1.
The Future of Work:
How Do You Manage People You Can’t See?
James P. Ware, PhD Citrix Online EMEA
Executive Director April 19, 2011
The Future of Work…unlimited

2.
A Tale of Two Books
The Difference
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

3.
Shift Happens Again
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

4.
Shift Happens Again
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

5.
The World Has Changed Again
Someone has hit the
“Reset” button.
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

6.
Today’s Agenda
Why is remote/mobile What challenges does
work growing so the “anywhere office”
rapidly? present?
A conversation
about managing
remote teams and a
distributed workforce
How can you keep What does all this
remote employees mean for the future of
engaged? work?
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

7.
Work Evolves
How
What
“work”
“work” is
gets done
Where What
“work” workers
gets done do
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

8.
The “Anywhere Office” is a Reality Today
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

9.
The “Anywhere Office” is a Reality Today
33% 35%
32%
“Third Places”
-8-
© Copyright 2011 by The Future of Work…unlimited. All rights reserved

10.
The “Anywhere Office” is a Reality Today
33% 35%
32%
“Third Places”
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

11.
The Global Mobile Workforce is Growing Rapidly*
Mobile Workers as Percent of Total Workforce
50%
45% Old habits
40%
35% Resistance
35% Scarcity of experts
27%
30% Up-front investment
25%
20% 16%
15% Technology
10% Commute costs
5% ROI
0% Environmental
1
1990 2
1995 3
2000 4
2005 5
2010 6
2015 7
2020 impacts
* “Mobile” means working away from office at least two days per week.
Source: Future of Work Demographic Projections, 2011
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

12.
Unique Aspects of “Different Places” Work
More task
time, less
social
interaction
Fewer
accidental Less
meetings face-to-face
time
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

13.
Distributed Workers “Meet” and Interact in Four Ways*
Match the Technology to the Situation
Same
Time
Different
Same Different
* Adapted from a model first developed by Bob Johansen, Institute for the Future Place
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

14.
Employee Engagement
The Critical Ingredient Clarity of
expectations
Regular Rewards for
feedback engagement
Quality of
peer/ Inspirational
subordinate leadership
relationships
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

15.
Engaging Distributed Team Members
Lead
Team-
building
exercises
Be a Celebrate
Teach
role life
empathy
model events
Build a
Playbook
of tactics
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

16.
Forming a Virtual Team
Critical Team-Building Activities
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

17.
Agree on Tangible Performance Measures for Each
Job. . . and Use Them
How will we
Why does this know it’s being
job exist? done well?
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

18.
What Does All This Mean for You?
Lead
by Doing
Invest in Appropriate
Technologies
Embrace Distributed Work
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved

19.
For Further Information
James P. Ware, Ph.D.
Executive Director
The Future of Work…unlimited
Berkeley, California
+1 510 558 1434 voice
+1 510 558 1431 fax
+1 510 206 8147 mobile
jim@thefutureofwork.net
Website: http://www.thefutureofwork.net
Blog: http://www.thefutureofwork.net/blog
Twitter: http://www.twitter.com/thefutureofwork
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved