Describes the future of productivity development, the role of various stakeholders and the need for leadership.

1. Productivity Leadership at a National Level
John Heap
Managing Director, Institute of Productivity, UK
President, World Confederation of Productivity Science
President, European Association of National Productivity
Centres,
Co-editor, International Journal of Productivity &
Performance Management
World Confederation of
Productivity Science
Institute of Productivity

2. Is Higher Productivity Possible in Turkey?
YES………. Perhaps………. NO
World Confederation of
Productivity Science
Institute of Productivity

3. Productivity = Outputs
Inputs
Productivity improvement enables wage gains to
occur without producing inflation. Therefore,
productivity is essential to an economy’s ability to
create real wealth.
3% p.a. rise in
productivity means the standard of
living doubles every 22
years
World Confederation of
Productivity Science
Institute of Productivity

4. pollution
Productivity = Outputs environmental
damage
Inputs
Wealth inequality
Social damage
World Confederation of
Productivity Science
Institute of Productivity

5. S
Social
Environmental productivity
E
E
Economic
Multiple Stakeholders
Stakeholder Stakeholder
Value Discount Code
Values DL7AGZ64
World Confederation of
Productivity Science
Institute of Productivity

6. Learning to SEE ….
Social
Productivity
Bearable Equitable
Sustainable
Environmental Economic
Productivity Viable Productivity
World Confederation of
Productivity Science
Institute of Productivity

7. How does Turkey set about
creating the conditions in which businesses
can grow and thrive?
What are the respective roles of government,
the private sector and other stakeholders
in this process?
What leadership is required?
World Confederation of
Productivity Science
Institute of Productivity

8. A nation (or region)
simply has to (first)
establish appropriate
macro-economic
policies, specifically
including deregulation
and free trade.
Deceptively simple conventional wisdom
World Confederation of
Productivity Science
Institute of Productivity

9. Turkey Limited
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Productivity Science
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10. Turkey Ltd has to get
the right goods to the right markets
at the right time at the right quality
at the right price
whilst minimising any harmful
environmental effects
whilst maximising the beneficial
impact on society as a whole and key
stakeholders in particular
World Confederation of
Productivity Science
Institute of Productivity

11. Competitive
strength
Goals Investment
outsourcing
Strategies R&D
capacity building
Plans
process design
Actions
market research
quality
training
product design management
operational execution recruitment
advertising
distribution
World Confederation of
Productivity Science
Institute of Productivity

12. Turkey Ltd has to find the right set of products and
deliver them to markets at the right time, at the right
quality and at the right price.
Turkey Ltd has to address the social and
environmental concerns of stakeholders
Turkey Ltd has to establish greater flexibility
and greater innovation so that it can cope with
the opportunities and threats that will come its way.
World Confederation of
Productivity Science
Institute of Productivity

13. Doing new stuff
Doing old stuff
Innovation in new ways
Creating new value
World Confederation of
Productivity Science
Institute of Productivity

14. Agriculture
commodities price
products value
Food
Food processing
World Confederation of
Productivity Science
Institute of Productivity

15. Tourism
Sun Sand Sea
Other customers need other ‘enticers’
World Confederation of
Productivity Science
Institute of Productivity

16. Alternative Energy Supply Problem
Source of new
technologies, new
products, new
services
World Confederation of
Productivity Science
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17. What are the new products?
Where will they come from?
World Confederation of
Productivity Science
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18. Entrepreneurship
Small business development
World Confederation of
Productivity Science
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19. Ensure that education includes a focus on
creative thinking and problem solving
Increase knowledge transfer from tertiary
institutions (by shortening communication
channels and creating new channels)
Develop innovation support processes for small
enterprises
Support entrepreneurs
World Confederation of
Productivity Science
Institute of Productivity

20. Making the Change to being …
More competitive
More aware of the social and environmental
implications of policy and activity
More entrepreneurial
Less dependent on agricultural commodities
(but no less dependent on agriculture);
Less dependent on low value tourism
(but no less dependent on tourism).
World Confederation of
Productivity Science
Institute of Productivity

21. Assets ?
Geographical location
Political stability
???
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Productivity Science
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22. Determine priority areas for development
(product strategy)
Determine infrastructure components required
to underpin:
•those priority areas specifically
•greater flexibility and innovation more generally
Determine support processes for
private-sector organisations working as
part of this overall strategy
World Confederation of
Productivity Science
Institute of Productivity

