices in real life. Presentation on application of matrices
 
How to the fix Attribute Error in odoo 17
How to the fix Attribute Error in odoo 17How to the fix Attribute Error in odoo 17
How to the fix Attribute Error in odoo 17
 
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
UNIT – IV_PCI Complaints: Complaints and evaluation of complaints, Handling o...
 
Championnat de France de Tennis de table/
Championnat de France de Tennis de table/Championnat de France de Tennis de table/
Championnat de France de Tennis de table/
 
size separation d pharm 1st year pharmaceutics
size separation d pharm 1st year pharmaceuticssize separation d pharm 1st year pharmaceutics
size separation d pharm 1st year pharmaceutics
 
Neurulation and the formation of the neural tube
Neurulation and the formation of the neural tubeNeurulation and the formation of the neural tube
Neurulation and the formation of the neural tube
 
Danh sách HSG Bộ môn cấp trường - Cấp THPT.pdf
Danh sách HSG Bộ môn cấp trường - Cấp THPT.pdfDanh sách HSG Bộ môn cấp trường - Cấp THPT.pdf
Danh sách HSG Bộ môn cấp trường - Cấp THPT.pdf
 
50 ĐỀ LUYỆN THI IOE LỚP 9 - NĂM HỌC 2022-2023 (CÓ LINK HÌNH, FILE AUDIO VÀ ĐÁ...
50 ĐỀ LUYỆN THI IOE LỚP 9 - NĂM HỌC 2022-2023 (CÓ LINK HÌNH, FILE AUDIO VÀ ĐÁ...50 ĐỀ LUYỆN THI IOE LỚP 9 - NĂM HỌC 2022-2023 (CÓ LINK HÌNH, FILE AUDIO VÀ ĐÁ...
50 ĐỀ LUYỆN THI IOE LỚP 9 - NĂM HỌC 2022-2023 (CÓ LINK HÌNH, FILE AUDIO VÀ ĐÁ...
 

Excellent customer service