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Customer Care Systems: Worldwide Forecast 
2014–2018 
Published: September 2014 
Single User License: US$ 7999 
Order this...
Customer Care Systems: Worldwide Forecast 2014–2018 
Growth in customer care will be driven by the need for consistent pro...
Customer Care Systems: Worldwide Forecast 2014–2018 
This report provides: 
•a detailed 5-year forecast for spending in th...
Customer Care Systems: Worldwide Forecast 2014–2018 
Geographical coverage 
Forecasts are split into the following four re...
Customer Care Systems: Worldwide Forecast 2014–2018 
9.Mobile services will continue to dominate, but business and residen...
Customer Care Systems: Worldwide Forecast 2014–2018 
22.The market for subscriber management software, which traditionally...
Customer Care Systems: Worldwide Forecast 2014–2018 
33.Customer care system market inhibitors 
34.Business environment 
3...
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Customer Care Software Market is bound to reach USD5.4 billion by 2018

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The worldwide customer care software market is forecast to grow from USD3.6 billion in 2013 to USD5.4 billion in 2018, at an 8.7% CAGR. Communication service providers (CSPs) need to increase ARPU and reduce churn. This is driving significant innovation by vendors in the customer relationship management (CRM) and customer interaction sub-segments to enable CSPs to introduce self-service capabilities and generate a holistic view of customer needs through better data collection and management.

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Customer Care Software Market is bound to reach USD5.4 billion by 2018

  1. 1. Customer Care Systems: Worldwide Forecast 2014–2018 Published: September 2014 Single User License: US$ 7999 Order this report by calling +1 888 391 5441 or Send an email to sales@reportsandreports.co m with your contact details and questions if any. © ReportsnReports.com / Contact sales@reportsandreports.com 1
  2. 2. Customer Care Systems: Worldwide Forecast 2014–2018 Growth in customer care will be driven by the need for consistent product offerings across the multiple sales channels and a single multi-channel self-service platform. The worldwide customer care software market is forecast to grow from USD3.6 billion in 2013 to USD5.4 billion in 2018, at an 8.7% CAGR. Communication service providers (CSPs) need to increase ARPU and reduce churn. This is driving significant innovation by vendors in the customer relationship management (CRM) and customer interaction sub-segments to enable CSPs to introduce self-service capabilities and generate a holistic view of customer needs through better data collection and management. This report is a companion to the previously published Customer care systems: worldwide market shares 2013, which details the business conditions in this market, as well as the market shares, offerings and strategies of the major software providers. Complete report of 53 Pages is available @ http://www.reportsnreports.com/reports/297586- customer-care-systems-worldwide-forecast-20142018.html . Order this report by calling +1 888 391 5441 or Send an email to sales@reportsandreports.com with your contact details and questions if any. © ReportsnReports.com / Contact sales@reportsandreports.com 2
  3. 3. Customer Care Systems: Worldwide Forecast 2014–2018 This report provides: •a detailed 5-year forecast for spending in the customer care market, split into: •four application sub-segments: •customer interaction •customer relationship management (CRM) •subscriber management •device management •four telecoms service sectors: •mobile •PSTN •business •residential broadband •four geographical regions (see below) •an examination of key market drivers and inhibitors, and how they will change during the forecast period •analysis of the business environment and regional dynamics that will influence the market Order this report by calling +1 888 391 5441 or Send an email to sales@reportsandreports.com with your contact details and questions if any. © ReportsnReports.com / Contact sales@reportsandreports.com 3
  4. 4. Customer Care Systems: Worldwide Forecast 2014–2018 Geographical coverage Forecasts are split into the following four regions: Asia-Pacific (APAC) Europe, the Middle East and Africa (EMEA) Latin America (LATAM) North America (NA) Few Points from the Table of Contents 5.Executive summary 6.Capsule summary: worldwide customer care systems forecast 2013-2018 7.Worldwide customer care systems forecast 2013-2018 8.CRM revenue growth will continue smoothly while customer interaction growth rates will begin to surge towards 2018 Single User License: US $ 7999 Buy a copy of this report by Analysys Mason @ http://www.reportsnreports.com/purchase.aspx?name=297586 . Order this report by calling +1 888 391 5441 or Send an email to sales@reportsandreports.com with your contact details and questions if any. © ReportsnReports.com / Contact sales@reportsandreports.com 4
  5. 5. Customer Care Systems: Worldwide Forecast 2014–2018 9.Mobile services will continue to dominate, but business and residential broadband services will continue to grow 10.Growth will be driven by innovative service bundles in mature markets and increased competition for new subscribers in emerging markets 11.Recommendations 12.Recommendations for mobile CSPs 13.Recommendations for fixed-line CSPs and all CSPs 14.Recommendations for ISVs 15.Forecasts 16.Providers in all regions will invest in customer interaction systems to reduce costs while maintaining high service levels 17.CSPs in North America and Western Europe have already invested heavily in customer interaction - and others will follow 18.CSPs are increasingly moving towards self service to reduce customer care centre costs, which is driving customer interaction investments 19.CRM system revenue will grow strongly in all regions, but particularly in emerging markets 20.Spending growth will be robust in mature markets, but highest in the emerging markets 21.Mobile dominates the CRM sub-segment, but residential broadband will grow robustly and will represent more than one fifth of the market by 2018 Order this report by calling +1 888 391 5441 or Send an email to sales@reportsandreports.com with your contact details and questions if any. © ReportsnReports.com / Contact sales@reportsandreports.com 5
  6. 6. Customer Care Systems: Worldwide Forecast 2014–2018 22.The market for subscriber management software, which traditionally tracks the revenue management segment, will now grow at a higher rate 23.North America will narrowly remain the largest region for subscriber management by revenue in 2018 24.Mobile services will continue to account for most of the revenue from subscriber management systems 25.Device management will maintain slow but steady growth 26.North America and EMEA dominate the mobile device management market, but revenue will increase slowly because of smartphones 27.Mobile device management will continue to dominate, but new digital economy services in the fixed sector will also drive some growth 28.Market drivers and inhibitors 29.Market drivers and inhibitors 30.Customer care system market drivers [1] 31.Customer care system market drivers [2] 32.Customer care system market drivers [3] Complete report of 53 Pages is available @ http://www.reportsnreports.com/reports/297586- customer-care-systems-worldwide-forecast-20142018.html . Order this report by calling +1 888 391 5441 or Send an email to sales@reportsandreports.com with your contact details and questions if any. © ReportsnReports.com / Contact sales@reportsandreports.com 6
  7. 7. Customer Care Systems: Worldwide Forecast 2014–2018 33.Customer care system market inhibitors 34.Business environment 35.The business environment 36.Regional outlook for 2014 37.Market definition 38.Definition of geographical regions 39.Telecoms software market segmentation 40.Customer care sub-segment definitions 41.Customer interaction 42.Customer relationship management (CRM) 43.Subscriber management 44.Device management 45.Modern customer care deployment architecture 46.Customer care service sector and revenue type definitions Single User License: US $ 7999 Buy a copy of this report by Analysys Mason @ http://www.reportsnreports.com/purchase.aspx?name=297586 . Order this report by calling +1 888 391 5441 or Send an email to sales@reportsandreports.com with your contact details and questions if any. © ReportsnReports.com / Contact sales@reportsandreports.com 7

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