4. Leverage client feedback to evaluate and strategize.
Customize client experience based on feedback.
Automate customer service feedback for tracking,
evaluation, and improved service.
Create surveys for clients and track your net
promoter scores.
Report on client engagement, satisfaction, and
strategy effectiveness.
Service Hub
Customer service software with all the tools you
need to provide world class service thereby
efficiently, enrich customer relationships, and
delight customers as you scale.
Crafted, Not Cobbled
This means you can…
5. Service Hub
Crafted, Not Cobbled
Tickets
Conversations
With HubSpot's tickets tool, you can record,
organize, and track product warranty and
service requests.
Conversations is a messaging tool that
includes live chat, team email, chatbots,
and a Facebook Messenger integration.
Customer service software with all the tools you
need to provide world class service thereby
efficiently, enrich customer relationships, and
delight customers as you scale.
15. ● Machine Reliability Specialist, Getman
○ www.getman.com
● More about Connor
○ Certified Maintenance and Reliability
Professional (CMRP)
○ Good at HubSpot
● Outside of work…
○ Also on Strava!
Guest. AKA: Connor Beck
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19.
20. Questions for Connor
How are you using HubSpot Service Hub?
What has changed since moving to the platform?
What are the challenges?
How difficult was it to onboard and adopt?
1
2
3
4
What is your FAVORITE HubSpot feature?
5
21.
22. Get in touch!
Josh Curcio
joshc@protocol80.com
www.protocol80.com
Connor Beck
cbeck@getman.com
www.getman.com