4. Making Users Awesome
• appreciating the context within which your site
experience lives
• focusing on reducing cognitive resource leaks
• helping users find a state of flow when using your
product in their context
• high value - very high quantity learning process
@jonti | jonti@whitehat-ops.com
5. – Kathy Sierra
Simple Test
2 vs. 7
Cognitive Resource Leak
Baba Shiv and Alex Fedorikhin, 1999
@jonti | jonti@whitehat-ops.com
10. How do you teach a
Mastered Skill?
• 10000 Repetitions?
• Perceptual Knowledge
• “How do you do it ?- I Just
know”
• https://twitter.com/george_10g
11. Single Task - Shorten the Time to Expert
High Quality
Very - High Quantity
Examples
@jonti | jonti@whitehat-ops.com