The document discusses an electronic transcript management system (eTMS) that allows applicants to request transcripts online from their former high schools. It outlines the existing paper-based process, and how eTMS streamlines the process electronically. eTMS benefits applicants through faster service and lower costs. It benefits institutions like OCAS and colleges through reduced paperwork and quicker admission decisions. The Toronto Catholic District School Board piloted eTMS and found it improved efficiency by automatically processing 82% of requests without staff intervention.