23. Behaviour
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Productivity Science
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24. Changed behaviour comes about when …
•People understand the behaviours expected of them
(and the behaviours not expected of them)
•They understand the reasons for those behaviours
– why they are ‘good’
•They have the skills necessary for the changed
behaviour
•The small changes they start to make are rewarded
and reinforced
World Confederation of
Productivity Science
Institute of Productivity

25. Use the power of the team Future
Use the power of the community
Crowdsourcing
Social Thinking
Systems Thinking
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Productivity Science
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26. Future
Productivity
… must create ‘social good’
It must offer benefits to the
societies directly involved in
business and working
organisations …
… and to society as a whole
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Productivity Science
Institute of Productivity

27. Advice to government
National/Regional
Infrastructure
Macro-economic climate Business ownership, governance &
employee participation
Regulatory framework
Transport Infrastructure
Communications Infrastructure
Design education
Education & Training Policy Integrated planning linked to
‘knowing stuff’ and ‘doing stuff’ artisnal SME mfg
creativity & problem solving Leadership
World Confederation of
Skills Strategy
Productivity Science
Institute of Productivity

28. Advice to Employers
Capability Culture
Concentrate on OUTPUTS rather than INPUTS when addressing the basic
productivity ratio
Create additional positive outputs – in terms of growth or added value – and
remove or minimise negative outputs (such as waste, scrap, negative
environmental impact, negative social impact) before attempting to reduce
inputs
Understand that sometimes looking at part of ‘the pipe’ (for example, by
addressing environmental issues by cleaning up at the end of the pipe)
can only make marginal improvements; revolutionary improvements
need an examination of the ‘whole of the pipe’
Understand that change is not easy .. but it is inevitable …
therefore it has to be managed
When you say “Our people are our greatest asset” you
will believe it and act accordingly
World Confederation of
Productivity Science
Institute of Productivity

29. Advice to Trades Unions
Capability Culture
Think about the work … working structures … governance ….
engagement …. autonomy
Argue for skills development … that increases the Help drive national
value of the workers’ contribution skills strategy
Recognise there is new role for TUs in a world that is moving from
systems thinking to social thinking … and technology offers new forms of
establishing the ‘employee voice’ and
Diagnose ‘workplace ills’ – new forms of consultation
absenteeism, presenteeism,
turnover - use them as Understand that change is not easy .. but it is
‘warning signs’ inevitable … therefore it has to be managed
World Confederation of
Productivity Science
Institute of Productivity

30. AfL
Advice to Education Assessment for Learning
Sample testing (formative)
Train, then Trust, the Teachers (performance)
You must value vocational AND academic
education – so that students can combine Think as much about how
and receive ‘appropriate’ education you teach as about what you
teach …
… and have a combined
credit accumulation … and remember we are
system for knowledge dealing with 21st century
and skills learners
…. and think about those roles of
Think about the design, delivery and support
benefits of technology
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Productivity Science
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31. Change Agents & Structures
How is this to be organised?
Who should drive the strategy?
Who needs to be involved? Who will
How is this to be funded? lead?
What might go wrong?
How can we stop it going wrong?
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Productivity Science
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32. Who amongst government,
employers, trades unions,
Leadership educators has these
Vision and Values properties?
Mission and Conviction
Communication and Interpersonal Skills
Empathy with other stakeholders
Inspiring
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33. Is higher productivity possible in
Turkey? YES
If processes are established which involve all key
stakeholder groups in policy decision-making that creates higher
productivity AND shares the fruits of that productivity
If all stakeholder groups put aside factional and sectional
interests and work for the common, longer-term good
If a ‘product strategy’ is established so that infrastructure and
support can be prioritised and focused
If infrastructure issues are addressed If a leader emerges
If an environment is created which supports and rewards
innovation and entrepreneurship
If appropriate support processes are put in place for private-
sector organisations
World Confederation of
Productivity Science
Institute of Productivity

34. There are no ‘silver bullets’
Different histories
Different backgrounds
Different cultures
Different levels of expertise
Different levels of awareness
Different expectations
World Confederation of
Productivity Science
Institute of Productivity

35. All
If We Focus on Productivity
We can make Turkey Ltd …
Turkey Unlimited!
World Confederation of
Productivity Science
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36. World Confederation of
Productivity Science
Institute of Productivity

37. John Heap
Managing Director, Institute of Productivity
john@instituteofproductivity.com
Twitter: @prodglobal
www.blogprod.blogspot.com
World Confederation of
Productivity Science
Institute of Productivity