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You are a Designer: A Patient-Centered Design Thinking Workshop

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Slides for the design thinking workshop for the Frankel Cardiovascular Center Feb 2019

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You are a Designer: A Patient-Centered Design Thinking Workshop

  1. 1. You are a Designer APatient-CenteredDesignThinkingWorkshopfor theFrankelCardiovascularCenter February 4th, 2019
  2. 2. Joyce Lee, MD, MPH Health IT Champion for FFMI Robert P. Kelch Professor of Pediatrics doctorasdesigner.com medium.com/@joyclee Twitter: @joyclee
  3. 3. How might we improve the conversation between patients and providers at the CVC? Our Challenge:
  4. 4. What is design?
  5. 5. Can the user accomplish their goal?
  6. 6. It’s a Wednesday at 4:30 PM and you have a 30 min meeting. Can you interpret this sign? @joyclee
  7. 7. Can I park here? How long can I park? @joyclee
  8. 8. The Problem A $95 parking ticket @joyclee
  9. 9. “But I read the sign, and I thought I could park there! Did I misunderstand something??” “I wondered why the signs had to be so complicated.” “My mind felt like it was doing intense math whenever I tried translating the signs.” -Nikki Sylianteng @joyclee
  10. 10. Understanding the Problem @joyclee toparkornot topark.com
  11. 11. Ideating Solutions @joyclee toparkornottopark.com
  12. 12. toparkornottopark.com @joyclee Prototyping Solutions
  13. 13. @joyclee Testing
  14. 14. Testing and More Prototyping @joyclee
  15. 15. @joyclee
  16. 16. Finally, A Parking Sign That's Easy To Read @joyclee
  17. 17. Graduate School Applicant Who is qualified to be a designer?
  18. 18. Parallels between Parking and Healthcare @joyclee
  19. 19. What medicine do I take? What time and day do I take it? @joyclee
  20. 20. Patients and caregivers. Not doctors, nurses, clinic managers, administrators, or insurers. Focus on the end-users in healthcare: @joyclee
  21. 21. The Design Process: Empathy. Define. Ideate. Prototype. Testing. @joyclee
  22. 22. @joyclee @joyclee
  23. 23. Talk to patients about the pain points; don’t make assumptions Empathy. @joyclee
  24. 24. Encourage patients to define the problem. Define. @joyclee
  25. 25. Collaborate & think of lots of wild and crazy ideas. Ideate. @joyclee
  26. 26. Sketch, draw, glue, code. Prototype. @joyclee
  27. 27. Show your prototype to users and get their feedback. Test. @joyclee
  28. 28. Prototype. Test. Prototype. Test. Prototype. Test. @joyclee
  29. 29. Design ensures that you are solving the right problem. @joyclee
  30. 30. Our Challenge: How might we improve the conversation between patients and providers at the CVC?
  31. 31. Ground Rules
  32. 32. Patient Experts/Designers: You are the experts We are here to design with you If you are uncomfortable, say so Design Team: Respect the experts Listen and have empathy
  33. 33. Everyone: Defer Judgment One conversation at a time Go for volume Be visual Build on the ideas of others Stay on topic Have Fun!
  34. 34. Understand the problem before trying to solve it. Empathy. (15 min.)
  35. 35. Ask open-ended questions: Who? What? When? Where? Why? How? Listen for something unexpected Ask why... and then ask it again... and again...
  36. 36. Address the client’s specific problems and needs. Define. (10 min.)
  37. 37. Define a problem your client is experiencing. Capture your findings and take a stand on how to address your client’s needs. I was surprised to learn… The client needs a way to…
  38. 38. Sketch solutions for your client’s needs. Ideate. (15 min.)
  39. 39. Generate ideas to test. Sketch out solutions to your partner’s needs. Be messy, be creative, get to a good idea. Don’t worry about potential roadblocks (cost, staffing, technology, etc)
  40. 40. Sketch and build your best idea. Prototype. (15 min.)
  41. 41. Prototype your solution. Reflect on your partner’s feedback and sketch your best ideas. How can you best serve the client’s needs?
  42. 42. Get feedback from your users. What works? What doesn’t? Use their feedback to improve your idea Test. (30 min.)
  43. 43. Thank you, health designers.