2. Usability
tes+ng
is
a
method
by
which
users
of
a
product
are
asked
to
perform
certain
tasks
in
an
effort
to
measure
the
product's
ease-‐of-‐use,
task
+me,
and
the
user's
percep+on
of
the
experience.
15. The
Facilitators
job
is
to:
• DO
-‐
make
sure
the
par8cipant
is
comfortable
• DO
-‐
ensure
the
par8cipant
understands
the
task
being
set
• DO
-‐
keep
the
user
on
track,
if
they
go
way
off
course
• DO
-‐
encourage
the
‘think-‐aloud’
protocol,
explaining
what
they
are
doing
and
why?
• DO
-‐
be
quiet
J
Facilitator DO’s:
16. The
Facilitators
job
is
not:
• DON’T
-‐
help
the
par8cipant
out
solving
the
tasks
• DON’T
-‐
judge
or
offer
your
own
opinion
• DON’T
-‐
react
emo8onally
to
anything
the
par8cipant
does
Facilitator DON’Ts:
17. The
observers
job
is
to
• Spot,
and
document,
points
of
confusion
or
problems.
Avoid
jumping
to
solu8on,
that
comes
later.
• Empathize
with
the
par8cipant,
do
they
look
frustrated?
Do
they
look
confused?
What
is
causing
that?
• Make
notes
of
follow
up
ques8ons
you
would
like
to
know.
The Observer’s job is to:
18.
19. Task List
1. Print out your account statement for
July
2. Add NFL Redzone to your monthly
package
24. Downloads
• This deck – bit.ly/UserTestingForPMs
• An example of a research summary
• https://docs.google.com/presentation/d/1EPo0jTRTv-ygvGVZZ6ecIVxn_GpSFECWUMmFDJ9uRS8/pub?
start=false&loop=false&delayms=3000#slide=id.g10c39f6e8_0148
• Handout
• https://www.dropbox.com/s/jpajmvi7nc882md/user-testing-cheat-sheet.pdf
• @jontheexiled
Jon White – Product Manager @